1. PCMH TEAM CALL * 6 to MUTE, *7 to UNMUTE Wednesday, February 27, 2013 7:30 – 8:30 and 4:30 – 5:30 Tel. 866.740.1260, ID: 2520060# www.readytalk.comwww.readytalk.com, Access Code: 2520060 Tel. 866.740.1260, ID: 2520060#

2. Webinar Etiquette Please MUTE your phone (*6 if you don’t have a Mute button)  Please do NOT use HOLD  UNMUTE to talk (*7) To ask questions or share comments:  Via Chat: Type your question or comment into the “Chat” box on the lower left-hand side of the screen  To speak via Webinar: Use “Raise your Hand” function, we’ll call on you to speak  Via Phone: UNMUTE (*7) Please state your name and practice team when speaking 2 * 6 to MUTE, *7 to UNMUTE

3. Project Updates QI Specialists assigned to Practices  Outreach/Introductions underway Health Homes Attestation: 2/28/13 PHASE I Practices  Practice Culture Survey – due 3/8 PHASE II Practices  Clinical Measure Submission – due 3/1  Behavioral Health Integration SSA – due 3/15 QC Town Hall Meeting & QC 2013 * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

4. * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

5. * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060# Team-Based Care Resources on QC Website OUR WORK  PCMH  Transformation Tools

6. Team-Based Care Implementation Guide * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

7. Teams for Continuity Front of Card * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

8. Teams for Smooth Flow Reduce Interruptions * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

9. MA Training (Maine General tools on website) * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

10. Teams for Planned Care * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

11. Team Huddles * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

12. Team Meetings * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060#

13. * 6 to MUTE, *7 to UNMUTE Tel. 866.740.1260, ID: 2520060# Team-Based Care Redesigned Roles Co-location of staff Improved Flow/Efficiencies Team Meetings Huddles What have you been testing/implementing? Successes to share? Challenges remaining?