2. BusinessEtiquette Developed by Juanita Johnson, Professor LSU AgCenter, Baton Rouge, LA

3. Topics 1. Appearance Business/Business Casual 2. Social Graces Introductions/Greetings/Handshake 3. Communication Skills Conversation/Office Culture 4. Table Etiquette Basic Manners/Eating Out 2

4. Appearance Your business image starts with the way you are dressed and is reinforced with your personal mannerisms. 3

5. Read the company’s dress-code polices to put together a working wardrobe. 4

6. Introductions and Handshakes An exception is, that a client should be introduced first, even if you are with someone of higher rank within your company. In the business world, whoever is the highest-ranking person is introduced to everyone else in order of their position. 5

7. Social Graces The quality of your life is the quality of your communication. 6

8. Communication Skills Your attitude is important, because it contributes to how well you will fit into the work environment. 7

9. Table Etiquette Guests order first Enter your chair from the left and exit to the right Business is discussed after the food order is taken The person who extends the invitation, pays the bill 8

10. Table Setting Formal Dinner Place Setting 1. Napkin 2. Fish Fork 3. Dinner or Main Course Fork 4. Salad Fork 5. Soup Bowl & Plate 6. Dinner Plate 7. Dinner Knife 8. Fish Knife 9. Soup Spoon 10. Bread & Butter Plate 11. Butter Knife 12. Dessert Spoon and Cake Fork 13. Sterling Water Goblet 14. Red Wine Goblet 15. White Wine Goblet 9

11. Basic Guidelines for Business Etiquette The references that follow offer different insights on business etiquette. So, it is worth your time to review several references to get a broader perspective. Emily Post’s Etiquette (16th Edition) The New Manners Business Etiquette for Dummies 10

12. Emily Post’s Etiquette 11

13. Letitia Baldrige's Complete Guide to the New Manners for the 90's by Letitia Baldrige, Denise Cavalieri Fike (Illustrator) List Price: $30.00 Our Price: $21.00 You Save: $9.00 (30%) Used Price: $5.00Letitia BaldrigeDenise Cavalieri Fike Used Price Availability: Usually ships within 24 hours Hardcover - (March 1990) 646 pages Front cover Front flap Front flap Intro pages Intro pages Table of contents Table of contents Excerpt Excerpt Full index Full index Back flap Back flap Back cover Back cover See all 59 sample pages Look for similar books by subject: Browse for books in:books Subjects > Reference > Etiquette > GeneralSubjectsReferenceEtiquetteGeneral Subjects > Reference > General Search for books by subject: Etiquette United States Reference i.e., each book must be in subject 1 AND subject 2 AND...SubjectsReferenceGeneral Etiquette United States Reference Your Recent History Learn More Learn More Recently Viewed ProductsRecent Searches Turn your past books purchases into $$$ Learn more about selling at Amazon.com today! Learn more Text Only Text Only Top of Page Top of Page Books SearchBooks Search | Browse Subjects | Bestsellers | Magazines | Corporate Accounts e-Books & Docs | New & Used Textbooks | Used BooksBrowse SubjectsBestsellersMagazinesCorporate Accounts e-Books & DocsNew & Used TextbooksUsed Books Amazon.com HomeAmazon.com Home | Directory of All StoresDirectory of All Stores Our International Sites: United Kingdom | Germany | Japan | FranceUnited KingdomGermanyJapanFrance HelpHelp | Shopping Cart | Your Account | Sell Items | 1-Click SettingsShopping CartYour AccountSell Items1-Click Settings About Amazon.comAbout Amazon.com | Join Our StaffJoin Our Staff Conditions of UseConditions of Use | Privacy Notice © 1996-2002, Amazon.com, Inc. or its affiliatesPrivacy Notice Search:Browse: Look inside the book Look inside the book Previous page Previous page This is page 1 of 59 sample pages. This is page 1 of 59 sample pages. Next page Next page Previous page Previous page This is page 1 of 59 sample pages. This is page 1 of 59 sample pages. Next page Next page Look inside the book Look inside the book W h e r e ' s M y S t u f f ? T r a c k y o u r r e c e n t o r d e r s. V i e w o r c h a n g e y o u r o r d e r s i n Y o u r A c c o u n t. S e e o u r a n i m a t e d d e m o ! r e c e n t o r d e r s Y o u r A c o u n t S h i p p i n g & R e t u r n s S e e o u r s h i p p i n g r a t e s & p o l i c i e s. R e t u r n a n i t e m ( h e r e ' s o u r R e t u r n s P o l i c y ). s h i p i n g r a t e s & p o l i c i e s R e t u r n R e t u r n s P o l i c y N e e d H e l p ? F o r g o t y o u r p a s s w o r d ? C l i c k h e r e. R e d e e m o r b u y a g i f t c e r t i f i c a t e. V i s i t o u r H e l p d e p a r t m e n t. C l i c k h e r e R e d e m b u y V i s i t o u r H e l p d e p a r t m e n t Search for Emily Post's Etiquette (16th Ed)Emily Post's Etiquette (16th Ed) by Peggy Post (Introduction), Emily Etiquette Post The Etiquette Advantage in Business : Personal Skills for Professional SuccessThe Etiquette Advantage in Business : Personal Skills for Professional Success by Peggy Post, Peter Post The Little Book of EtiquetteThe Little Book of Etiquette by Dorthea Johnson, Dorothea Johnson Business Etiquette for DummiesBusiness Etiquette for Dummies by Sue Fox In books: the new manners for the 90's Visit the Page You Madethe new manners for the 90'sVisit the Page You Made New Manners for the 90s 12

14. Business Etiquette for Dummies 13

15. Business Etiquette 14 A SMILE costs nothing, but gives much. It enriches those who receive, without making poorer those who give. It takes but a moment, but the memory of it sometimes last forever.

16. Presentation Evaluation This presentation is provided for informational purposes only. The contents, changes or updates of any printed reference is under the control of the authors. References are provided as a convenience, and the inclusion of any reference does not imply endorsement by the sponsors of this presentation. Please help to improve this presentation by sending comments, suggested changes or additions to me at: jjohnson@agcenter.lsu.edu 15