1. Measuring strengths & recovery Observations on the Mental Health Center of Denver

2. The Mental Health Center of Denver Private non-profit Mandate to serve the most ill: Schizophrenia, Bipolar, Major Depression City of 500,000 in metro area of 2 million Serves 3,000 adults any point in time Turns away 2 for every 1 accepted

3. Services for adults Intensive  Various levels of clinical case management Outpatient Psychiatric Rehabilitation  Supported Education & Supported Employment

4. Why Visit Denver? MHCD has established an international reputation for being “recovery oriented” We wanted to discover:  How this had been achieved  Whether we could do it in the North West

5. How was it achieved? Organisational structure & Philosophy Managerial practices  “Clinical” leadership  Approach to staff development  Employment practices Recognition of the value and uses of data

6. Structure and Philosophy Influence of vocational rehabilitation  Separate directorate represented at board level  Not managed by clinical services Centrality of the strengths and recovery model

7. Managerial Practices Clear philosophy of care Relatively unbureaucratic approach Use of strengths approach with staff  For example in PDPs Performance evaluation through data Active stepped care

8. Employment practices Employs large numbers of service users in multiple roles – some very high level  This gives service users a very strong stake in the organisation Emphasis on Individual Placement and Support

9. Using and Valuing Data Data expectations are clear and achievable Strong IT department which employs statisticians Data is used throughout the organisation to change practice

10. Defining Recovery Recovery is a Multidimensional construct Recovery means different things for different people Consumers, Clinicians, Managers, other Stakeholders These different viewpoints need to be captured in different ways

11. Measures of Recovery Recovery Markers Inventory (RMI) Recovery Measure by Consumer (RMC) Recovery Needs Level (RNL) Promoting Recovery in Organizations (PRO) The measures of recovery have been extensively tested for reliability, sensitivity, and validity

12. Recovery Marker Inventory Consists of a series of indicators usually associated with individual’s recovery  Based on items derived from surveys of consumers and staff Collected every other month on every consumer in high case management teams, according to a predetermined criterion on outpatient consumers

13. Recovery Marker Inventory Dimensions Employment Education/training, Active/Growth orientation, Symptom interference, Engagement/role with service provider, Housing, Substance abuse (level of use & stages of change).

14. Item difficulty for the Recovery Marker Inventory V2.1 Symptom Interference (.83) Active Growth (.63) Engagement/ Participation (-.10) Housing (-.22)Employment (-.35)Education (-.79) The easiest marker is reduction in symptom interference. In traditional treatment this will be primary goal. As the markers increase in difficulty that means that the number of consumers that get a high score in this marker decreases, For example, if a consumer has a high score in engagement/participation, they will also have a high score in active growth and symptom interference because these markers are easier to achieve for our consumers. The hardest marker of recovery for consumers to achieve is education. This means that most consumers who score high on education will score high on all other markers of recovery.

15. Changes in Recovery Markers Inventory based on Diagnosis

16. Recovery Measure by Consumer Intended to measure the consumer’s perception of their Recovery  Helps to understand whether what the clinician observes matches how the consumer is feeling  Sometimes, the consumer fills it out with the help of the clinician, thus sparking new areas to explore together

17. Recovery Measure by Consumer Dimensions Active/growth orientation Hope Symptom’s interference Safety Social network

18. Order of Difficulty in RMC V3.0 The easiest domain is reduction in Symptom interference, (this was also our lowest indicator in the RMI). As the domains increase in difficulty (move to the right), the number of consumers that get a high score decreases,  For example, if a consumer has a high score in Hope they will also have high scores in Active growth and Symptom interference because our consumers get higher scores in these items. The hardest domain to achieve is Social networks. This means that consumers who score high on Social networks will score high on all other domains of recovery.

19. Recovery Needs Level Helps to assign the right level of service to the consumers The basic assumption being that consumers recover and their needs change over time. Used at MHCD every 6 months in combination with their Individual Service Plan (ISP)

20. Recovery Needs Level Measures criteria for service needs in 15 areas such as: GAF Hospitalizations Lethality Co-Occurring Substance Abuse Case Management Needs

21. Recovery Needs Level Completed by Primary Clinician in Electronic Record Scored Electronically According to Algorithm Four Levels of Service:  High intensity case management with Residential services  High intensity case management  Medium intensity case management  Outpatient service

22. Promoting Recovery in MH Organizations (PRO) Sections for each type of staff that interacts with our consumers (front-desk clinical, medical, case managers, rehabilitation) Currently is being piloted at MHCD

23. The Feedback Loop “At MHCD, we believe that evaluation is a critical component of system change.” “We have a constant feedback loop about client’s recovery for clinicians, managers and directors, thereby providing data to assist in system transformation.”

24. (1) Recovery Marker Inventory (RMI) (Longitudinal data to support clinical decision making) (3) Recovery Measure by Consumer (RMC) (Consumer’s perception of their own recovery) (2) Promoting Recovery in Organizations (PRO) (Consumer’s perceptions of how well specific programs and staff are promoting recovery) To what degree is RECOVERY happening for consumers at MHCD (Formative and summative evaluation of recovery) Can be used as a “needs assessment” instrument in Recovery-Oriented Organizations (4) Recovery Needs Level (RNL) (Appropriate level of services) Four Measures of Recovery

25. Pros and Cons The clinician rated measure has been very carefully developed, has good properties, and is easy to use The service user rated measures is at an earlier stage of development The Recovery needs inventory would need major modification