1. CUSTOMER PILLAR 1 Welcome to our Second Class! www.customerpillars.com copyright Strive Coaching Inc, 2008

2. CELEBRATIONS Let’s start with recognizing some of your victories since we last met www.customerpillars.com copyright Strive Coaching Inc, 2008

3. POWER POINTS Key Learning Areas in CUSTOMER PILLAR 1 FOCUS ON GROWTH CUSTOMERS www.customerpillars.com copyright Strive Coaching Inc, 2008

4. POWER POINT 1 Segment Your Customer Base www.customerpillars.com copyright Strive Coaching Inc, 2008

5. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 25 www.customerpillars.com copyright Strive Coaching Inc, 2008

6. POWER POINT 2 Retain & Grow Your Current Customers www.customerpillars.com copyright Strive Coaching Inc, 2008

7. POWER POINT 3 Reactivate Previous Customers www.customerpillars.com copyright Strive Coaching Inc, 2008

8. POWER POINT 4 Incorporate New Customer Strategies www.customerpillars.com copyright Strive Coaching Inc, 2008

9. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 26 www.customerpillars.com copyright Strive Coaching Inc, 2008

10. POWER POINT 5 Study Root Emotional Drivers www.customerpillars.com copyright Strive Coaching Inc, 2008

11. POWER POINT 6 Study Customer Fears www.customerpillars.com copyright Strive Coaching Inc, 2008

12. POWER POINT 7 Use Warranties and Guarantees www.customerpillars.com copyright Strive Coaching Inc, 2008

13. POWER POINT 8 Make it an Organizational Focus www.customerpillars.com copyright Strive Coaching Inc, 2008

14. WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in PILLAR 1 www.customerpillars.com copyright Strive Coaching Inc, 2008

15. BUDDY TIME Spend some time with your buddy coaching each other around PILLAR 1 www.customerpillars.com copyright Strive Coaching Inc, 2008

16. BUDDY TIPS… Discuss PILLAR 1 and how it impacts your business Brainstorm solutions for each other’s business Be creative Support and encourage progress Treat your buddy the way you want to be treated www.customerpillars.com copyright Strive Coaching Inc, 2008

17. OVERALL REACTION What struck a chord with you on PILLAR 1 www.customerpillars.com copyright Strive Coaching Inc, 2008

18. GUEST SPEAKER www.customerpillars.com copyright Strive Coaching Inc, 2008

19. BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this PILLAR www.customerpillars.com copyright Strive Coaching Inc, 2008

20. FOR NEXT SESSION… Read PILLAR 2 in the book Complete Workbook Exercise pp 53 Complete Workbook Exercise pp 55 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy www.customerpillars.com copyright Strive Coaching Inc, 2008

21. END OF CLASS Have a great week and feel free to contact me if you have questions www.customerpillars.com copyright Strive Coaching Inc, 2008