1. Collaboration Technologies Subcommittee of the ITLC September 21 st, 10:30am

2. AGENDA Welcome the CTG Committee via Video Web Meeting Best Practices Service Now Review ▫Charles McIntyre Mobile Web Framework Update MWF ▫Rose Rocchio eMail RFP review ▫Nguyen Trieu Web Meeting for the ITLC – let’s get you ready!

3. Welcome Team! We unanimously feel that meeting via web conferencing has brought our team closer together ▫We share information faster ▫Others can take the lead on the meeting  More varied input from members ▫We see expressions, laughing, emotion ▫Meet the team…

4. Video/Web Conference Group Discussed custom needs for the ITLC to conduct effective meeting ▫High number of attendees ▫Transient locations / guest speakers ▫Last minute sharing of documents Discussed barriers for success ▫High amount of equipment set up ▫Travel required to get to proper rooms ▫Lack of training

5. Video/Web Conference meeting Discussed different options ▫Full video set up ▫Web conferencing ▫Collaboration tools

6. Video/Web Conference Group Conclusions ▫Usage of current web collaboration tools that allow video and file sharing best options  Reviewing WebEx Adobe Connect, Google Plus, Elluminate etc. ▫Technology selection is not the most important component  Set up and training for meeting usability is the most important factor  The video equipment instructions are always technical…  Success comes from  Meeting usability  Training  Practice – Practice - Practice

7. Video/Web Conference Demo Lets show what we learned ▫Moderator is important ▫Equipment checks audio IN and OUT ▫Understand handing off presentations ▫Video checks and locking users ▫Judicious usage of MUTE options ▫Keeping screens clear and presentations open Using video for the CTG update…..

8. Service Now PRESENTATION HANDED OFF TO CHARLES

9. Mobile PRESENTATION HANDED OFF TO ROSE

10. eMail RFP Update - Nguyen Trieu Charge for the group Progress Made New Developments Discussion on Future

11. Video/Web Conference Group Next Steps ▫Work with ITLC on setting up a web conference ▫Training is Critical  Training must include more than just how to use the tool but a new manual that includes  Getting set up properly for the meeting (docs, speakers, placement)  Meeting etiquette (speaking, mute)  Meeting handoffs (meeting flow – accepting control quickly and how to pass off)  Communication styles