1. Mentoring Toolbox – Part One Strengths Styles Relationship Resilience

2. Strengths Toolbox Styles Coaching Resilience Relationship Goal setting Transition

3. Strengths

5. Sharing your strengths What are you top five Strengths? Brief explanation of number one Did any surprise you? Which ones can help you the most in Emergency medicine? Rapport Clinical skills Dealing with others / conflict Departmental flow Non-clinical roles

6. Utilising your strengths Which ones can help you the most in mentoring? Teaching Leadership / role-modelling Ideals for JHC ED (work-place culture) Are there any which could possibly get in the way of effective mentoring?

7. Styles

8. Sage on the stage  Advise; own experience  One-way communication  Role model  Provide praise  Beginning  Lack confidence

9. Guide on the side  Suggestions and persuasion  Probe  Accountability  Confrontation when needed  Rapport  Confident to try own ideas

10. Peer with a beer  Joint approach  Both parties contribute  Brainstorm  Open and frank  Proactive  Collaborative

11. Chat and a pat  Listen  Sounding board; clarify  Encourage  Validation  Figure out problems and solutions  Ending

12. Ask Q’s & Listen Make suggestions Demonstrate Give advice Tell Empowering Behaviour Controlling behaviour Ask / Tell Continuum

14. Relationship

15. Building a Strong Relationship Trust Stability Hope Care

16. Expert / Leader Supervisor Assess performance Achiever Fear of weakness Intellectual Intelligence Follows mentor lead Facilitative Stimulates mentee Collaborative Explore feelings Emotional Intelligence

17. Personality Types

18. Myers–Briggs Personality Type

19. ST Communicating with a factual ‘thinker’ SF Communicating with a factual ‘feeler’ Be factual Be practical Short and sweet Use fewer personal words Use step by step instructions Prepare to be tested Use personalized facts Emphasize loyalty and pride (important to build rapport first) Use personal words –value statements Ask questions about personal issues Work to maintain the relationship NT Communicating with a big picture ‘thinker’ NF Communicating with a big picture ‘feeler’ Use personalized possibilities e.g. I thought about your comments on ….and think we could…. Use a rational train of thought Paint a picture with words that reflect the listener Be concerned with harmony Hear challenges as them showing interest Treat the person as a unique individual Talk future Stick to the business at hand Talk about the pros and cons of an idea Involve them in final solutions

20. ST Communicating with a factual ‘thinker’ SF Communicating with a factual ‘feeler’ Be factual Be practical Short and sweet Use fewer personal words Use step by step instructions Prepare to be tested Use personalized facts Emphasize loyalty and pride (important to build rapport first) Use personal words –value statements Ask questions about personal issues Work to maintain the relationship NT Communicating with a big picture ‘thinker’ NF Communicating with a big picture ‘feeler’ Use personalized possibilities e.g. I thought about your comments on ….and think we could…. Use a rational train of thought Paint a picture with words that reflect the listener Be concerned with harmony Hear challenges as them showing interest Treat the person as a unique individual Talk future Stick to the business at hand Talk about the pros and cons of an idea Involve them in final solutions

21. Resilience

22. Training our team to win

23. http://www.youtube.com/watch?v=ybfPNevrF00&list=PLBEFF43B1367FE85B The making of a CORPORATE ATHLETE by Jim Loehr and Tony Schwartz Harvard Business Review January 2001 RO101H

24. High Performance Pyramid Rituals

25. To be continued ………..