1. Nonverbal Communication and Teamwork
Business Communication and Presentation
Chapter 3

2. Nonverbal Communication
Messages sent without or in addition to words
Nonverbal Symbols include:
Body language
Appearance
Touch
Space
Time
Voice

3. How are Nonverbal Symbols Interpreted?
Senses
Seeing
Hearing
Touching
Tasting
Smelling
Nonverbal symbols may:
Reinforce
Contradict
Substitute
Regulate
verbal symbols.

4. Nonverbal Examples Reinforcing Contradicting Substituting Regulating
Point as you say “The office is the second door on the left.”
Frowning as you say “That’s fine.”
Substituting
Regulating
Tapping your foot indicates frustration
Clenching your fists indicates anger
Nodding or smiling indicates agreement
Nodding in agreement encourages another to continue speaking
Closing a book means you are through listening

5. Nonverbal Symbols Error Free Appropriate Format Easy to read Print
Written Messages
Spoken Messages
Error Free
Appropriate Format
Easy to read Print
Appropriate drawings, pictures, charts, and graphs
Correct Facts
Body Language
Facial expressions, gestures, and posture
Touching
Shaking hands, hugging, placing a hand on someone’s shoulder
Space
Distance between individuals
Time
Being punctual
Paralanguage
Qualities of voice, rate of speech, and actions

6. Body Language Facial expressions Eyes Eyebrows Smile – Happy feelings
Frown – Negative feelings
Eyes
Excitement, boredom, concentration
Eyebrows
Raised eyebrows – questioning, surprise, nervous
Pinched together – confusion, indecision

7. Body Language Cont. Eye contact Gestures
Direct – interest, friendship, confidence
Lack of eye contact – disinterest or boredom
Gestures
Crossed arms – concentration or withdrawal
Trembling hand – nervousness
Nodding – agreement
Folded arms – closed attitude or disagreement
Leaning toward a person – open attitude

8. Touching Handshake Greeting/Closing a discussion
Firm – Confidence
Weak – Listlessness
Hand placed on shoulder – form of encouragement from supervisor to subordinate
Not accepted from subordinate to supervisor

9. Personal Space NONVERBAL SYMBOLS Intimate Zone 0 to 18 inches
Comfort zone for talking with close friends or relatives
Personal Zone
18 inches to 4 feet
Comfort zone for talking privately with colleagues and acquaintances
Social Zone
4 to 12 feet
Comfort zone for talking with others at most business meetings or social gatherings
Public Zone
12 feet or more
Comfort zone between a speaker and an audience at a meeting or presentation

10. Time You are asked to get to work as soon as possible
Complete the action right away conveys a positive message to the other person
Ignoring the request sends a negative message
Being on time shows respect for others

11. Paralanguage
Nonverbal symbols that reveal the difference between what is said and how it is said
Pitch
Stress
Rate
Volume
Inflection
Rhythm
Pronunciation
Laughing
Crying
Sighing
Yawning
Coughing
Silence
Pauses
Hesitations

12. Nonverbal Symbols and Your Image
Level of confidence
Too much self-confidence
Too little self-confidence
Friendliness
Enthusiasm
Sincerity
Eye contact and posture
Appearance

13. Nonverbal Symbols in the Environment
Furnishings and décor
Arrangement of tables and chairs
Lighting
Room temperature
Noise or sounds
Use of color

14. We Have to Move Now! Nonverbal Communication Activity
1. Choose 4 volunteers 2. Each volunteer selects a prompt that includes a mood or a disposition like guilty, happy, suspicious, paranoid, insulted, or insecure Each student reads the following sentence to the class, expressing the mood you picked Students will write down assumptions they make about each student as they read the sentence role- playing the emotion shown on the prompt.

15. We all need to gather our possessions and move to another building as soon as possible!