1. Page 1 Recording of this session via any media type is strictly prohibited. Page 1 Code Red: Are You Prepared?

2. Page 2 Recording of this session via any media type is strictly prohibited. Dr. Robert Quigley, Professor of Surgery and Regional Medical Director and Vice President of Medical Assistance, Americas Region, International SOS Assistance, Inc. Robert Quigley, M.D., D.Phil, Professor of Surgery, Regional Medical Director and Vie President of Medical Assistance, Americas Region, is responsible for leading the delivery of high quality medical assistance, healthcare management and medical transportation services. Prior to joining International SOS, Dr. Quigley was a duke trained board-certified cardiovascular and thoracic surgeon who directed two open heart programs within the Jefferson Health System in Philadelphia where he was a professor of surgery at Jefferson Medical College. He is also board-certified in general surgery and critical care, with a doctorate in immunology from Oxford University. The author of more than 125 clinical and basic science articles Dr. Quigley is fluent in French. Dr. Quigley’s opinions on issues pertaining to international healthcare have been featured in the New York Times, USA Today, Huffington Post, International Travel Insurance Journal, Business Traveler and Mobility Magazine. Pablo Weisz, Regional Security Manager, International SOS and Control Risks. Pablo is the Regional Security Manager for the Americas for International SOS and Control Risks. He is based out of the International SOS Los Angeles office and is responsible for enhancing clients understanding and utilization of travel security membership services. Pablo provides advice and assistance on the development of fully integrated travel security risk management programs as well as planning and execution of successful security evacuations.

3. Page 3 Recording of this session via any media type is strictly prohibited.

4. Page 4 Recording of this session via any media type is strictly prohibited. What to Expect  Understand the risks your travelers and expatriates can encounter.  Learn how to respond effectively.  Discuss how you can communicate this pertinent information within your organization.

5. Page 5 Recording of this session via any media type is strictly prohibited. Why This is Important: Duty of Care  “Managers who fail to pay attention to employer’s Duty of Care responsibilities, especially for their employees crossing borders, are failing in their commercial, fiduciary, legal, moral and social responsibilities as managers.  The legal concept of Duty of Care presumes that individuals and organizations have legal obligations to act toward others in a prudent and cautious manner to avoid the risk of reasonably foreseeable injury to others.” * Dr. Lisbeth Claus, SPHR, GPHR, Professor of Global HR at the Atkinson Graduate School of Management of Willamette University in Salem, Oregon.

6. Page 6 Recording of this session via any media type is strictly prohibited. Duty of Care Ownership

7. Page 7 Recording of this session via any media type is strictly prohibited. Stakeholder Awareness Risk Management

8. Page 8 Recording of this session via any media type is strictly prohibited. Duty of Care and Risk Mitigation RISK Location Medical Security risk Black swans

9. Page 9 Recording of this session via any media type is strictly prohibited. Code Red: Are You Prepared? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

10. Page 10 Recording of this session via any media type is strictly prohibited. Crisis Simulation Scenario | Role Functions  Chief Executive Officer  Business Continuity/Risk Manager  Human Resources Manager  Finance Manager  Sales/Marketing & Communications Manager  Legal Officer  Compliance and Administration Manager  Corporate Travel © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

11. Page 11 Recording of this session via any media type is strictly prohibited. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario | Team Sport

12. Page 12 Recording of this session via any media type is strictly prohibited. There is no perfect solution. This simulation is no substitute for your own internal training. Events are on a compressed timeline. All events are fabricated and do not resemble persons or company specifically. Use all the resources at your disposal. Don’t get “tunnel vision/target fixation.” Maximize this opportunity. This is a team sport! Don’t be shy and benefit from the opportunity. Life is what happens when you are planning other stuff!! © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario | Simulation Briefing

13. Page 13 Recording of this session via any media type is strictly prohibited. Protect and preserve life. Preserve condition and prevent damage to company assets. Maintain and preserve company reputation. Protect the environment. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario | The Intent

14. Page 14 Recording of this session via any media type is strictly prohibited. 1.Immediate Response 2.Develop Plan of Action 3.Plan for Contingencies 4.Communicate and Consult 5.Recover and Review © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario | Crisis Overview

15. Page 15 Recording of this session via any media type is strictly prohibited. A business executive traveling in the evening from Rio to São Paulo driving a flashy car is kidnapped and being held hostage. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 1: Stimulus #1

16. Page 16 Recording of this session via any media type is strictly prohibited.  Local (Rio) office calls headquarters indicating person from team has been kidnapped and held hostage. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 1: Stimulus #2

17. Page 17 Recording of this session via any media type is strictly prohibited.  Is there anything we should have done to date?  Is there anything we should do in response? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 1: Status Check

18. Page 18 Recording of this session via any media type is strictly prohibited. Policies: − Rental car vs. hiring a driver; Security Awareness Training for travelers and expatriates (dependents): − K&R training; − Safe travel times as well as locations (know environment); − Understand profile (type of vehicle, perception). Travel Risk Management − Is there an established protocol or management structure to handle 24/7? − Who is speaking with the family or co-workers? − Do you have K&R insurance? Insurance Policies © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Did You Consider..?

