1. © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice HP CM8060/8050 Color MFP with Edgeline Technology Service and Support Training May 2007

2. Course introduction Introductions How to use this workbook What to expect Class schedule Loading the software tools and manuals Using the user and service manuals

3. May 2007 -- HP Restricted 3 Topic 1: What to expect Hands-on approach – Lots of time with the MFP (60% hands-on, 40% lecture) Check skills as we go – Skill assessments, practicums, and written tests Class logistics Please turn off your cell phones and pagers. If you must keep them on, please mute them.

4. May 2007 -- HP Restricted 4 Topic 2: How to use this workbook No tasks are included in this workbook – instead, the workbook guides you to the task described in other manuals (for example, the field service manual) Workbook includes: –Lecture notes –Labs for hands-on experience –Skill assessments to verify successful task completion –Practicum tests to check your ability to complete required tasks Hardware practicum Final written test

5. March 2008 -- HP Restricted 5 Topic 3: Class schedule Day 1Day 2Day 3Day 4Day 5 MorningCourse Intro Use the MFP Remove & replace: 1. Intro 2. Power & 4. IDS 5. Vacuum & Aerosol 7. Service Station Lab 8. Tray 2, 3, 4 & Dryer 11. Tray 5 12. Finisher AfternoonService and maintenance Electronics 3.Pens & Carriage 6. Drum 7. Service Station & Web Wipe 9. Media Path & Tray 1 10. ADF & Scanner Install and configure Week 1 Week 2 Day 6Day 7Day 8Day 9Day 10 MorningHardware practicum Image quality (continued) Digital Send 1. Security 2. Digital Send AfternoonImage qualityNVM & Firmware Final Test 2. Digital Send Cont.

6. May 2007 -- HP Restricted 6 Topic 4: Loading the software tools and manuals Copy the contents of the CD or USB flash drive to your laptop computer’s C: drive Keep the existing file structure

7. May 2007 -- HP Restricted 7 Topic 5: Using the user and service manuals User: Quick reference guide System administrator guide Media guide “Use the Control Panel” wall poster Service and support: Install guide Site assessment workbook Field service manual Parts manual Image-quality troubleshooting manual Service quick reference guide