1. Keeping you updated In your neighbourhood… General public notice of upcoming work issued door-to-door Signs will be posted to give general information Prior to work starting, construction notice to identify specific details, closures Updates will be circulated for longer projects Anytime information… Website Updates One window contact for questions and concerns

2. Actions you can take Disconnect your downspouts Check for and fix leaks in walls, floors, windows and foundations Clear overflowing eaves troughs and downspouts Make sure your disconnected downspouts are draining properly Install flood-proofing devices, such as back-water valves, sump pumps, floor drains or caps, and check to ensure they’re working properly Consider soft-surface landscaping that allows storm water to soak into the ground

3. Basement Flooding Protection Subsidy Program City provides financial subsidies to help isolate home from the sewer system & prevent basement flooding: - sewer service connection severing & capping - sump pump (up to $1,750) - backflow valve (up to $1,250)

4. BACKGROUND INFORMATION

5. TRAP BREATHERS FOOTING WEEPING TILE BASEMENT FLOOR DRAIN Blocked street catch basin Downspout to storm sewer Flooded street Property line Leaky laterals Surface water through MH top Blockage in sewer or house lateral Cracked MH or sewer Cracked Sewer Sewer Blockage Sewer Protrusion Reverse-slope Driveway Cracked Basement Wall Poor Lot Grading Surface Water Into Basement -poor lot drainage -eavestrough overflow -plugged downspout -leaky windows & doors Weeping Tile to sanitary or storm sewer Causes of Basement Flooding

6. Street Flooding Animation

7. Basement Flooding Animation

13. Street Flooding Animation