2. See If I Qualify Referral Information Other Applications State of Washington Benefit Programs Food and Cash assistance programs Child Care Subsidy programs In-Home Long Term Care Services Assisted Living, Adult Family Home Care, Nursing Home, Hospice Child / Family Institutional Care (Hospital / CLIP) Developmental Disabilities Services Classic Medicaid Health Care: 65+, blind or disabled Medicare Savings Program Medicare / Workers with Disabilities (HWD) Veterans Benefits Assistance Federal Earned Income Tax Credit (online application) Free Application for Federal Student Aid (online application) Women, Infants, and Children Nutrition Program (WIC) Housing Assistance; Low Income Home Energy Assistance Take Charge Family Planning; Tribal TANF Vocational Rehabilitation Services Child Support Services; Foster Youth Assistance Apply Now One-Stop Access to Many Services City of Seattle Benefit Programs Energy assistance programs Child care program Preschool programs Weatherization assistance program Benefit Programs That Can Be Accessed Online Find Services Food Cash Housing Utilities Health Care Legal Help Veterans Mental Health Treatment Centers Education Employment Children & Youth Domestic Violence Tribes Long Term Care Transportation Eligibility Review Change Report Mid-Certification Review

3. Washington connection over view

4. Customers : 24 hour access to customer information Decrease time in lobby and on phone Promote self sufficiency Instant verification of benefits for other programs Replace Provider One card Check EBT balance Apply, renew and see important dates W HY ACCESS SERVICES ONLINE

5. 5 C LIENT B ENEFIT A CCOUNT

6. 6 L EVELS O F P ARTNERSHIP T WO L EVELS OF P ARTNERSHIP Host Organization Assisting Agency T WO T YPES OF A CCESS Public Access Limited Access

7. 7 L EVELS O F P ARTNERSHIP Provide a self-service computer with an internet connection to Washington Connection Display / Distribute Marketing Materials Display / Distribute Marketing Materials Level 1: Host Organization 402 (43%) Display / Distribute Marketing Materials Display / Distribute Marketing Materials Have staff, with Assistor level duties, available to submit an application, renewal or change on behalf of the customer by accessing the Partner Profile Account on Washington Connection Level 2: Assisting Agency 539 (57%)

8. 8 L EVELS O F A CCESS Provide own customers with access to marketing materials and on-line access to Washington Connection or an Assistor Provide any visitors with access to marketing materials and on-line access to Washington or an Assistor Service Delivery Site location and details are posted online: Public Access Directory Public Access Directory Service Delivery Site location and details are posted online: Public Access Directory Public Access Directory Limited Access Public Access

9. 9 W HY ACCESSING SERVICES ONLINE Community Partners: Receive marketing materials and invitation to free trainings, webinars, and community meetings Opportunity to network with other partnering agencies Provide customers with full service access to program information and benefits Ability to create Partner Profile Account, complete and review client applications, assign cases to staff Perform DSHS/HCA client SEARCH queries to better serve the customers

10. 10 1.Client consent is required: When assisted by a registered community based organization (assisting agency) 2.Before a community organization can be registered as an Assisting Agency, it is required to: Establish a Profile and Data Share Agreement Require staff to sign a Confidentiality Agreement every year Create a Secure Access Washington (SAW) Account Create a Partner Account (FREE of charge) P ROTECTING C ONFIDENTIAL I NFORMATION

11. Online Registration for New Community Partners

13. We have identified a technical issue that is preventing the data transfer from occurring properly when certain Usernames were used by certified IPAs/Navigators. We’ve started working on resolving this issue so this feature can function properly in the future (planned for January 11, 2015 release). For consumers and clients, the “Handshake” appears to be working. D ATA T RANSFER FROM HPF TO WACON

14. October 12, 2014 (currently in testing phase) Add Mid-Certification Review information to Homepage, FAQ and Tutorial Allow Client Benefit Account user to print benefit history with name displayed on the page Provide more information for Client Benefit Account registration process Update public access directory information Remove phone interview question from the online application January 11, 2015 (currently in development phase) Allow data transfer from HPF to WACON when username has a “-” sign Add Voter Registration to online application, eligibility renewal, and change report Add questions to online application for incarcerated mentally ill applicants Incorporate School-Aged Children Child Care into online change report Revise veteran status question to “I or someone in my home is a person who has served in U.S. Armed Forces, National Guard or Reserves” Note: These enhancements will be implemented as scheduled if no unexpected issues surface. E NHANCEMENTS H IGHLIGHTS

15. 15 G ETTING A NSWERS DSHS Customer Service Contact Center: 877-501-2233 DSHS Child Care Provider Unit: 800-394-4571 DSHS Classic Medicaid : 877-501-2233 DSHS Statewide Fax number to Imaging HUB: 888-338-7410 Washington Connection Customer Support: 360-664-4568 waconnectioncomments@dshs.wa.gov waconnectioncomments@dshs.wa.gov Health Care Authority Customer Service: 800-562-3022 https://fortress.wa.gov/hca/p1contactus/ https://fortress.wa.gov/hca/p1contactus/ Health Care Authority Medical Eligibility Determination: 855-623-9357 AskMagi@hca.wa.gov AskMagi@hca.wa.gov Health Benefit Exchange Healthplanfinder Call Center: 855-923-4633 www.wahealthplanfinder.org www.wahealthplanfinder.org Help

16. 16 G ETTING S UPPORT IN P ARTNERSHIPS Washington Connection Community Partnership Contacts DSHS Community Services Division – Headquarters Corinna Adams, Program Manager (360) 725-4890, Corinna.Adams@dshs.wa.govCorinna.Adams@dshs.wa.gov Region 1 Leslie Stickel, Community Access Consultant (509) 227-2227, Leslie.Stickel@dshs.wa.govLeslie.Stickel@dshs.wa.gov Region 2 Kathy Tan, Community Access Consultant (206) 272-2164, Kathy.Tan@dshs.wa.govKathy.Tan@dshs.wa.gov Region 3 Jarret McGill, Community Access Consultant (253) 476-7040, Jarret.McGill@dshs.wa.govJarret.McGill@dshs.wa.gov