1. Management Information Systems (MBA 642) UCC Executive MBA Programme 2003 /2204 Fergal Carton Dept. Accounting, Finance and Information Systems

2. Fergal Carton / AFIS MBA 642 / BIS Foundation Agenda change Week 3 : Overview of Information Systems Week 4 : Enterprise Wide Applications Week 5 : Inter-organisational systems (IOS) Week 6 : –Internet session Lab B.05 –Trends in MIS, current issues Week 7 : Managing IS developments Week 8 : Knowledge management

3. Fergal Carton / AFIS MBA 642 / BIS Foundation Requests Hands-on internet session : –Friday 21 st Feb 9.00 – 10.00 in lab B.05 Glossary of terms Costing exercise : total cost of ownership Security (Internal / External) Comparison of main ERP packages Technical architecture : hardware & networks Schwabb example : HR applications Email ethics (netiquette?)

4. Fergal Carton / AFIS MBA 642 / BIS Foundation Glossary of terms http://whatis.techtarget.com/ http://www.asu.edu/it/fyi/menus/acronyms.html http://cic.vtt.fi/links/acronyms.html http://www.webopedia.com http://www.geocities.com/ikind_babel/babel/babel.html http://rn.informatik.uni-kl.de/people/thees/acronyms.html

5. Fergal Carton / AFIS MBA 642 / BIS Foundation Total cost of ownership Outlay : FTE’s (internal / external) Hardware Software User time Hidden costs Installation & Maintenance Training Support Connectivity

6. Fergal Carton / AFIS MBA 642 / BIS Foundation Hardware PC€ PC 941 512 Mb RAM 120 250Mb Iomega Zip drive90 40 Gb hard drive30 DVI Video Card for Flat Panels 20 15” Flat panel monitor350 Read & Write CD drive130 Network cable15 56.6k Internmal modem40 Epson Printer + Cable235 TOTAL1,971

7. Fergal Carton / AFIS MBA 642 / BIS Foundation Software In addition to software on Dell PC€ Windows 200060 Symantec Norton Anti-virus35 Development related software Microsoft Visual Studio.NET Enteprise1,249 Microsoft Access (bundled) Microsoft Front Page 2002252 TOTAL1,596

8. Fergal Carton / AFIS MBA 642 / BIS Foundation User time User involvement per stage of projectFTE Analysis3 Design1 Development0 Test1.5 Training2 Implementation (eg. Conversion)1.5 TOTAL9 days

9. Fergal Carton / AFIS MBA 642 / BIS Foundation Calculating internal costs Take basic salary (eg. € 20k) Double it to get employer cost (eg. € 40k) Divide by no. of working days in year (260) Daily cost 40k/260 = € 154 per day

10. Fergal Carton / AFIS MBA 642 / BIS Foundation Calculating external costs Take basic contractor rate (eg. €40 / hour) Convert to daily rate (eg. €40 x 8 = €320) Consultant rates may range € 500 – 2,000 / day

11. Fergal Carton / AFIS MBA 642 / BIS Foundation Installation and Maintenance Maintenance & technical support€ 3 Year (4hr) Same Business Day On-Site 156 Client Gold technical support (3 yrs)69 Installation PC Installation & Data Transfer 213 TOTAL438

12. Fergal Carton / AFIS MBA 642 / BIS Foundation Hidden costs (FTE) TrainingFTE Training2 Training material preparation4 System documentation production5 TOTAL11 days NB. Assumption is that training is on-site at client

13. Fergal Carton / AFIS MBA 642 / BIS Foundation External training costs Take average training rate (eg. € 500 / day) Multiply by number of days required Include travel, accomodation and expenses Allow for refresh training

14. Fergal Carton / AFIS MBA 642 / BIS Foundation Hidden costs (FTE) User support FTE User support for queries1 day / week TOTALYear50 days NB. Assumption is that training is on-site at client

15. Fergal Carton / AFIS MBA 642 / BIS Foundation Total costs (FTE) Costs FTE Development30 Training 11 User time9 Support50 TOTALCost100 days @ €150 per day = €15,000

16. Fergal Carton / AFIS MBA 642 / BIS Foundation Connectivity costs Routers Citrix servers Connection to internet Any infrastructure costs related to project Classed as “operational / running costs”

17. Fergal Carton / AFIS MBA 642 / BIS Foundation Total project costs Total Project Cost € Hardware1,971 Software 1,596 FTE15,000 TOTALProject Cost € 18,567 80%

18. Fergal Carton / AFIS MBA 642 / BIS Foundation ERP is like building a new house

19. Fergal Carton / AFIS MBA 642 / BIS Foundation There’s what you are sold …

20. Fergal Carton / AFIS MBA 642 / BIS Foundation Picture & what you want

21. Fergal Carton / AFIS MBA 642 / BIS Foundation So! You may not need or be able to afford your dream house, but... –You should know how a dream house is built –You should see where architects add value –Understand what you require that is unique –Understand the value of good planning and skilled craftsman

22. Fergal Carton / AFIS MBA 642 / BIS Foundation n Web-based human resource management systems are: n Revolutionizing the provision and access of HR services to a company’s employees. n Freeing HR professionals from performing mundane tasks. Allows for more time to be spent concentrate on strategic HR business related tasks. Human Resource Management & e-Business Systems

23. Fergal Carton / AFIS MBA 642 / BIS Foundation Charles Schwab’s HR Intranet n Provides 23,000 employees with access to detailed information about benefits, training, computer support, and other company information.

24. Fergal Carton / AFIS MBA 642 / BIS Foundation “Schweb” - Technology n Managers have access to online access to accurate information about employees. n Online directory is easier to update & maintain. n Employees have more personalized information about themselves, their roles, and the organization. n Employees can find information faster, enables them to serve customers faster and more effectively.

25. Fergal Carton / AFIS MBA 642 / BIS Foundation Some “Schweb” – Applications n Learning Intranet n eTimesheets n Benefit forms (eForms)

26. Fergal Carton / AFIS MBA 642 / BIS Foundation n Benefits of using the Web-based HR applications was a reduction in their administrative workloads by about 65 percent. n More time could be spent on proactive tasks, such as developing training profiles for each position in the organization. n Major reductions in the amount of paperwork HR personnel had to process for employees. OneWorkplace: Web-based HR

27. Fergal Carton / AFIS MBA 642 / BIS Foundation n Better control on vacation time entitlements and usage (eBenefits’ VirtualHR service). n Saved time, effort, and money by eliminating the incidences of overpayments on vacation entitlements. Genalytics: Web-based HR

28. Fergal Carton / AFIS MBA 642 / BIS Foundation n Better control and updating on key employee milestones such as promotions, raises, etc. (NuView Systems’ MyHRIS) n Saved time and effort in tracking employees to get the paper process completed. BuildNet: Web-based HR

29. Fergal Carton / AFIS MBA 642 / BIS Foundation n Would you say it to the person's face? n … in front of a bunch of people (cc)? n … behind their back to another bunch of people (bcc)? n Use it or lose it, don’t just forward on … n A sent email does not imply closure n File important stuff (and Sent mails) Net-iquette