1. On the phone – Ordering A Pizza © 2011 wheresjenny.com On the phone – Ordering a Pizza [Sur le téléphone - commander une pizza]

2. On the phone – Ordering A Pizza © 2011 wheresjenny.com Take-out : something made to be taken out, especially food prepared in a store or restaurant to be carried out for consumption elsewhere. Line is engaged/ Line Busy: already in use,busy, tied up, unavailable. Long distance call : telephone call made outside a certain area, usually characterized by an area code outside of a local call. Hold : to keep in a specified state. Connect : link. Vocabulary:

3. On the phone – Ordering A Pizza © 2011 wheresjenny.com Mute: to stop someone from hearing your voice over a telephone especially by using a mute button Call Transfer: to move a call from one person to another.

4. On the phone – Ordering A Pizza © 2011 wheresjenny.com Vocabulary

5. On the phone – Ordering A Pizza © 2011 wheresjenny.com Ordering a Pizza Hostess: Pizza Paradise. How can I help you? Customer: Hi. I'd like to order a pizza please. Hostess: Okay. I'll have to transfer your call to our take-out department. One moment please. Recorded Message: Thank you for calling Pizza Paradise. All of our operators are busy at the moment. Please hold for the next available person. Take-out Clerk: Thank you for waiting. James speaking. Is this for take-out or delivery? Customer: Delivery please. Take-out Clerk: Can I have your name and address please? Customer: My name is…

6. On the phone – Ordering A Pizza © 2011 wheresjenny.com Take-out Clerk: Sorry, it's really busy in here. Could you speak a little please? Customer: Oh, sure. This is Angie Smith. My address is number two Front Street. Take-out Clerk: Is that an apartment or a house? Customer: It's an apartment. Number seventeen. Take-out Clerk: Okay. And what would you like to order today? Customer: I’d like a large pepperoni pizza with mushrooms, olives and extra cheese. Take-out Clerk: I'm sorry, my English isn't very strong. Could you slow down a little please? Customer: No problem. That's a large pizza.

7. On the phone – Ordering A Pizza © 2011 wheresjenny.com Take-out Clerk: Large pizza. Okay. Customer: And I'd like it with pepperoni and mushrooms. Take-out Clerk: Pepperoni and mushrooms. Is there anything else? Customer: Yes, olives and extra cheese please. Take-out Clerk: Okay. I've got it all down. Customer: Great. And how long will that be? Take-out Clerk: It will be about thirty minutes, Miss Smith. Customer: And how much will it cost? Take-out Clerk: € 15.90 Customer: Okay. Thank you. Take-out Clerk: Okay. Thanks for calling. Bye

8. On the phone – Ordering A Pizza © 2011 wheresjenny.com Pizza Hut: Pizza Hut. How can I help you? Customer: ………………………(1) Pizza Hut: OK. I am transferring your call to home delivery department. Wait for a moment please. Home DD: Welcome sir! What would you like to order? Customer: Two standard size veg. pizzas. Home DD: …………………….(2) Customer: Nothing else. Home DD: Can I have your name and address please? Customer: …………………(3) Home DD: And phone no.? Customer: It is ……………(4) Home DD: Can you tell me about any landmark that can help our boy to locate your house easily? Customer: My house is near the community center. ………………………..(5) Home DD: About 20 minutes sir. Customer: How much have I to pay to your delivery boy? Home DD: Only ……..(6) sir.

9. On the phone – Ordering A Pizza © 2011 wheresjenny.com Your turn! Follow the below clues and let’s have a conversation where in you order: [Suivez les indices ci-dessous et nous allons avoir une conversation où dans votre commande:] a medium size cheese pizza with only mushrooms and tomatoes Address: 31,Hoppers street Ask the cost for the pizza