19. Page 19 Recording of this session via any media type is strictly prohibited.  Employee is in China for a business meeting and suffers severe chest pains. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 2: Stimulus #1

20. Page 20 Recording of this session via any media type is strictly prohibited.  Call to hotel front desk asking for a hotel doctor and an ambulance.  Call Insurer to ask for medical advise and choice of healthcare facility. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 2: Stimulus #2

21. Page 21 Recording of this session via any media type is strictly prohibited.  Is there anything we should have done to date?  Is there anything we should do in response? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 2: Status Check

22. Page 22 Recording of this session via any media type is strictly prohibited.  Operating procedures inline and up-to-date with your assistance provider: − Is it clear: Who to call? How to call? When to call? − Are there individual financial, medical and security approvers? Or are they one in the same?  Medical Response: − Any assistance provider? − Is your employee in a vetted/approved facility?  RMR: − Plan for RMR in context of location of death (Who are the decision makers?) − Assign one point of contact (HR most of the time) © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Did You Consider..?

23. Page 23 Recording of this session via any media type is strictly prohibited. Moscow hotel bombings:  At 9 a.m. Moscow time on a Saturday you are alerted about a developing crisis situation.  Two renowned hotels have experienced extensive damage following coordinated bomb attacks that have killed 43 people. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 3: Stimulus #1

24. Page 24 Recording of this session via any media type is strictly prohibited. Moscow Hotel Bombings  A faction of the Caucasus emirate, an Islamic separatist group, has claimed responsibility.  Russian security services are on high alert for further attacks.  An initial scan of your exposure shows that you have four travelers in Moscow, one traveler is your sister.  One traveler has made contact. He has suffered minor wounds but informs you that one colleague is dead.  It’s unknown where the other two travelers are. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 3: Stimulus #2

25. Page 25 Recording of this session via any media type is strictly prohibited.  Is there anything we should have done to date?  Is there anything we should do in response? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 3: Status Check

26. Page 26 Recording of this session via any media type is strictly prohibited. Preparation/Pre-training for travelers and expatriates (dependents): − Understand profile; − Know environment (hotel safe?); − Know what resources are in place to assist (takeaway to remember); − Compliance with policies (“I’m okay” policy). Tracking and Communication: − Itinerary, date(s) for hotels, airline & flights; − SMS/email right away. Internal crisis plan activation: − Is there an established protocol or management structure to handle 24/7? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Did You Consider..?

27. Page 27 Recording of this session via any media type is strictly prohibited.  Company Board Meeting being held in Bangalore and the executives travel to Mysore to evaluate a remote site for new plant © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 4:

28. Page 28 Recording of this session via any media type is strictly prohibited.  On return from visit to Mysore one of the vehicles is in an accident with local farmer’s cart. © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 4: Stimulus #2

29. Page 29 Recording of this session via any media type is strictly prohibited.  Is there anything we should have done to date?  Is there anything we should do in response? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Crisis Simulation Scenario 4: Status Check

30. Page 30 Recording of this session via any media type is strictly prohibited. Executive Travel Risk Management Planning (similar to air travel); Preparation/Pre-training executives: − ERP (Medical and security component, Medical team, Evacuation plan, Security assessment); − Medical and Security Plans (i.e. Medical Team to travel with group); − Transportation options need to be assessed when moving in remote sites; − Communication Channels; − Consider a contractor if don’t have a security team in place. Internal crisis plan activation: − Is there an established protocol or management structure to handle 24/7? Operating procedures inline and up to date with your assistance provider: − Is it clear: Who to call? How to call? When to call? − Are there individual financial, medical, security approvers? Or are they one in the same? © 2013 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Did You Consider..?

31. Page 31 Recording of this session via any media type is strictly prohibited. Crisis Simulation Scenario 5: Stimulus #1  Company expatriate disrupting local Chinese Parade with inappropriate behavior.

32. Page 32 Recording of this session via any media type is strictly prohibited. Crisis Simulation Scenario 5: Stimulus #2  Local authorities have confined the executive to a mental health center.

33. Page 33 Recording of this session via any media type is strictly prohibited. Crisis Simulation Scenario 5: Status Check  Is there anything we should have done to date?  Is there anything we should do in response?

34. Page 34 Recording of this session via any media type is strictly prohibited. Did You Consider..? Preparation/Pre-training for travelers and expatriates (dependents) − Pre-screening (medical issues—physical, psychological screening and mental) of expat and family − Security training − Cross-cultural training Assistance and mental health capabilities (cultural considerations) Local healthcare support for expat and family (i.e., Intl.SOS clinic) Employee Assistance Program Operating procedures inline and up to date with your assistance provider: − Is it clear: Who to call? How to call? When to call? − Are there individual financial, medical, security approvers? Or are they one in the same?

35. Page 35 Recording of this session via any media type is strictly prohibited. Questions, Final Comments and Contact Information  International SOS Assistance Center: +1-215-942-8226  General questions: 1-800-523-8661 (US) or +1-215-942-8000