1. Sur-Gard System III Receiver
                       

2. Sur-Gard System III Receiver Technical Training
Course Content Introduction
This course will focus on the following
Installing The System III Hardware
Programming the System III
Maintaining The AHS Table
Upgrading The Receiver
Troubleshooting
Contact Information
                       

3. Installing The Hardware
The System III contains many hardware components
SG-MLRF3 The metal rack of the System III that incorporates the LCD and BP3.
                       

4. Installing The Hardware
The System III contains many hardware components
SG-CPM3 This contains the CPU that controls all communication to and from up to 24 line cards, 3 printers, and 2 automation ports
                       

5. Installing The Hardware
The System III contains many hardware components
SG-PSU3 The power supply unit that provides power to all modules on the system. *note* A power cord with an IEC connector is required.
                       

6. Installing The Hardware
The System III contains many hardware components
SG-DC/DC3 This provides 5 VDC power required for the backplane. A slot exists for a second SG-DC/DC3 voltage converter. In the event of a failure the redundant SG-DC/DC3 can be removed/replaced without powering down the unit.
                       

7. Installing The Hardware
The System III contains many hardware components
SG-PSC3 The Power Supply Controller monitors the state of the power and the fan for each SG-MLRF3. It also provides the power for the LCD display on the SG-MLRF3
                       

8. Installing The Hardware
The System III contains many hardware components
SG-DRL3 Each SG-DRL3 linecard monitors one telephone line. It stores up to 64 different profiles for data management including 8 different handshaking protocols.
                       

9. Installing The Hardware
The System III contains many hardware components
SG-DRL3IP Each SG-DRL3IP Linecard will monitor up to 1024 DSC IP Communicators of those IP Communicators can be supervised.
                       

10. Installing The Hardware
                       

11. Programming The System III
The SG-CPM3 is programmed using the front LCD screen using the scroll up, scroll down and enter buttons.
                       
A Multi-Format and Virtual Receiver provides for any communication format to be received on any available line card and does not require the purchase of two complete receivers for UL/ULC approval. The System III has UL/ULC approval for automatic redundancy built into it’s dual cabinet, configuration.

12. Programming The System III
The SG-DRL3 and SG-DRL3IP are both programmed using the SG System III Console over the network.
The SG System III console connects to the SG-CPM3’s IP address and all programming is sent to the SG-DRL3 via the serial backplane.
The SG System III console connects directly to the SG-DRL3IP’s IP address and all programming is done over the network.
                       
A Multi-Format and Virtual Receiver provides for any communication format to be received on any available line card and does not require the purchase of two complete receivers for UL/ULC approval. The System III has UL/ULC approval for automatic redundancy built into it’s dual cabinet, configuration.

13. Maintaining The AHS Table
The AHS (Automatic Handshake Table) is stored on the SG-CPM3 in volatile memory. It is recommended that for the first month the AHS table is manually saved and loaded into the secondary SG-CPM3. After the first month it should be done weekly, monthly or after any large group of accounts is put on line.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

14. Maintaining The AHS Table
Click on CPM3 then scroll down to AHS Table. Select the primary.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

15. Maintaining The AHS Table
Click on Get AHS table then save it.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

16. Maintaining The AHS Table
Click on CPM3 then scroll down to AHS Table. Select the backup.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

17. Maintaining The AHS Table
Load the saved AHS table and set it.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

18. Upgrading The Receiver
There are four different items that have to be upgraded on the System III
The SG-CPM3
The SG-DRL3
The SG-DRL3IP
The SG System III Console
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

19. Upgrading The Receiver
Select the SG-CPM3 pull down menu and select CPM3 Code Upload. Select either the primary or Backup
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

20. Upgrading The Receiver
Browse and select the file then click on upload. It will take approximately 3 minutes to complete the upgrade.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

21. Upgrading The Receiver
In the DRL3 Pull down menu select Upload. Ensure that “All Active Linecards (XX)” is checked off and the proper amount of standard SG-DRL3 Linecards is being displayed. Then click set. Each linecard will be updated individually. We will busy out one linecard at a time then complete the upgrade before proceeding to the next linecard.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

22. Upgrading The Receiver
When upgrading the SG-DRL3IP you must be on the same network segment as the SG-DRL3IP. Ensure that either the IP address or the proper shelf and slot is being displayed on the “Select Line Card” button. Click on Upload to start the upload. After the upgrade has completed it will take approximately 90 seconds before the linecard displays in the console software again.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

23. Upgrading The Receiver
When upgrading the SG-System III Console software run the System III .exe file twice. The first time will uninstall the older software. The second time will install the new version. All the old configuration files should remain.
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

24. Troubleshooting HS #1 = 1 second 2300 Hz HS #2 = 1 second 1400 Hz
There are many formats that the System III can receive. Some of those formats will conflict with one another. It is very important when creating your profiles that you know what type of formats you will be receiving. The first thing that should be done is getting a copy of any receiver you will be replacing programming. The most important item is the handshake order.
HS #1 = 1 second 2300 Hz
HS #2 = 1 second 1400 Hz
HS #3 = 1 second Hz
HS #4 = 1 second Sia
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

