1. Medication Safety Standard 4 Part 1- Introduction Margaret Duguid, Pharmaceutical Advisor Graham Bedford, Medication Safety Program Manager Standard 4 Medication Safety

2. Standard 7 Blood and Blood Products Standard 10 Preventing Falls and Harm from Falls Standard 1 Governance for Safety and Quality in Health Service Organisations Standard 2 Partnering with Consumers Standard 4 Medication Safety Standard 3 Healthcare Associated Infections Standard 8 Preventing and Managing Pressure Injuries Standard 9 Recognising and Responding to Clinical Deterioration in Acute Health Care Standard 5 Patient Identification and Procedure Matching Standard 6 Clinical Handover

3. Intent of Standard 4 – Medication Safety  Ensure competent clinicians safely prescribe, dispense, and administer appropriate medicines safely to informed patients and carers Reduce medication incidents, adverse events Improve safety and quality of medicine use. Standard 4 Medication Safety

4. Standard 4 – Medication Safety  The Medication Safety Standard describes the elements of a safe medication management system.  It requires hospitals have in place strategies and systems known to reduce the risk of common causes of medication error. standardisation and systemisation of processes improving clinical workforce and clinician-patient communication using technology to support information recording and transfer providing better access to patient information and clinical decision support at the point of care. Standard 4 Medication Safety

5. 3. NSQHSS: Medication Safety Standard 4 Criteria to achieve the Medication Safety Standard: Governance and systems for medication safety Health service organisations have mechanisms for the safe prescribing, dispensing, supplying, administering, storing, manufacturing, compounding and monitoring of the effects of medicines. Documentation of patient information The clinical workforce accurately records a patient’s medication history and this history is available throughout the episode of care. Medication management processes The clinical workforce is supported for the prescribing, dispensing, administering, storing, manufacturing, compounding and monitoring of medicines. Continuity of medication management The clinician provides a complete list of a patient’s medicines to the receiving clinician and patient when handing over care or changing medicines. Communicating with patients and carers The clinical workforce informs patients about their options, risks and responsibilities for an agreed medication management plan.

6. Criterion to achieve the medication safety standard (5) Actions required to meet standard (37) Items required to achieve standard (15) Standard 4 Medication Safety

7. Core and developmental actions  Core – critical to safety and quality and must be met  Developmental – areas health services can focus efforts. Activity is required, but action does not need to be fully met. Health service organisations should be able to demonstrate planning, analysis and/or focus of efforts and resources for all developmental actions. Standard 4 Medication Safety

8. Developmental actions  Documentation of patient information 4.8.1 Current medicines are documented and reconciled at admission and transfer of care Standard 4 Medication Safety

9. Developmental actions  Communicating with patients and carers All action items 4.13.1, 4.13.2 - Clinical workforce provides patients with patient specific information 4.14.1 – An agreed medication management plan documented 4.15.1, 4.15.2 - Information provided to patients and carers in format that is understood Standard 4 Medication Safety

10. Standard 4 – Medication safety  Issues Lack of staff/resources Governance Med safety as priority for S & Q Undertake risk assessment/gap analysis -Prioritise activities according to risk Making medication safety everyone’s business Not just a pharmacy issue Opportunities Governance Safety and Quality Build into Medication Safety QI Plan Work across the professional silos Standard 4 Medication Safety

11. Standard 4 – Medication Safety Resources Standard 4 - Medication Safety Resources Standard 4 Medication Safety

12. Safety and Quality Improvement Guides  Implementation strategies for each action Key task Suggested strategies Outputs Resources Standard 4 Medication Safety

13. Safety and Quality Improvement Guides Key Task Suggested strategies

14. Safety and Quality Improvement Guides Criterion: Governance and systems for medication safety Outputs of improvement processes Resources

15. Accreditation workbook

16. Medication Safety Standard Workbook

17. Other resources QH Audit toolhttp://www.safetyandquality.gov.au/ our-work/accreditation/resources-to- implement-the-national-safety-and- quality-health-service-standards/ Advice Centre Email: accreditation@safetyandquality.gov.au Phone: 1800 304 056accreditation@safetyandquality.gov.au

18. NSQHC Standards Guide for Small Hospitals

19. Other resources  Health Service Standards and Accreditation webpage Accreditation newsroom Information for rural hospitals Guide for small hospitals Resources to implement standards Medication safety standard Queensland Health Audit tools Patient level Unit/ward level Facility level  http://www.safetyandquality.gov.au/our- work/accreditation/ Standard 4 Medication Safety

20. Medication Safety Standard: Summary  Ensuring that competent clinicians safety prescribe, dispense and administer appropriate medicines to informed patients and carers is an essential element of safe and high quality care.  Purpose of the Standard is to improve outcomes for patients by ensuring that there is a systematic approach to medicines management and safety  Outcomes to be achieved are clear – methods to get there will vary depending on context Standard 4 Medication Safety

21. Australian Commission on Safety and Quality in Health Care Medication Safety Program www.safetyandquality.gov.au Email: mail@safetyandquality.gov.aumail@safetyandquality.gov.au Margaret.duguid@safteyandquality.gov.au Standard 4 Medication Safety