1. CUSTOMER PILLAR 4 Welcome to our Fifth Class! www.customerpillars.com copyright Strive Coaching Inc, 2008

2. CELEBRATIONS Let’s start with recognizing some of your victories since we last met www.customerpillars.com copyright Strive Coaching Inc, 2008

3. POWER POINTS Key Learning Areas in CUSTOMER PILLAR 4 FORM PRODUCTIVE LINKING RELATIONSHIPS www.customerpillars.com copyright Strive Coaching Inc, 2008

4. POWER POINT 1 Study the Different Types of Linkers www.customerpillars.com copyright Strive Coaching Inc, 2008

5. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 99 www.customerpillars.com copyright Strive Coaching Inc, 2008

6. POWER POINT 2 Be More Proactive About Linkers & Referrals www.customerpillars.com copyright Strive Coaching Inc, 2008

7. POWER POINT 3 Create More Value for Linkers www.customerpillars.com copyright Strive Coaching Inc, 2008

8. POWER POINT 4 Communicate with Linkers www.customerpillars.com copyright Strive Coaching Inc, 2008

9. POWER POINT 5 Make it Really Easy to Refer to You www.customerpillars.com copyright Strive Coaching Inc, 2008

10. POWER POINT 6 Better Manage Your Approach to Distribution www.customerpillars.com copyright Strive Coaching Inc, 2008

11. POWER POINT 7 Seek Strategic Alliances / Marketing Partnerships www.customerpillars.com copyright Strive Coaching Inc, 2008

12. POWER POINT 8 Leverage into Key Influencers www.customerpillars.com copyright Strive Coaching Inc, 2008

13. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 101 www.customerpillars.com copyright Strive Coaching Inc, 2008

14. WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in PILLAR 4 www.customerpillars.com copyright Strive Coaching Inc, 2008

15. BUDDY TIME Spend some time with your buddy coaching each other around PILLAR 4 www.customerpillars.com copyright Strive Coaching Inc, 2008

16. BUDDY TIPS… Discuss PILLAR 4 and how it impacts your business Help buddy become proactive about linkers Challenge your buddy to create value for them Ask your buddy to make a list of linkers Discuss what you will accomplish before the next session www.customerpillars.com copyright Strive Coaching Inc, 2008

17. OVERALL REACTION What struck a chord with you on PILLAR 4 www.customerpillars.com copyright Strive Coaching Inc, 2008

18. GUEST SPEAKER www.customerpillars.com copyright Strive Coaching Inc, 2008

19. BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this PILLAR www.customerpillars.com copyright Strive Coaching Inc, 2008

20. FOR NEXT SESSION… Read PILLAR 5 in the book Complete Workbook Exercise pp 134 Complete Workbook Exercise pp 153 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy www.customerpillars.com copyright Strive Coaching Inc, 2008

21. END OF CLASS Have a great week and feel free to contact me if you have questions www.customerpillars.com copyright Strive Coaching Inc, 2008