1. Product Development & Management Approach & Phases Operations & Business Support System for Wireless Broadband

2. Agenda Objective Setting the Background O/BSS for Wireless – Business Portfolio & Product Line O/BSS for Wireless Broadband –Theme & Roadmap Planning O/BSS for Wireless Broadband - Requirements Management O/BSS for Wireless Broadband – Planning, Development & Launch

3. Objective A Product Management Case Study –OSS BSS for Wireless Broadband SPM aspects from an OSS BSS perspective Product Standards Referred & considered : E TOM & TAM Representation of OSS BSS portfolio identified & touch base on major feature functions of the OSS BSS solution.

4. Portfolio Management Key decisions on the product strategy –Market, Product / Solution Will have input on Resources, Budget, Strengths & Weakness Product Line identification - Functions & Modules Product Road mapping Identify Themes and Roadmap features expected to be part of the Product based on the product Line Helicopter view of Product roadmap with anticipated budget, resource and release timelines Requirements Management Gathering, identifying and revising functional requirements and organizing them with respect to Roadmap, product lines and themes finalized Release planning Requirements prioritizing; release planning; construction & validation of release requirements document; and scope management. Involve requirements Management for next releases Budget Approval Trends from external stake holders and market analysts Manageme nt Product Strategy Requirements gathering and identification, prioritizing requirements based on business needs, driving schedules and functional specifications with development. Understand market, identify the opportunity, develop and market an appropriate piece of software Market Trends Competitor Analysis Internal Resources, Budget factors & Time Lines Internal Research Inputs Contracts Related factor from Partner Inputs from Sales, Feedback from Customers Forums & Standards Delivery & Support Engineering & QA Product Management Stages & Interfaces

5. Portfolio Management & Product Line Identification Product Management OSS BSS for Wireless –Portfolio Management & Product Line Identification Market Trends Time to come is of Big Data Industry moving towards LTE & 4G which is Data Centric Mobile Internet via broadband, which reached 1,190 million subscribers in over 160 countries at the end of 2011. Data traffic doubles every year and in 2015 will be 95% of total mobile traffic CSP Priorities Customer self care Billing and Account management Catalog Real time Charging & Policies Dynamic discounting Multi channel support Partner Settlement Invest in OSS BSS for Wireless SWOT Analysis Revenue Forecast Strategic Plans Background in OSS /BSS Space Resource Competencies Sales Intelligence Internal Stakeholders – Strategic & Market Inputs External Market Research & analysts Inputs Product Portfolio :OSS/BSS for Wireless Broadband Product Line: CSM, Catalog, Inventory, Fulfillment, Real Time Charging, Billing & Payment Management Product Portfolio :OSS/BSS for Wireless Broadband Product Line: CSM, Catalog, Inventory, Fulfillment, Real Time Charging, Billing & Payment Management

6. OSS BSS for Wireless Broadband –Theme & Roadmap Planning Market Research Document providing the guidelines for O/BSS Roadmap & Theme Finalization Discussions with various Stakeholders : Management, Sales, Marketing, Engineering, Delivery & Support to arrive at the Theme & Roadmap vis a vis O/BSS for Wireless Broadband Reference Models : E-TOM & TAM 4.0 Operations & Support Management E2E Customer & Subscription Management Product & Service Catalog Device Inventory Management Partner Management Product & Service Life Cycle Management Define Service specifications & management of service Design, Develop and launch new products Ready to market products by operations Team. Order Management & Fulfillment Multi Channel Customer Interface Management Order Management & Handling Service Configuration & activation Inventory/Device Provisioning& Tracking Partner request Management Service Assurance & SLAs Trouble Ticketing Device complaint Tracking & resolution Partner /Dealer Problem reporting & Management Revenue Management Real Time Collection & Global Billing Mediation Convergent Rating Engine Billing, Invoicing & Payments Management Partner /Dealer Invoicing/Commission & settlement Product Theme : NG-Integrated Revenue & Customer Management Roadmap Plan : NG-ICRM - Roadmap for 2 Years with Interim Release Milestones Product Roadmap : NG-ICRM –E2E Release Plan to includes Scope, Risk, Mitigation, Effort, Resource & Milestone Interim Milestones to cover up functional features across modules identified

7. OSS BSS for Wireless Broadband –Theme & Roadmap Planning e TOM Mapping of NG-ICRM

8. OSS BSS for Wireless Broadband Roadmap – For Release v.1 Operations Open Framework Billing and Financials Real Time Collection & Charging Mediation Balance Management Promotions & Loyalty Recharge / Top-Up VMS Bill CalculationPayments Cross DiscountsQA BillDunning TaxationCredit Collection Diameter Ledger Network Interfaces NG-Integrated Revenue & Customer Management POS Partner Portal Web Portal EBPP Services Products Contracts Promotions Product & Service Catalog Customer Management Service Assurance & Fulfillment Order Entry Account Management Trouble Ticketing Customer Interactions Workflow Management Inventory Collection OCS CORBA SOAP Validation Correlation Enrichment Transformation Customer Channels 2013 Q2 Release) Target Solution for Phase-I release to include the ……. Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days Anticipated Time Line – Q2 2013 Resource Estimate – X Resource

9. Open Framework ` Billing and Financials Real Time Collection & Charging Mediation Balance Management Promotions & Loyalty Recharge / Top- Up VMS Bill CalculationPayments Cross DiscountsQA BillDunning TaxationCredit Collection Active Mediation Diameter RADIUS Ledger Network Interfaces NG-Integrated Revenue & Customer Management POS Partner Portal Web Portal Mobil Self Care EBPP Operation s Services Products Contracts Promotions Product & Service Catalog Customer Management Service Assurance & Fulfillment Order Entry Account Management Trouble Ticketing Customer Interactions Workflow Management Inventory Provisioning Workforce Management Collection OCS CORBA SOAP Partner Dealer Management Settlement Partner Management Invoicing Validation Correlation Enrichment Transformation Commission Interactions Customer Channels OSS BSS for Wireless Broadband –Roadmap – For Release v.2 2013 Q4 Release) Target Solution for Phase-II release to include additionally ……. Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days Anticipated Time Line – Q4 2013 Resource Estimate – X Resource

