2. Next Generation Communications for the University of Florida Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP) Prepared By COMPUTING & NETWORK SERVICES (CNS) Page Down to Advance Slide

3. What is VoIP? Voice over Internet Protocol (VoIP): carry voice calls over an IP network the digitization and “packetization” of the voice streams Convergence of Data and Voice Networks Use the data network for voice / communication services Open Standards / Protocols

4. Convergence is here

5. IP vs. Circuit Switched Open/Standard Protocols Legacy TelephonyNextGen Telephony Embedded Circuit Switching Embedded Call Control Embedded Application PBX or CO Switch Closed, Proprietary, Inflexible, Centralized Proprietary Telephones Open/Standard Telephones Outboard Application Outboard Application Open Call Processing Layer Open/Standard Protocols Open Service Application Layer Standards-Based Packet Infrastructure Layer Voice Service is now an application on the network

6. VoIP Building Blocks Applications Call Processing Infrastructure Clients IP SoftPhone PSTN Gateways Analog Phone Support DSP Farms Directory Call Manager Cisco Unity VM & UM Intelligent Contact Manager ICM PSTN IP Network Applications Call Processing Infrastructure Clients Collaboration Personal Assistant Personal Assistant IP IVR & IP ICD IP Phone Productivity Services

7. Why VoIP Services? Obtain the Benefits of Convergence Maximize UF’s Network Investment Take Advantage of Emerging Services Video Telephony Enhanced Conferencing Unified Messaging Savings, Savings, Savings: Lower operating costs Lower rates to departments

8. Benefits of Convergence With convergence you maximize the total cost of network ownership: Fully leverage existing network infrastructure –Eliminate separate networks for voice and data –One “line” to the desktop Simplify and reduce costs of ongoing network administration –Improve staff efficiency (More with same or less) –More services on same network

9. Benefits of Convergence With convergence you maximize the total cost of network ownership: Simplify and reduce application integration costs –Billing –E-911 –Video Telephony Services –Conferencing / Calendaring –Call / Contact Centers –Unified Messaging Enhanced customer service –Improved service level commitments –Quick response for moves, adds & changes

10. Background Existing voice service consists of –BellSouth Centrex (6,530 users) –Key Systems & PBX’s InterTel (23 Systems) Nortel Networks NorStar (118 Systems) Nortel Networks Option 61/81 (5 PBXs) Siemens (3 PBXs) Other Approximately +15,000 users on campus “phone system” (Faculty & Staff Only)

11. Background

12. Phase 1 / Existing Deployment Campus: 250 Phones HSC: 1,200 Phones Rinker Hall Gerson Hall Stuzin Hall Telecom / CNS Orthopedics HPNP

13. Phase 2 / Campus E-911 Service 4,500 Phones

14. Phase 3 / Add CallManager & Unity Voice Mail Redundancy 6,500 Phones

15. Phase 4 / Campus Build-Out +10,000 Phones Scales to serve Campus

16. VoIP Phone: 7940G  Medium telephone traffic  Two lines: mix directory numbers or speed dial, call wait  Display area: pixel display with dynamic feature access using “soft keys”  Info key for “on-line” help with features  Services key for XML-based information  24 user-selectable ringers  Full-duplex hands-free  Built-in headset connection  10/100BaseT, two-port Cisco Ethernet switch  Inline power-compatible

17. VoIP Phone: 7960G Professional, manager High or busy telephone traffic Six lines—mix directory numbers or speed dial, call waiting Display area: pixel display with dynamic feature access using “soft keys” Info key for “on-line” help with features Services key for XML-based information 24 user-selectable Ringers Full-duplex hands-free speaker Built-in headset connection 10/100BaseT, two-port Cisco Ethernet switch Inline power-compatible

18.  IP-based full-duplex hands-free conference station  Small to medium-sized conference rooms or offices  Standard Features - Call hold - Call transfer - Call release - Mute - Conference (ad-hoc and meet-me) - Call park - Pick up VoIP Conference Phone 7935

19. VoIP Wireless Phone 7920 Multi-line appearance (six extensions/speed dials) Calling name and number display Call waiting Call forward Call transfer Three-way calling (conference) Pre-dialing before sending Redial Call hold / resume Call mute Call park Call pick-up / group pick-up "You Have Voice Mail" message on display

20. VoIP Phone 7914 Expansion Module Fourteen button add-on module for Cisco IP Phone 7960 Each of the 14 illuminated buttons are programmable as a line appearance (DN). Each button not programmed as a DN key may be programmed as a speed dial button A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons Large LCD display for directory numbers and speed dial names

21. VoIP Attendant Console An application that allows the attendant to quickly accept and dispatch calls Larger / High Volume Users

22. Emerging Applications Video Telephony –video telephone calls are just like regular phone calls –call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone –Approx. 18 months

23. Emerging Applications Softphone –a software-based application that delivers enhanced telephony support through personal computers –features the latest technology and advancements available with VoIP today –application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network –UF currently testing

24. VoIP Savings: Lower Operating Costs: Reduce UF’s BellSouth Line Costs Moves, Adds & Changes: Faster response Departments can make changes on their own No BellSouth Charges Admin Overhead: Lower admin labor costs due to one campus system to support vs. the +5 types of current systems Lower inventory costs Training costs will be lower Lower rates to Campus Departments

25. Summary Convergence –Maximizes UF investment in network Cost Savings –Lower operating costs New Services –Positions UF to take advantage of new applications on an enterprise wide basis