25. Troubleshooting
When troubleshooting any issues it is very valuable to get the debug information. This provides us with the raw data that the panel is sending. With this information we can tell if we are not “hearing” the signal properly, or if we are not outputting the signal properly, or if automation is not interpreting the signal properly.
Ring on Primary 5/15/ :28:44
DNIS received:DSP: Input[1f]
B B7A45B
ANI decoded:
DNIS:7045
Profile:0
H.S. REQUEST
DSP: Input[1f]
handshake sent to me 23
DSP: Output[00]
sending: 2300Hz for 1000ms
473195
473115
( R 95)
( )
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

26. Contact Information
Neil Evans
SG Field Support Supervisor
ext. 2228
ext. 2228
Technical Support
This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?
This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming process

27. Option 19 Error Counter Default 00
Option [19] controls how many communication fails are sent to the automation and printer. The value entered in here indicates how many Fault Calls must be received by the System III before outputting one fault Call message to the automation.
If this option is left at 00 then we will have to receive 10 fault calls before outputting one fault call error message to the automation/printer

28. Option 73 Dynamic Option of Input and Output Level
Default 13
Option [73] is a two digit hex location that uses each digit to reflect a programming value. The last digit as the value to set the DSP output level and the first digit as the value to set Input sensitivity.

29. Input Sensitivity Value Input Sensitivity Levels
Option 73
Dynamic Option of Input and Output Level
Default 13
Option [73] is a two digit hex location that uses each digit to reflect a programming value. The last digit as the value to set the DSP output level and the first digit as the value to set Input sensitivity.
First Digit Set To
Input Sensitivity Value
Input Sensitivity Levels
Second Digit Set To
Output Level Value
DSP Output Level 0x 07
-46 x0 00
+2.3 1x 0F
-40 x1 20
+1.1 x2 40
-0.2 x3 60
-1.8 4x 3F
-35 x4 80
-3.7 x5 A0
-6.2 6x 5F x6 C0
-9.7 x7 D0
-12.2 x8 E0
-15.7

30. Options 78/79 Max Interdigit/Interburst
Default 00
Older panels may have issues with the timing of the pulses being sent out. Options [78] and [79] allow us to control the timing of the pulse which may help with the decoding to the signals. At default this is set with a value of 00 which tells the System III to automatically set the baud rate according the first burst of information from the panel. This can cause some issue with panels that have the baud rate change as they are transmitting.

31. Options 81 – 88 Handshake Selection
The most important setting when replacing other receivers is the handshake selection. Before switching over any lines you should have set up your profiles handshake order to emulate the receiver you are replacing.
There may be an additional 1 – 2 seconds before the first handshake is sent as compared to other receivers. This is typically due to either the phone switch passing the DNIS/ANI slowly or if you are replacing a receiver that did not support Caller ID the previous receiver would answer on the first ring. Receiver with Caller ID would always answer on the second ring.
The most common problem is when you have a 1400 Hz handshake following a CID handshake. If the panel responds to the CID handshake but we do not hear the panels transmissions it is possible that the panel will hear the 1400 Hz handshake and think that it is the kiss-off. This means you should never have 1400 Hz as the first handshake either because of the AHS functionality.

32. Option 91 Inter-Handshake Duration
Default 00 = 4 seconds
The Inter-Handshake Selection determines the amount of time between handshakes. It is defaulted to 4 seconds. This means that the receiver will give the first handshake then wait this amount of time before giving the next handshake. Older panels may take a couple of seconds before responding to the handshake. You can reduce the amount of time the receiver will wait if you are having problems with panels that do not wait long enough to hear its handshake.

33. Option 95 5 Digit Pulse
When the DRL3 receives 5 digits of pulse it can be decoded as either 3/2, 4/1, or 3/1 with checksum. You must tell the receiver which of these formats to decode.
Example
The panel sends
12345
We could output this as either:
1234 5

34. Option A5 Sescoa Superspeed
Default 01
This option determines when we receive 7 digits of pulse should that be decodes as Sescoa Superspeed or 4/2 with checksum. This option is defaulted to Sescoa Superspeed. The most common symptom of this option not being set correctly is if you are receiving 4/2 with checksum and the account number is converted to a completely different number. Sescoa Superspeed encrypts the account number based upon a mathematical calculation. This means that what a Sescoa Superspeed sends as the account number is not what has been programmed into the panel.

35. Option A7 SKFSK Enable Default 00
This option determines whether or not you are receiving SKFSK format and how it gets outputted to automation. Since this option is off at default SKFSK is NOT enable at default and you will not be able to receive this format.

36. New Feature on 1.81

37. Modem Panel ID 75
The SG-DRL will accept the panel ID 75, from the new 9412G panels.

38. Option [B2] Format Disable
Default [00]
This option is bit oriented and will disable the decoding of the following DTMF formats. For multiple formats all corresponding bit must be disabled.
Example: to disable 13, 22 and 23 digits DTMF formats, set option to 4A.

39. Option [B2] Format Disable Default [00]
This option is bit oriented and will disable the decoding of the following DTMF formats. For multiple formats all corresponding bit must be disabled.
Example: to disable 13, 22 and 23 digits DTMF formats, set option to 4A.
DTMF Digits
14 digit DTMF
23 digits DTMF
12 digits DTMF
11 digits DTMF
22 digits DTMF
8 digits DTMF
13 digits DTMF
15 digits DTMF
Binary Programming 8 4 2 1
Example - To disable 13, 22 and 23 digits DTMF formats, set option to 4A. 1 3

40. THANK YOU