1. London & Zurich Plc User Guide

2. Service Benefits Full on-line management of client accounts Paperless direct debit – no signatures required Standing orders fixed not variable Full on-line management reporting On-line account modifications Enables client to spread cost over fixed term One bulk payment into nominated account – saves multiple bank charges

3. Client Log In Screen Access your account via the website which is password protected Enter group number, user name and password Password issued via CMS, can be changed internally

4. Main page for each group Access to all applications Search facility for customer queries List of all invoices to date Ability to download collection file Main Page

5. Client Profile Comments table detailing customer’s activity Profile Screen

6. List of customer accounts Sort by column header Double click on account reference to access customer account profile Customer Accounts

7. New Customer Account First screen to add new customer account

8. New Account Set Up Second screen to add customer’s details to update CMS database System generates welcome letter to customer Electronic file submitted to set up direct debit instruction Report emailed to client for confirmation of new accounts

9. Account Editions Access to edit customer’s profile Access to all customer’s transactions (collections and failures) Customer profile with comments history

10. Edit/ Modify Account Editing customer’s profile Enter new details, click submit to update CMS database

11. Adding A Continuous Authority (CA) Click on the Add a New Continuous Authority This then takes you through to the CA Creation Wizard screen where it gives you 5 different options for collecting money from you Customers Choose which collection of payment option you require and click on the “Go” link then complete the date, amount and period sections as required. Click on Confirm. Your CA is now Active.

12. CA Added onto Customer Account Profile Once you have clicked on the confirm button, the screen will then automatically go back to the customers account information page and at the bottom there will be a grid that displays the CA ref for the collection you have just created.

13. Client Invoice Sample copy of invoice to client for one months transactions This is for information purpose only and is not a VAT invoice

14. Collection File Group data file converted to Excel with collection values and collection date entered

15. Billing File Upload Upload billing file

16. CSV Upload Creation Facility This is a new application that generates a CSV file, which when uploaded into your accountancy package will update your customers sales Ledger accounts with all collected amounts or any associated failures Works with all SAGE Accountancy Packages and any similar accountancy packages that support CSV importation Importing Data via CSV provides an efficient and accurate solution in terms of transferring data from one database to another