1. WELCOME EuroFM meets Turkey Istanbul 2012 GLOBAL FACILITY MANAGEMENT EUROFM From China to the USA /Canada to….. Istanbul Turkey 2012

2. Doing business in Holland, in Europe, in Turkey: is doing business with the world EuroFM meets Turkey Istanbul 2012

3. YES, FM IS A PROFESSION [SUSTAINABLE FACILITY LEADERSHIP: PEOPLE FIRST!] Ron van der Weerd LL.M Msc ( Dr. Ab Reitsma CFM, CFMJ ) Hanze University of Applied Sciences Groningen The Netherlands EuroFM meets Turkey Istanbul 2012

4. FM education in the Netherlands Ron van der Weerd LL.M Msc Dean School of Facility Management Chair LOOFD (Dutch Association Facility Management Education) Chair European Facility Management Network (EURO FM) Member FMN, IFMA, EuroFM, IFMEC, FMEX School of Facility Management Hanze University of Applied Sciences Groningen The Netherlands -1000 students, 70 staff in research and eduction on FM -One of nine programs in the Netherlands; the largest -Total 5000-6000 students in the Netherlands; 500-700 in US/Canada www.hanzegroningen.euwww.hanzegroningen.eu share your talent. move the world. EuroFM meets Turkey Istanbul 2012

5. FACILITY MANAGEMENT EuroFM meets Turkey Istanbul 2012 Technology People Place Process Facilitating the company in order to achieve its objectives Everything that has to be organized to make the core buisiness or the primary process possible

6. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession E:\VTS_02_1.mpg FM is every where, Do you see it?

7. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession?

8. EuroFM meets Turkey Istanbul 2012

9. IFMA DefinitionEuroFM Definition New basic model “A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.” “Integration of processes within an organization to maintain and develop the agreed services which support the effectiveness of its primary activities.” - EN15221-1

10. EuroFM meets Turkey Istanbul 2012 Added Value 5 P FM model Is FM a Job or a Profession Mission “Facility management creates and adds value to organizations by facilitating, in a hospitable and flexible manner, the work activities and accommodation of individuals and groups in the areas of services and property management.” Vision “User-oriented, transparent provision of the optimum functioning of the property and the associated services with a special attention to social sustainability, wherein increasing client experience is of leading importance, resulting in the creation of value.”

11. Is FM a Job or a Profession?

12. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession?

13. EuroFM meets Turkey Istanbul 2012 Added Value 5 P FM model Is FM a job or a Profession GLOBALIZATION

14. EuroFM meets Turkey Istanbul 2012 II. All For And Through People Is FM a Job or a Profession?

15. EuroFM meets Turkey Istanbul 2012 All For And Through People Is FM a Job or a Profession Manage / lead Inspire / coach Consult / meet Project management Plan / organize Negotiate Budgeting Working for and with PEOPLE

16. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? FM is a BBA/MBA degree program for management positions in FM industry: Combination of Business Management expertise & FM specific (industry) knowledge

17. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? Business Administration competencies (6) o Developing a vision of changes and trends in the external environment o Analyzing policy issues, translating them into policy objectives and alternatives and decision-making o Applying HRM in the organization’s strategy o Setting up, controlling and improving business and organizational processes o Analyzing financial and legal aspects, internal processes and the business or organizational environment in order to improve coordination and interaction o Developing, implementing and evaluating a change process Generic higher education competencies (2) o Social and communication skills (interpersonal and organizational) o Self-managing skills (intrapersonal and professional) Facility management competency (1) o Creating added value for people and organizations in the areas of property management and services

18. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession?

19. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? FM = Building bridges

20. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession?

21. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? Business Administration competencies (6) o Developing a vision of changes and trends in the external environment o Analyzing policy issues, translating them into policy objectives and alternatives and decision-making o Applying HRM in the organization’s strategy o Setting up, controlling and improving business and organizational processes o Analyzing financial and legal aspects, internal processes and the business or organizational environment in order to improve coordination and interaction o Developing, implementing and evaluating a change process Generic higher education competencies (2) o Social and communication skills (interpersonal and organizational) o Self-managing skills (intrapersonal and professional) Facility management competency (1) o Creating added value for people and organizations in the areas of property management and services

22. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? III. Sustainable Facility Leadership The Whole Person Paradigm (Covey, 2004) self-awareness feeling, heart, passion vision, head, brains, plan discipline, body, action mission, personal leadership

23. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? FM Leadership Taking people serious! Balanced approach of Leadership 4 Dimensional Leadership: embraces 4 needs of people: Employees Customers Suppliers

24. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? FM Leadership Differences with management (e.g. McGregor, 1970; Kotter, 1996) Management: IQ, WHAT & HOW: DISTRUST Leadership: balance, EQ, SQ & WHY: TRUST Leadership starts from within (Covey, 2004) Find your voice Inspire others to find their voice Again: It is all about people

25. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? Education on FM Leadership

26. EuroFM meets Turkey Istanbul 2012 Is FM a Job or a Profession? FM = All For And Through People Personal Leadership is the basis for creating the new modern generation of FM managers … Into … FM Leaders Which makes FM a true Profession

27. EuroFM meets Turkey Istanbul 2012 FM is a great Profession! For attending this presentation ? QUESTIONS ? Thank You!

28. EuroFM meets Turkey Istanbul 2012 See you all soon in Zurich Switzerland EuroFM members Meeting 6 th - 8 th February 2013 University of Applied Sciences ZHAW