1. Copyright © CRKInteractive 2009. All rights reserved. 1 Developing Your Agents Your Facilitator: Chapter 3

2. Copyright © CRKInteractive 2009. All rights reserved. 2 The key to developing people is to catch them doing something right. - Ken Blanchard and Spencer Johnson The One Minute Manager

3. Copyright © CRKInteractive 2009. All rights reserved. 3  Self-Reliant Level  Independent Level  Intermediate Level  Dependent Level Four Development Levels

4. Copyright © CRKInteractive 2009. All rights reserved. 4  Delegating  Removing Interference  Supporting  Coaching  Directing Leadership / Management Style

5. Copyright © CRKInteractive 2009. All rights reserved. 5 (LOW) DIRECTIVE BEHAVIOR (HIGH) SUPPORTIVEBEHAVIORSUPPORTIVEBEHAVIOR (HIGH ) INDEPENDENT INTERMEDIATE DEPENDENTSELF-RELIANT High Competence Moderate Competence Variable Commitment Support, Remove Direct, Remove Interference & Interference, Coach Support & Coach High Competence Low Competence, High Commitment Delegate, Empower, Direct, Coach, Remove Interference Remove Interference, and Coach. and Support. Fully Developed Starting Development The Development Grid