1. “The Impeccable Candidate” Presented by1 Monica D. Black, M.A.

2. Success in getting, keeping and advancing in a job is 85% people skills and 15% technical knowledge and skills Statistics from 3 separate research projects by Harvard, Carnegie Foundation and Stanford Research Institute

3. “Success requires that you are included. My goal is to provide you with etiquette tools for inclusion.” Monica D. Black, M.A.

4.  It is an indefinite set of rules of good manners & behavior  It comes from an old French word meaning “ticket” Let’s think of it as your ticket into the job market or career opportunities.

5.  Good Manners come from the inside and do not change  Etiquette Rules come from the outside & are always changing  A persons feelings are always more important than strictly adhering to the rules

6.  Knowing the ”rules” is essential because it puts you in the position of knowing when it is appropriate to use them. Like knowing what shoes to wear for an event or activity.

7.  Attitude  Phone  Email & Follow-up  Clothing  Eye Contact  Handshake  Meal etiquette  Thank you YOU It isYOU when you are comfortable and impeccable with the following soft skills:

8.  Presence  Posture  Pliable  Philter (Filter)  Pieces  Photographic  Positive  Persistent  Pragmatic  Professional  Prepare/Predict  Passionate The 12 P’s to Manage your Attitude for your career search

9. You never get a second chance to make a first impression, so initial telephone contact can make or break an opportunity. Whether leaving a voicemail message to set up a networking meeting or to follow up on the process of a job vacancy, keep the following tips in mind before making the call.initial telephone contact

10. 1.Be prepared - know what you want to achieve - have a pen and paper handy. 2.Smile when you speak and try not to speak too quickly or too slowly, speak clearly. 3.Use your first and last name to introduce yourself. Use the first name of the person you are calling only if they offer, otherwise use Mr. or Ms. 4. Be confident and positive, genuinely interested and enthusiastic.

11. 5.Avoid saying anything negative about your previous employers. 6.If calling from home, remember to turn the TV and radio off and secure yourself away from any obvious distractions or background noise. 7.While job searching, do not have a cute message on your outgoing voicemail message at home, including your kids voices, music in the background, etc. should a potential employer call you to set up an interview.

12. Your first contact to an employer  Do your research  Mind Your Manners  Watch Your Tone  Be Concise  Be Professional  Use Correct Spelling and Proper Grammar  Wait to Fill in the "TO" Email Address  Have a conservative personal email address!  Always follow-up with a Thank You

13.  Dark socks, conservative leather shoes  Neat, professional hairstyle  Limit the aftershave  Neatly trimmed nails  Portfolio or briefcase How to Dress for an Interview Men's Interview Attire How to Dress for an Interview - Men's Interview Attire  Suit (solid color - navy or dark grey)  Little or no jewelry  Long sleeve shirt (white or coordinated with the suit)  Belt  Tie

14.  Professional hairstyle  Neutral pantyhose  Light make-up and perfume  Neatly manicured clean nails  Portfolio or briefcase How to Dress for an Interview - Women's Interview Attire  Suit (navy, black or dark grey)  The suit skirt should be long enough so you can sit down comfortably  Coordinated blouse  Conservative shoes  Limited jewelry

15. When the eyes say one thing, and the tongue another, a practiced man relies on the language of the first. – Ralph Waldo Emerson  Focused eye contact displays confidence on your part, it also helps you understand what the other person is really saying verbally and plays a large part in conveying interest in the person and opportunity. Direct eye contact

16. A vital component you need to bring to any interpersonal encounter is a firm handshake. Those few seconds you "shake" can empower or weaken a relationship.  Hold the person's hand firmly.  Shake web-to-web, three times maximum.  Maintain constant eye contact A Good Handshake

17.  Thou shall not be late  Thou shall not jump straight into business talk  Thou shall not talk politics, diet or family  Thou shall not dominate the conversation  Thou shall not dawdle over the ordering or eating  Thou shall not chew with your mouth open  Thou shall not drink too much alcohol  Thou shall not fight over who pays the bill  Thou shall not neglect thy table manners  Thou shall not forget to show appreciation

18. Smile- it is the ultimate gesture understood by all! It shows interest, excitement, empathy, concern and creates an upbeat, positive environment.

19. Q & A

20. Thank you