1. systems for people On the Move to Improve: DIMA’s ICT After Palmer and Comrie Cheryl Hannah First Assistant Secretary, IT Services and Security

2. people our business 2 What We Do DIMA has responsibility for:  entry, stay and departure arrangements for non-citizens  border immigration control  settlement of migrants and humanitarian entrants  citizenship  ethnic and multicultural affairs.

3. people our business 3 DIMA at a Glance Over 6500 staff National Office: –15 Divisions –53 Branches –4 locations across Canberra States and Territories –13 Regional Offices Overseas –69 locations offshore + 69 Overseas Posts

4. people our business 4 A Day in the Life of DIMA On a typical day we: Receive more than 12,000 visa applications. Grant 11,500 temporary and 500 permanent visas. Grant citizenship to 375 people. Handle around 7,000 calls. Meet 560 clients face to face. Process more than 60,000 people across the border. Provide accommodation, meals, activities, health care and other services to 750 detainees.

5. people our business 5 What Happened Vivien Alvarez Solon Young Cornelia Rau

6. people our business 6 The Inquiries Vivien Alvarez Solon Young  Comrie Inquiry Cornelia Rau  Palmer Inquiry

7. people our business 7 The Inquiry Results Cultural problems, not just an IT systems failure. Governance problems. Political pressure. Delivery of service issues.

8. people our business 8 The Recommendations Palmer: –48 recommendations over 21 pages Comrie –12 recommendations over 3 pages, plus cited Palmer recommendations

9. people our business 9 What We Did people our business

10. 10 What We Did DIMA Strategic Direction

11. people our business 11 What We Did Independent reviews:  Business Information Needs  IT Governance  National Archives Review on Record Keeping  IT Health Check (IT platforms)

12. people our business 12 What We Did Comrie Independent Reviews Palmer Business Information Needs 46 Recommendations IT Governance 27 Recommendations Record Keeping 77 Recommendations IT Platforms 86 Recommendations Systems for People

13. people our business 13 What We’re Addressing IT processes Cultural change Process change management Training

14. people our business 14 How We’re Addressing It Many different initiatives. Some examples: Records Management Improvement Program DIMA College Numerous governance initiatives. Spending $495M over four years.

15. people our business 15 Enterprise Information and Data Architecture For all information – (structured and unstrucutured data and content) IM Vision IM Guiding Principles IM Policies IM Governance Enterprise Information Model Level 1 Corporate Data Model Entity Relationships Data Definitions (DIR) Systems Data Models System Interaction Maps Data Schemas Corporate Classification Structure(s) for documents, web content and other unstructured information Metadata definitions for data and content Guidelines, standards, templates for how information is: Captured Organised Quality Assured Stored Maintained (Preserved, Disposed, Archived) Guidelines, standards, templates for how information is used in: Business workflows Role definition Collaboration Search Information Strategy Information Structures Information Management Information Usage

16. people our business 16 Governance Framework for Information Management

17. people our business 17 Managing Information Today e-

18. people our business 18 Systems for People systems for people

19. people our business 19 Portals “Portal-isation” of our work

20. people our business 20 Portals for Roles “Portal-isation” of our work What’s in the engine room? Data (Cleaned & Digitised) Reporting Engine Core processing Records Management LOCAL SYSTEMS The “Engine Room” DATA LEGACY SYSTEMS OTHER AGENCIES What’s in a portal? Single Client View Workflow Business Processes Record Keeping Reporting Quality Assurance Process Policy & Legal References Online Training Help Security LOCAL SYSTEMS

21. people our business 21 Questions Any Questions? Contact: Cheryl Hannah PO Box 25 Belconnen ACT 2616 Australia cheryl.hannah@immi.gov.au Ph: +61 2 6264 3312