1. Subscriber Maintenance
NSDL
Session III
Subscriber Maintenance
CRA-NPS

2. Session Snapshot Types of Subscriber request Process flow
NSDL
Types of Subscriber request
Process flow
Checklist for verification
Capture, Confirm and Authorisation of request
Control Mechanism
Central Grievance Management System
CRA-NPS

3. Types of Subscriber request
NSDL
Changes in Subscribers Details
Personal, Nomination, Employment
Scheme Preference (proposed)
Transactions
Requests for Switch (proposed)
Request for Withdrawal
Request for Reissue of T-PIN/I-PIN and PRAN Card
Change in Subscriber photograph & signature
CRA-NPS

4. 1. Change details Request
Process flow
NSDL
Subscriber
1. Change details Request
NCDDO
2. Verify and forward
Intimation through
PAO/CDDO
4. Acknowledgement Number through /web access
3. Request capture/authorise
NPSCAN
5. Data Updation
CRA
6. On successful transaction
CRA-NPS

5. Change in Subscribers’ Details
NSDL
Type of Request
Maker
Authoriser
Change in Personal & Bank details (other than Core Data)
Yes No
Change in Core data
Change in Nomination Details
Change in Employment Details
Withdrawal Request
Re-issue of I-Pin/T-Pin
Reprint of PRAN card
CRA-NPS

6. Enter PRAN
NSDL
CRA-NPS

7. Capture the request
NSDL
CRA-NPS

8. The Confirmation Screen
NSDL
CRA-NPS

9. The Acknowledgement Number
NSDL
CRA-NPS

10. Authorisation of the Request
NSDL
CRA-NPS

11. Authorisation of the Request
NSDL
CRA-NPS

12. Withdrawal Request Withdrawal due to: Retirement, Death or Resignation
NSDL
Withdrawal due to: Retirement, Death or Resignation
Minimum amount to be transferred to Annuity
Retirement - Minimum 40%
Resignation - Minimum 80%
Death - Nil
Date of retirement should be matching with details registered at CRA
No further request (except nomination) will be allowed in CRA
The percentage share of annuity may change once the rules for the same have been finalised by Government of India
CRA-NPS

13. Miscellaneous Statement of Transaction (SOT) :
NSDL
Statement of Transaction (SOT) :
PAO can print SOT for subscriber
Other request:
Re-issue of T-Pin and/or I-Pin
Reprint of PRAN card
PIN/PRAN card will be sent to PAO/CDDO office
Re-issue/Reprint will be chargeable
CRA-NPS

14. CGMS – An Overview
In case of call center and online request, token no. will also be given immediately
NSDL
Entity Raising the Grievance
by also
CGMS
DATABASE
Intimation
Of Token no.
Grievance against
CRA
Grievance against
Other entities
Forwarded to Respective Entity
Resolved by CRA
Resolved by respective Entity
Intimation sent & Grievance status closed by CRA by
CRA-NPS

15. Grievance Management Raising Grievance: Mode of raising the grievance
NSDL
Raising Grievance:
Mode of raising the grievance
CRA website – using I-Pin
CRA call centre – using T-Pin
PAO/CDDO can raise grievance on behalf of
Itself
NCDDO
Subscriber
PAO/CDDO can raise grievance
Against CRA
Against Trustee Bank
Resolving Grievance:
PAO to resolve grievance raised against it and to post resolution details in CRA system
CRA-NPS

16. Central Recordkeeping Agency, NSDL Trade World, ‘A Wing’, 4th Floor
Contact at:
Central Recordkeeping Agency, NSDL
Trade World, ‘A Wing’, 4th Floor
Kamala Mills Compound, S. B. Marg
Lower Parel, Mumbai
Tel. No
Fax No
id :
Website:
CRA-NPS