2. Reflecting on the results of the 2013 National Student Survey Professor Kelvin Everest PVC for Student Experience November 2013

3. How we performed in the NSS and why it matters

4. About the National Student Survey (NSS) A national survey of all undergraduate final year HE and FE students Introduced in 2005 Conducted by Ipsos Mori, mainly online survey with some telephone interviews and postal responses 23 core agree/disagree questions across six themes, plus additional optional questions chosen by the institution and opportunity for open ended responses Can compare performance against other institutions Widely recognised as a key measure of student satisfaction, results are highly visible and often reported in the media. In 2013, national response rate of 69%, around 304,000 respondents

5. Headline Findings Overall Satisfaction now 88%, +2% from 2012. Increase in overall scores across five of the six survey sections. Increase in % agree ratings for 17 of the 23 core questions, including areas of already high satisfaction: Staff are good at explaining things (91% Agree, +2% from 2012) Staff are enthusiastic about what they are teaching (87%, +1% from 2012) Improvements in the scores for all five questions relating to Assessment and Feedback. Overall Satisfaction ratings of 90% or higher in over half of the University’s subject areas, exceeding the Sector average for their specialism.

6. University of Liverpool – Headline Results AVERAGE % AGREE SCORE CHANGE FROM 2012 CHANGE FROM 2011 AVERAGE % DISAGREE SCORE UoL 2011 UoL 2012 UoL 2013 The teaching on my course86 87+1 4 Assessment and feedback616468+4+715 Academic support76 78+2 8 Organisation and management778182+1+58 Learning resources878685-26 Personal development818082+2+15 Overall Satisfaction86 88+2 6

7. UOL POSITION IN THE SECTOR UOL % AGREE SECTOR AVERAGE SECTOR % CHANGE FROM 2012 2013 SECTOR RANK/322 2012 SECTOR RANK/330 UOL CHANGE IN POSITION The teaching on my course8786=135157+22 Assessment and feedback6872+2260292+32 Academic support7880+1234246+12 Organisation and management8278+16760-7 Learning resources8584+27639-37 Personal development82 +1155210+55 Overall Satisfaction8885=69112+43

8. INSTITUTIONS RANKED 69 TH IN SECTOR

9. UOL POSITION IN HEI RANKINGS UOL % AGREE HEI AVERAGE HEI % CHANGE FROM 2012 2013 HEI RANK /157 2012 HEI RANK /158 UOL CHANGE IN POSITION The teaching on my course 87 +1 7380+7 Assessment and feedback 6871 +1 111131+20 Academic support 7880 +1 115113-2 Organisation and management 8278 +1 3935-4 Learning resources 85 +3 6133-28 Personal development 82 +1 78112+34 Overall Satisfaction 8886 +1 4067+27

10. HEIs RANKED JOINT 40 TH

11. UOL POSITION IN THE RUSSELL GROUP UOL % AGREE RG AVERAGE RG % CHANGE FROM 2012 2013 RG POSITION /24 2012 RG POSITION /24 UOL CHANGE IN POSITION The teaching on my course 8789 = 18 = Assessment and feedback 68 +2 1217+5 Academic support 7880 = 1819+1 Organisation and management 82 = 1214+2 Learning resources 8588 +2 1814-4 Personal development 8281 = 916+7 Overall Satisfaction 88 +1 1217+5

12. RUSSELL GROUP OVERALL SATISFACTION SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Cambridge92 12 University of Birmingham88 2 University of Exeter91 12 London School of Economics and Political Science 88 2 University of Oxford91 12 University of Nottingham88 4 University of Durham90 16 University of Bristol87 4 Newcastle University90 16 University of Imperial College London 87 4 Queen's University Belfast 90 16 University of Leeds87 4 University of Sheffield90 16 University of Southampton87 8 Cardiff University89 16 University of Warwick87 8 University of Glasgow89 21 University of Manchester85 8 Queen Mary, University of London 89 22 University College London84 8 University of York89 23 University of Edinburgh82 12 University of Liverpool88 24 University of King's College London 81

13. RUSSELL GROUP PERSONAL DEVELOPMENTSCORES RANKINSTITUTION%RANKINSTITUTION% 1 Queen's University Belfast 86 13 University of Leeds81 2 University of Exeter85 13 Queen Mary, University of London81 2 University of Glasgow85 13 University of Manchester81 4 Newcastle University84 13 University of Warwick81 4 University of Sheffield84 17 University of Cambridge80 4 University of Imperial College London 84 17 University of Nottingham80 7 University of Oxford83 19 University of Durham79 7 University of York83 19 University of Bristol79 9 University of Liverpool82 19 University College London79 9 Cardiff University82 22 University of King's College London 78 9 University of Birmingham 82 23 London School of Economics and Political Science 76 9 University of Southampton 82 23 University of Edinburgh76

14. RUSSELL GROUP TEACHING ON MY COURSE SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Oxford93 13 Cardiff University88 2 University of Cambridge92 13 Queen Mary, University of London 88 2 University of Exeter92 13 University of Nottingham88 4 Queen's University Belfast 91 13 University of Imperial College London 88 4 University of Glasgow91 13 University of Southampton88 6 University of Durham90 18 University of Liverpool87 6 University of Sheffield90 18 University of Warwick87 6 University of York90 20 University of Manchester86 6 University of Birmingham 90 20 University College London86 10 Newcastle University89 20 University of King's College London 86 10 University of Bristol89 23 University of Edinburgh85 10 University of Leeds89 24 London School of Economics and Political Science 84

15. RUSSELL GROUP ACADEMIC SUPPORT SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Cambridge88 13 Queen Mary, University of London80 2 University of Oxford86 13 University of Nottingham80 3 University of Exeter85 15 University of Imperial College London 79 3 University of York85 15 University of Manchester79 5 Newcastle University84 15 University of Warwick79 5 University of Sheffield84 18 University of Liverpool78 7 Queen's University Belfast 83 18 University of Southampton78 8 Cardiff University82 20 University of Bristol77 9 University of Glasgow81 21 University College London76 9 University of Birmingham 81 21 London School of Economics and Political Science 76 9 University of Leeds81 23 University of King's College London 75 9 University of Durham81 24 University of Edinburgh72

16. HOW THE RESULTS ARE USED Internally Published on Market Research website and Management Information Dashboards Level 2 Heads and Heads of Professional Service coordinate local response Considered within Annual Subject Review (ASR) Externally Published on HEFCE website and widely reported Published along with other KIS on Unistats website Published 'in context' on the web-sites of universities and colleges via a Key Information Set 'widget‘. Used to inform league tables