2. Voicemail message indicator This will light up if you have a message in your voicemail box It will flash when you receive a call Line Buttons #22 is the internal phone directory and call history which includes features such as missed calls and received/placed calls #24 is the phones internal configuration menu and allows access to change ring type/tone and adjust the contrast of the screen. Soft Buttons Refers to the 4 buttons. The functions of these buttons change depending on the operation the phone is performing. Navigation Button This up/down button is used to scroll the phone display whenever a multi- choice menu is presented. Messages Press this button to access your voicemail box Settings These are individual phones settings that the user can change e.g. contrast and ring type Volume You can adjust the handset, speaker and ringer volume Speaker Allows you to conduct hands free 2-way conversations Mute You can mute the caller; the caller cannot hear you but you can hear them Headset To be used in conjunction with a headset Voicemail Indicator Soft Buttons Navigation Button Volume Control Line Buttons Settings Key Directories Key Basic Features

3. Audio Features Changing the Handset, Speaker and Headset Volume During a call, press the Volume button to increase (+) or decrease (-) the volume of your Handset, Speaker or Headset To save the volume setting, press the Save soft button Adjusting the Ringer Volume While the phone is not in use, press the (+) and (- ) Volume buttons to adjust the volume to the desired level The ringer volume is automatically saved Changing the Ringer type Press the Settings button Use the Navigation Button to scroll to Ring Type Press the Select soft button Use the Navigation Button to select Default Ring and press the Select soft button You will see a selection of ring types (26 in total) Press the Play soft button to hear sample rings Press the Select soft button and then OK to choose the ring type Press Exit and the Save soft button Mute a Call During a call, press the Mute button (this will allow you to hear your caller but your caller cannot hear you) Press the Mute button again to disable the mute function NOTE: When using the Mute function with the Speaker, lifting the handset will disable the Mute function

4. Basic Call Functions Placing a Call (Dial ‘0’ to get a line out) You can make a call with the IP Phone in any of the following ways:- Lifting the Handset Pressing a Line button Pressing the Speaker button Pressing the pick-up button on the Headset Accessing internal phone directory through option 22 on line button panel Answering a Call You can answer a call on the IP Phone in any of the following ways:- Lifting the Handset Pressing the Answer soft button Pressing the Speaker button Pressing the call pick-up button on the Headset NOTE: There is a distinctive ring for internal and external calls Ending a Call You can end the current call by:- Hanging up the Handset Pressing the End Call soft button Pressing the Speaker button Pressing the pick up key on the headset Placing a Call on Hold You can put a call on hold by:- During a call, press the Hold soft button (the held call will flash on the screen) To return to the call, press the Resume soft button NOTE: You can answer other calls while a call is on hold. Use the Navigation button to scroll between held calls.

5. Soft Button Functions Call Pickup Call pickup allows you to answer a call that comes in on a phone other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature. There are two types of call pickups available on Cisco IP Phones:- 1.Call Pickup allows users to pick up any incoming call If you hear another phone ringing, lift the handset and press the more soft button, then the PickUp soft button and then the extension number of the ringing phone. The call will be diverted to your phone. 2.Group Pickup (If this feature has been configured for you) allows users to pick up incoming calls from multiple groups. If you hear another phone ringing in a pre-configured pickup group; lift the handset and press the GPickUp soft button, then dial the relevant group number. The call will be diverted to your phone.

6. Transferring Calls You can transfer a call to another phone either as a ‘Blind’ or a ‘Consultative’ transfer During a call, press the Trnsfer soft button. This places the first call on hold Dial the number to which you want to transfer the call to. Then perform the relevant next step:- When you hear ringing, press Trnsfer again or simply put the handset down. This is called a blind transfer, the caller is now ringing at the other phone. OR Alternatively wait until the called party answers, announce the call and then press Trnsfer or simply put the handset down. This is called a consultative transfer as the caller is not put through until the new destination agrees. If the called party declines to take the call, have them hang up (or press the End Call soft button) then press the Resume soft button to return to the original call Soft Button Functions

7. Making a Conference Call To turn a call into a conference call (3 callers) (NOTE - first two parties are a normal call):- During a call, press the more soft button and then the Confrn soft button. This will give you dial tone and place the other party on hold Place a call to another person you want to include When the call connects, press Confrn again to add this person to the conference call Conference Call Tips To end a conference call, just hang up and this disconnects all parties To place a conference call on hold, press the Hold soft button (the other parties can talk among themselves but they cannot hear you) To mute the conference parties so they cannot hear you but you can hear them, press the Mute button To place a conference call on speakerphone, press the Speaker button Soft Button Functions

8. Setting up Call Forwarding Call Forward All Calls Allows you to forward all your calls to another destination. To set Call Forwarding: Press the more soft button and then the CFwdALL soft button. You will hear a confirmation beep. Dial the number to which you want to forward all your calls Dial the number exactly as you would if you were placing a call to that number (dial ‘0’ to get a line out if it is an outside number) Press the # button or End Call soft button The phone display will be updated to show that the call is forwarded and the number it is forwarded to. To cancel Call Forwarding: Press the more soft button and then the CFwdALL soft button NOTE: To Call Forward to Voicemail, press the more soft button and then the CFwdALL soft button and then the Mailbox extension. Press End Call to save the change

9. More Help.. You can check out these sources: –http://www.comscentre.com/customers.htmlhttp://www.comscentre.com/customers.html –Push the services button on your phone for details on how to contact us at Comscentre. support@comscentre.com 1300 134 680