1. PROPER ETIQUETTE Jobs for Montana's Graduates F37L1PP1

2. B USINESS G REETINGS AND I NTRODUCTIONS The way you participate in introductions sends a message about you to others. TRUE or FALSE TRUE Jobs for Montana's Graduates F37L1PP1

3. Introductions are based on rank rather than gender. TRUE or FALSE TRUE Jobs for Montana's Graduates F37L1PP1

4. When meeting someone for the first time, always repeat the persons name. TRUE or FALSE TRUE Jobs for Montana's Graduates F37L1PP1

5. When someone addresses you by the wrong name, pretend you didn’t hear the person, so that you don’t embarrass him/her. TRUE or FALSE False, take the time and correct them. Jobs for Montana's Graduates F37L1PP1

6. It is appropriate to remain seated when someone approaches you to introduce himself/herself TRUE or FALSE False, you should always stand when you are being introduced to someone. Jobs for Montana's Graduates F37L1PP1

7. It is most appropriate to address someone by his/her last name until the person asks you to do otherwise. TRUE or FALSE TRUE Jobs for Montana's Graduates F37L1PP1

8. It is not necessary to shake hands with a business associate in a social setting. TRUE or FALSE False, you should always greet people with a handshake. Jobs for Montana's Graduates F37L1PP1

9. B USINESS I NTRODUCTIONS — THINGS TO REMEMBER… Always wear your name tag on the right side. Stand when someone approaches you. Repeat the name of the person you just met and use it at least once during the conversation. Remember a strong handshake no matter the gender of who you are meeting. Jobs for Montana's Graduates F37L1PP1

10. RULES FOR INTRODUCTIONS 1. Stand up. 2. Smile. 3. Always shake hands 4. Make eye contact 5. Repeat the other person’s name. Jobs for Montana's Graduates F37L1PP1

11. How are your table manners? Let’s check!!! Jobs for Montana's Graduates F37L1PP1

13. Use flatware from the outside in TRUE or FALSE TRUE Jobs for Montana's Graduates F37L1PP1

14. HATS Hats are removed when inside, except for places that are akin to public streets, like lobbies, corridors, and crowded elevators. You may choose to remove your hat in a public elevator, but in the presence of a lady your hat must be removed. A gentleman takes off his hat and holds it in his hand when a lady enters the elevator in any building that can be classified as a dwelling such as an apartment house or hotel. He can put it on again in the corridor. A public corridor is like the street, but an elevator in a hotel or apartment house has the character of a room in a house and there a gentleman does not keep his hat on in the presence of ladies. Hats are removed for the National Anthem, passing of the Flag and funeral processions, outdoor weddings, dedications, and photographs. Jobs for Montana's Graduates F37L1PP1

15. CHEWING GUM Chewing gum is like chewing food – do not do it with your mouth open. Do not “smack” your gum loudly. When eating or drinking, discard of your gum and get a new piece afterwards. Do not affix your gum to your plate or cup to “save for later.” While in public, do not blow bubbles with your gum. Chewing gum used to be considered rude, but is now very commonplace. Avoid chewing gum during a job interview, while singing, when dancing or any instance where you will be in front of people (you are giving a presentation, etc). Jobs for Montana's Graduates F37L1PP1

16. When you finish eating, place the knife and fork on the plate with the handles parallel to the edge of the table TRUE or FALSE FALSE, when finished place silverware at a diagonal with the fork tines down. Jobs for Montana's Graduates F37L1PP1

17. You can reach across the table for an item if no one is willing to give it to you. TRUE or FALSE FALSE. Never reach across the table. Ask for the item to be passed to you. Jobs for Montana's Graduates F37L1PP1

18. When eating with a small group, wait until everyone is served before eating. TRUE or FALSE TRUE, you should wait for everyone to be served before eating. In a large setting you just need to wait until everyone at your table has been served. Jobs for Montana's Graduates F37L1PP1

19. Placement of your napkin: Place on lap before starting to eat Leave on your chair or to the right of your plate if leaving the table and returning during a meal Leave to the left of the plate when finished with the meal TRUE or FALSE ALL TRUE Jobs for Montana's Graduates F37L1PP1

