2. 1/ Check the property can get Virgin Media services 2/ Ask the customer if they would like to hear about VM services and our exclusive ‘Home Mover’ offer 3/ Complete online referral form - we’ll do the selling - the customer is under no obligation - you get paid when they take services! £75 per customer How?

3. Why For many, moving home is a catalyst for changing services We are currently working with over 800 Lettings and Estate Agents across the UK Our fibre-optic footprint is 14M homes and growing We can offer customer 150MB+ broadband speeds and advanced TiVo multi-channel TV Simple and quick referral process Partners are paid commission for every customer who takes Virgin Media services home movers?

4. Proposition - Customer Home-movers deal: £25 credit on top of any direct Virgin Media deal Student pre-registration deal: £35 credit on top of any direct Virgin Media deal Bespoke (and exclusive) co-funded activity/propositions where appropriate Proposition - Partner Branch level support via VM Account Managers Training, briefing and coaching sessions for staff Regular review meetings covering commissions, lead quality, conversions Point of Sale material and other marketing collateral as required Dedicated on-shore “home-movers” telesales team for lead conversion Commission payments to staff – recommended minimum £10/sale

5. Launch 1) Complete paperwork – BACs Forms & T&Cs 2) Create roll-out plan and schedule in process training sessions 3) Agree staff incentives and launch incentive if appropriate 4) Agree ongoing visit plan with VM ACMs 5) Agree dates Review Meetings Plan