10. Billing and Financials Real Time Collection & Charging Mediation Balance Management Promotions & Loyalty Recharge / Top-Up VMS Notifications Bill CalculationPaymentsInvoice Design Cross DiscountsQA BillDunning TaxationCredit Collection Active Mediation OSA /Parlay Diameter RADIUS IPDR Ledger Network Interfaces NG-Integrated Revenue & Customer Management POS Partner Portal Web Portal Mobil Self Care EBPP Operations Open Framework Services Products Contracts Promotions Product & Service Catalog Customer Management Service Assurance & Fulfillment Order Entry Account Management Trouble Ticketing Customer Interactions Workflow Management Inventory Provisioning Workforce Management Collection OCS CORBA SOAP PCRF Partner Dealer Management Settlement Partner Management Invoicing Validation Correlation Enrichment Transformation Commission Interactions Customer Channels OSS BSS for Wireless Broadband –Roadmap - For Release v.3 Target Solution for Phase-III release to include additionally ……. Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days Anticipated Time Line – Q2 2014 Resource Estimate – X Resource 2014 Q2 Release)

11. OSS BSS for Wireless Broadband –Requirements Management Objective : Research & prepare the Product Research Document with functional, Non functional, & operations requirements against the Roadmap published Core product group formed with involvement from Design & Engineering, Sales,Marketing and lead by product management will identify functional requirements PRD Preparation based on High Level blue print of functional requirements from TM Forum Telecom Application Map (TAM) Supplemented & Detailed based on Research done by Product Team Marketing /Sales Team Inputs Analysts Reports RFP/RFI from sales Customer Feedbacks Forums & Specifications Eg: Mapping of Operations Support Vertical Group of e TOM against TAM functionality Index Research & Requirement Identification Product Management Product Requirement Document : NG - ICRM

12. OSS BSS for Wireless Broadband –Development, Release & Launch Objective : The phase in which the Product Requirements will get materialized with filtering & sign off followed by hand over to engineering & design team to start development and deliver the products to Product Management Product Management to share Product Requirements after necessary filtering and prioritization. Prior to that, the release definition & Release validation business use cases to be prepared Product Requirement set to Includes Design Suggestions (SID, TM Forum Interface spec) as well The interim milestones will be applicable in this phase with prioritized requirements across functions identified based on e TOM & TAM frameworkx Product Management to monitor and track the development of product and will perform the validation of the QA completed product with respect to the Product Requirement set. Requirement analysis for subsequent phases to kick start during this phase Priorities Requirement Phased Development as per plans Track and Validate the Development; Requirement Analysis- Phase x+1 Product Management

13. OSS BSS for Wireless Broadband –Development, Release & Launch Prioritization Finalize Requirements Release Definition for the phase under development Release validation for scheduled product Launch Release Scope Change Roadmap Business Cases Design & Development Delivery/Support/ Customer/Sales Release Process - Flow

14. Billing and Financials Real Time Collection & Charging Mediation Balance Management Promotions & Loyalty Recharge / Top- Up VMS Notifications Bill CalculationPaymentsInvoice Design Cross DiscountsQA BillDunning TaxationCredit Collection Active Mediation OSA /Parlay Diameter RADIUS IPDR Ledger Network Interfaces NG-Integrated Revenue & Customer Management POS Partner Portal Web Portal Mobil Self Care EBPP Operations Open Framework Services Products Contracts Promotions Product & Service Catalog Customer Management Service Assurance & Fulfillment Order Entry Account Management Trouble Ticketing Customer Interactions Workflow Management Inventory Provisioning Workforce Management Collection OCS CORBA SOAP PCRF Partner Dealer Management Settlement Partner Management Invoicing Validation Correlation Enrichment Transformation Commission Interactions Customer Channels

15. Portfolio Management Key decisions on the product strategy –Market, Product / Solution Will have input on Resources, Budget, Strengths & Weakness Product Line identification - Functions & Modules Product Road mapping Identify Themes and Roadmap features expected to be part of the Product based on the product Line Helicopter view of Product roadmap with anticipated budget, resource and release timelines Requirements Management Gathering, identifying and revising functional requirements and organizing them with respect to Roadmap, product lines and themes finalized Release planning Requirements prioritizing; release planning; construction & validation of release requirements document; and scope management. Involve requirements Management for next releases Budget Approval Billing and Financials Real Time Collection & Charging Mediation Balance Management Promotions & Loyalty Recharge / Top-Up VMS Notifications Bill CalculationPaymentsInvoice Design Cross DiscountsQA BillDunning TaxationCredit Collection Active Mediation OSA /Parlay Diameter RADIUS IPDR Ledger Network Interfaces NG-Integrated Revenue & Customer Management POS Partner Portal Web Portal Mobil Self Care EBPP Open Framework Services Products Contracts Promotions Product & Service Catalog Customer Management Service Assurance & Fulfillment Order Entry Account Management Trouble Ticketing Customer Interactions Workflow Management Inventory Provisioning Workforce Management Collection OCS CORBA SOAP PCRF Partner Dealer Management Settlement Partner Management Invoicing Validation Correlation Enrichment Transformation Commission Interactions Customer Channels Thank You Biju M R OSS BSS Consultant & Functional Architect Biju.vridavan@gmail.com + 91 9447006924