1. SPU STAFF TRAINING Sripatum Institute of Language and Culture Lesson 1 – First Time Meetings and Introducing

2. F IRST T IME M EETINGS Introducing Yourself Greetings Personal Information Introducing Others Simple Questions and Answers Follow-up Questions Goodbyes

3. C OMMON G REETINGS Good Morning Good Afternoon Good Evening Nice to meet you. How do you do? Welcome to _________. Can I help you (______)? How are you? Good to see you (again). What are some other good greetings?

4. How do you greet one another? Have you been in a situation where had to use a different greeting? Do you know of any greetings from other cultures?

5. G ENERAL G REETING FOR W ESTERNERS The Handshake Make eye contact Shake hands firmly, but briefly

6. P RACTICE THE H ANDSHAKE 1. Shake hands with three people –NO TALKING –Focus on Eye Contact and the Handshake

7. P RACTICE THE H ANDSHAKE 1. Shake hands with three people –NO TALKING -Focus on Eye Contact and the Handshake 2. Shake hands with three different people – INTRODUCE yourself by saying A: “Hello, my name is _______. Nice to meet you.” (shake hands) B: “Nice to meet you too, my name is ______.”

8. F OLLOW – U P Q UESTIONS And you? How about you? What about you? What do you think? Do you agree? What do you do? Where are you from?

9. Think of the most suitable reaction to the following phrases. a How are you? b How do you do? c Pleased to meet you. d It was nice meeting you. e Have a good weekend. f See you next month. g You must be Ann Peterson. h I hope to see you again.

10. R EFLECTING AND REACTING

11. Options for Person A: Oh, great, where do you study? Oh, what year are you in your studies? What do you plan on doing after graduation? How are you enjoying your time in school?

12. R EFLECTING AND REACTING

13. Options for Person A: Oh, great, how long have you been here? Oh, what brings you to Thailand? Ah, interesting, so what do you do? How are you enjoying your time here?

14. I NAPPROPRIATE 1 ST C ONVERSATION T OPICS How old are you? How much money do you make? Are you married? Do you have any children? Anything related to weight…

15. A PPROPRIATE 1 ST C ONVERSATION T OPICS Where did you grow up? How long have you been in your position? Do you travel a lot in your work? Where did you study for your degree?

16. G OODBYE R ESPONSE 1. Have a good/ safe trip/ flight. 2. Have a good weekend. 3. Enjoy the rest of your stay. It was nice meeting you. 4. I hope to see you again. See you on the 13th. 1. Thank you … (same to you). 2. Same to you. 3. I really enjoyed meeting you, too. 4. I hope so, too. See you.

17. G OOD - BYES Good bye/ Bye/ I’ll say good bye/ See you later/ See you soon. I (really) must be going. I’m afraid I’ve got to go. It’s getting (very/ rather) late. I’ve got some things to prepare for …. I’ve got a lot to do this afternoon. I’ve enjoyed talking to you. It’s been (most) interesting talking to you. It’s been a very useful meeting/ nice afternoon. Thanks for everything. Thank you for (all) your help. Thank you for coming.

18. P RACTICE : G REETINGS AND I NTRODUCTIONS What is the difference between these phrases? a How do you do? How are you? b Excuse me, are you Mrs Kramer? Sorry, I don’t know your name. c May I introduce myself? Hi everybody. My name’s Jim Sellers. d This is Mary. Let me introduce you to Mary Higgins. e Goodbye. It’s been very interesting talking to you. See you. I really had a good time. f I got to go now. I’m afraid I must be going soon.

19. Complete the following conversations with the most appropriate words or phrases. A: Excuse me, ____________ Jacqueline Turner? B: Yes, that’s ____________. A: May I ____________ myself? I’m Martin Young. How do you do? B: ____________, Mr Young.

20. A: Hello, Chris Evans. Mind if I join you? B: Oh, ____________ not. Frank Richards. A: ____________ to meet you, Frank. So how are you finding the conference so far? B: Actually, I’ve only arrived this morning. A: All right. I …

21. A: Dan! Good to see you again. ____________ are things? B: Hello, Lin. Fine, thanks. Pretty busy, as always, I suppose. Can I introduce you to my colleague, Peter Winston? Peter, ________ _______ Lin Farrell. A: Nice to meet you, Ms Farrell. B: Nice to meet you, too. ____________, call me Lin. A: Then you must call me Peter.

22. I NTRODUCING O THER P EOPLE This is my ______, Jack. This is my _____, Mr. Ritter. This is........He’s in charge of............. This is........He looks after the.............. This is……..He’s our….Director/Manager Let me introduce you to...(name of a person) I would like to introduce...(name of person) Allow me to introduce…(name of person) Have you met…(name of person)? She’s just taken over as Head of...