1. 1 NEW Program Requirements for Current and Developing Employment Networks

2. Welcome to the webinar 2 FOR AUDIO  Dial-in number: 1 (888) 582-3528 (US Toll Free) or 1 (847) 944- 7361 (US Toll) Password: 8395 704# Facilitators: Patricia Dowse, NYSRA Oscar Jiménez, MPH, NYAPRS Presenters: Joshua Carpenter, M.S.Ed., C.R.C., Clubhouse of Suffolk Joel Middleton, Technical Assistance and Support Center (TASC), MAXIMUS Michael Yozzi, Technical Assistance and Support Center (TASC), MAXIMUS

3. How to participate in the webinar Mute/ un-mute All attendees will be automatically muted during webinar During Q & A you may un-mute yourself by pressing: # 6 To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Oscar Jiménez by scrolling down. Right click and Chat with Kelly or Oscar to send questions or technical issues Technical problems? Contact Bobbi at (518) 436-0008 or admin@nyaprs.org 3

4. Our Program for Today Ticket-to-Work Program Requirements –What is new or changing with the July 2011 RFQ –How MAXIMUS can help EN’s be successful Being an Employment Network: A Provider’s Perspective –Clubhouse of Suffolk –Success and Challenges 4

5. TICKET-TO-WORK PROGRAM REQUIREMENTS 5

6. July 2011 EN RFQ Prospective ENs need to demonstrate more specific disability-related experience, capacity, and past provision of services Existing ENs will need to agree to the new terms of the RFQ as well as meet training, performing, and reporting requirements 6

7. What’s New for Prospective ENs Sign a Blank Purchase Agreement with SSA Organizational experience Organizational qualifications Provision of core services Pre-approval of subcontractors Summit a detailed business plan 7

8. What’s New for Prospective ENs (Cont.) One-on-one career counseling to develop IWPs Must sign agreement with State VR Agency (ACCES-VR) to refer beneficiaries Staff must complete Operations Support Manager (OSM) training Performance will be evaluated by SSA Minimum of quarterly contact with employment beneficiaries 8

9. What’s New for Prospective ENs (Cont.) Document services provided at specific intervals to qualify for EN payments ENs must meet certain accessibility requirements Submit proof of insurance with Annual Performance and Outcome Report (APOR) 9

10. What’s New for Existing ENs Those ENs nearing the end of their contract will need to apply under the new RFQ Existing ENs will receive a contract modification stating the new requirements for their signature EN activity will be sufficient to meet new experience requirements A customized RFQ for the Workforce Community will be released soon. 10

11. What’s New for Employer’s as ENs ENs based solely on hiring Ticket Holders Demonstrate have active program for hiring and supporting PWD Hiring plan assuring SGA earning within 9 months Commitment to pay wages for work performed not contingent upon SSA payements 11

12. The NEW Ticket to Work Website The refurbished site has current forms, training materials and other helpful resources for prospective and current ENs https://yourtickettowork.com/web/ttw 12

13. How to participate in the webinar Mute/ un-mute All attendees will be automatically muted during webinar During Q & A you may un-mute yourself by pressing: # 6 To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Oscar Jiménez by scrolling down. Right click and Chat with Kelly or Oscar to send questions or technical issues Technical problems? Contact Bobbi at (518) 436-0008 or admin@nyaprs.org 13

14. BEING AN EN: A PROVIDER’S PERSPECTIVE 14

15. Clubhouse of Suffolk - EN Current status of Tickets assigned – 25 total assignments 7 currently employed (3 @ TWL) 10 in job placement phase, rest in job readiness development 4 payments thus far, with several expected in coming months Potential revenue look-back – 3 years since TTW regulations changed (July 2008) – Had tickets started being assigned then, potential revenue to date: $214,200 (approximately), based on past employment data at our 2 sites - Ronkonkoma & Riverhead (Synergy Center) 15

16. Clubhouse of Suffolk – EN (cont’d) Strategy for targeting Ticket holders – Target current and incoming PROS members first: 48 seeking employment at this time who are also eligible Ticket holders. – 4-6 calls per month from community ticket holders (about half do not have a psychiatric disability) – Market Clubhouse Ticket to Work Services at Behavioral Health Trade Show (Mental Illness Awareness Day, October 2011) – Referral CD / Collaboration w/ Community ENs 16

17. Clubhouse of Suffolk – EN (cont’d) Lessons learned – Be selective in WHO you choose to assign and WHEN – ALWAYS check Ticket status with MAXIMUS (1 st meeting/contact, before IWP) Challenges and opportunities – Staffing / Expertise (Benefits counseling/planning paramount) – Everything must be submitted in paper format at this time – Integration into existing Electronic Medical Record (EMR) – Expand into Clubhouse Case Management? (Future) 17

18. New EN Requirements Impact on service delivery – More documentation (but not much) & better organization – Better, more comprehensive services, more qualified employees providing services – Complements and is in accordance w/ COS’s mission Affect on organizational structure – Differentiation and designation of staff w/ specific TTW related duties (counseling, billing, intakes, recordkeeping, etc.) and who has access to TTW-specific information. What have the changes meant for the Clubhouse of Suffolk: Not that much! – More structure, clarity of EN expectations, more solid service delivery. 18

19. How to participate in the webinar Mute/ un-mute All attendees will be automatically muted during webinar During Q & A you may un-mute yourself by pressing: # 6 To mute yourself: * 6 (star and then the number 6) Sending questions to presenters via chat function: Go to upper left corner to “attendees.” Look for Kelly Stengel or Oscar Jiménez by scrolling down. Right click and Chat with Kelly or Oscar to send questions or technical issues Technical problems? Contact Bobbi at (518) 436-0008 or admin@nyaprs.org 19