1. Facilitation Scenarios

2. 2 For each scenario: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

3. 3 Chatty Cathy Monopolizes the discussion Speaks frequently Lengthy explanations

4. 4 Chatty Cathy Monopolizes the discussion Speaks frequently Lengthy explanations Pause the module and consider: What are some tips for dealing with Chatty Cathy? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

5. 5 Chatty Cathy Possible reasons for her behavior An eager beaver Exceptionally well informed Naturally wordy Nervous

6. 6 Chatty Cathy Possible reasons for her behavior An eager beaver Exceptionally well informed Naturally wordy Nervous What to do Politely interrupt: “Could you summarize your point so I can move on?” Apologize: “I’m sorry but we have about 5 more minutes on this topic and three more people want to speak” Talk to her off line

7. 7 Silent Sarah Not speaking at all

8. 8 Silent Sarah Not speaking at all Pause the module and consider: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

9. 9 Silent Sarah Possible Reasons Insecure Overwhelmed Lacks knowledge of topic

10. 10 Silent Sarah Possible Reasons Insecure Overwhelmed Lacks knowledge of topic What to do Don’t embarrass her Warn that you are going to go around the room Give them time to write it down first Allow her to ‘pass’ Talk off line

11. 11 Negative Ned Constantly explains that the emerging solution won’t work

12. 12 Negative Ned Constantly explains that the emerging solution won’t work Pause the module and consider: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

13. 13 Negative Ned Possible Reasons Seriously upset about the topic Negative thinker in the rest of his life Concerned the team is not taking enough time to consider potential risks

14. 14 Negative Ned Possible Reasons Seriously upset about the topic Negative thinker in the rest of his life Concerned the team is not taking enough time to consider potential risks What to do Consider that Ned’s negativity might add value to the team. He might force the team to recognize issues that may have been overlooked. If he really does not want to contribute to a positive outcome, he may need to be ‘un- invited’.

15. 15 Whispering Wendy Wendy obviously has something to say, but she has sidebar chats rather than share with the full team.

16. 16 Whispering Wendy Wendy obviously has something to say, but she has sidebar chats rather than share with the full team. Pause the module and consider: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

17. 17 Whispering Wendy Possible Reasons Discussing an unrelated business issue or a personal matter Discussing the team topic, but is afraid to speak up

18. 18 Whispering Wendy Possible Reasons Discussing an unrelated business issue or a personal matter Discussing the team topic, but is afraid to speak up What to do Use the deadly pause Invoke your ground rule Script: Excuse me. I want to make sure that everyone has the benefit of everyone else’s ideas Speak to Wendy off line

19. 19 Inarticulate Ian Has trouble putting thoughts into words

20. 20 Inarticulate Ian Has trouble putting thoughts into words Pause the module and consider: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

21. 21 Inarticulate Ian Possible Reasons Nervous speaker New to group His brain processes issues differently

22. 22 Inarticulate Ian Possible Reasons Nervous speaker New to group His brain processes issues differently What to do Recognize he has valuable ideas Give him extra time Nod to make him comfortable Ask questions and paraphrase

23. 23 Boxing Bill and Betty Bill and Betty clash all of the time

24. 24 Boxing Bill and Betty Bill and Betty clash all of the time. Pause the module and consider: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?

25. 25 Boxing Bill and Betty Possible Reasons Personality conflict Professional rivals Think someone has to ‘lose’ in order to ‘win’

26. 26 Boxing Bill and Betty Possible Reasons Personality conflict Professional rivals Think someone has to ‘lose’ in order to ‘win’ What to do Step in between them Speak to them individually off line

27. 27 Summary Practice with these techniques to determine which suggestions work best for you