20. Avoid talking with food in your mouth; chew with your mouth closed. TRUE OR FALSE TRUE!!!!! Jobs for Montana's Graduates F37L1PP1

21. When being seated for dinner, sit down from the right side of your chair TRUE or FALSE FALSE, sit down from the left. Jobs for Montana's Graduates F37L1PP1

22. If your soup is extremely hot, it is appropriate to blow on it. TRUE or FALSE FALSE, you should let it sit to allow it to cool. Jobs for Montana's Graduates F37L1PP1

23. Assist with passing of foods when appropriate; pass to the left. TRUE or FALSE False, pass to the right. Jobs for Montana's Graduates F37L1PP1

24. When eating a roll, butter the entire roll while it is hot, then eat it in bite size pieces. TRUE or FALSE FALSE, you should tear your bread and butter it on bite at a time. Place butter on your own plate before buttering your bread/roll. Jobs for Montana's Graduates F37L1PP1

25. Spaghetti and other pastas should always be cut. TRUE or FALSE FALSE, pasta should always be eaten by twirling the stands around the fork and securing them with the assistance of a spoon. Jobs for Montana's Graduates F37L1PP1

26. Cover your nose and mouth and turn away from the table if you must sneeze or cough. TRUE or FALSE TRUE, if you need to blow your nose, excuse yourself from the table to handle this bodily function in private. Jobs for Montana's Graduates F37L1PP1

27. When you are finished eating, you should push your plate away from you and stack your dishes. TRUE or FALSE FALSE, you should leave them in the same place they were served to you. Jobs for Montana's Graduates F37L1PP1

28. When eating soup, you should scoop the soup spoon AWAY from you rather than toward you? TRUE or FALSE TRUE, it will keep the soup from dripping on you. It will instead drip back into the bowl. Jobs for Montana's Graduates F37L1PP1

29. Proper posture at the table includes sitting up straight; avoid leaning on elbows while eating. TRUE or FALSE TRUE, however it is appropriate to have your elbows on the edge of the table before or after the meal has been served. Jobs for Montana's Graduates F37L1PP1

30. If you receive very poor service in a restaurant, let your server know your feelings by leaving no tip. TRUE or FALSE FALSE, if you are unhappy let your server or management know. Jobs for Montana's Graduates F37L1PP1

31. FIVE KEY RULES FOR BUSINESS DINING When meeting someone in a restaurant, wait in the lobby unless otherwise requested. If you are the first to be seated, wait until everyone arrives before ordering a beverage. Determine the appropriate price range by asking your host, “What do you recommend?” Order only the basics, allow your host to suggest an appetizer or dessert. Maintain the same pace of eating as the person you are with. Jobs for Montana's Graduates F37L1PP1

33. T HINGS TO R EMEMBER WITH C ELL P HONES … Lower your voice when talking in public. Avoid texting or taking calls when you are involved in a face to face conversation. Put your phone on silent when you are in a restaurant or theatre. Don’t light up your phone’s screen in a dark theatre. Observe the 10 foot proximity rule: keep 10 feet from nearest person when on your cell phone. Jobs for Montana's Graduates F37L1PP1

34. Avoid personal topics when others can hear you. Hang up and drive. Avoid inappropriate profile pictures. Choose your ring tone wisely - avoid inappropriate songs/sounds. Jobs for Montana's Graduates F37L1PP1

35. For a business phone call, if you must put a person on hold, make sure to check back with them every minute or so, so that they know they haven’t been forgotten. State your name before requesting to speak to someone and offer to leave a message if the person requested is unavailable. Make sure a caller knows if you have placed them on speakerphone or a three-way call. Jobs for Montana's Graduates F37L1PP1

36. OFFICE ETIQUETTE RULES Think before you speak. Be a team player. Respect a closed door. Skip childish pranks. Take a breath before you hit “send.” Jobs for Montana's Graduates F37L1PP1

37. M ORE O FFICE E TIQUETTE … Keep your personal matters and opinions at home. Consider you coworkers when you pack your lunch. Watch you language, even when you are away from your desk. If problems arise, handle them privately. Respect company property. Jobs for Montana's Graduates F37L1PP1

38. FINAL ETIQUETTE RULES Always say “please” and “thank you.” Always acknowledge someone else in the room. Jobs for Montana's Graduates F37L1PP1