1. Bureau of Consular Affairs Presents American Citizens Services Abroad October 2011 Bureau of Consular Affairs  US Department of State

2. American Citizens Abroad Americans make over 60 million trips abroad every year 6.3 million Americans reside overseas Over 200,000 students study abroad

3. Assistance for Citizens Abroad Issuance of Emergency Passports Welfare/Whereabouts Arrests Medical Emergencies Crisis Response Routine Services Cradle-to-Grave Assistance

4. Welfare/Whereabouts Requests Over 21,000 requests per year Contact hospitals, hotels, jails, local authorities, etc. Privacy Act limitations Cannot Compel response or return to the U.S. Phone home!

5. Medical Emergencies Help identify medical resources Make a consular visit Provide basic translation Help identify financial resources Notify friends/family Help coordinate medical evacuations

6. Arrests More than 3,500 per year; 30% drug related U.S. citizens subject to host country laws Consular notification and access Monitor case; communicate with family & the U.S. Department of State

7. Crisis Response Call center – over 300K calls in first two days after Haiti earthquake! Immediate needs Departure/assisted evacuation

8. Additional Assistance Deaths & Estates Approximately 8,000 Americans die outside of the U.S. each year; mostly long-term residents overseas We notify next of kin about options and costs for disposition of remains Crime/terrorism victims’ assistance Kidnappings Financial assistance, repatriations

9. Consular Information Program “Know Before You Go” The Consular Information Program aims to help Americans living and traveling abroad make informed decisions and plans

10. Consular Information Program No Double Standard Policy Specific, credible, non-counterable threat Collaboration with Regional Security Officers

11. Consular Information Program Country Specific Information (CSI) Available for every country of the world Location of the U.S. embassy or consulate in the subject country Unusual immigration policies Health conditions Minor political disturbances Unusual currency and entry regulations Crime and security information Drug penalties

12. Consular Information Program Travel Warnings: long-term, protracted conditions that make a country dangerous or unstable Travel Alerts: short-term conditions, generally within a particular country, that pose imminent risks to the security of U.S. citizens Messages for U.S. citizens Enroll! http://travel.state.gov/step

13. Consular Information Program Information from a variety of sources Embassies, consulates; 250 in nearly every country in the world Intelligence community Media Foreign governments

14. www.travel.state.gov Text

15. CSI: Mexico Text

16. www.studentsabroad.state.gov

17. Contacts Emergency Call Center 24/7: 1-888-407-4747 (from overseas: 202-501-4444) Passports Automated Appointment Number: 1-877- 487-2778 Visas http://www.usembassy.gov/ Public Inquiries Division at 1-202-663-1225 travel.state.gov

18. Thank You Casey Graham Citizens Services Specialist American Citizens Services and Crisis Management Overseas Citizens Services Bureau of Consular Affairs U.S. Department of State Grahamct@state.gov (202) 647-6135