1. SCCP Excellence

2. TOP-10 Quality Blueprint for Excellence SCCP Excellence Key performance indicators Pillar Goals MUSC Excellence LDI

3. The Path for SCCP Excellence VisionTOP 10 Quality The vision and ambition to become one of the best colleges of pharmacy in the US Definition: Achievement of target goals that we believe represent the quality achieved at top colleges of pharmacy

4. Most Important Measures of Quality 1.Student satisfaction 2.Faculty satisfaction 3.Number of peer-reviewed journal pubs 4.Dollars of NIH funding 5.Numbers of students going into residencies, fellowship, graduate programs 6.Private giving

5. The Path for SCCP Excellence VisionTOP 10 Quality GoalsPillar Goals

6. The Path for SCCP Excellence VisionTOP 10 Quality GoalsPillar Goals PlanningBlueprint for Excellence

7. The Path for SCCP Excellence VisionTOP 10 Quality GoalsPillar Goals PlanningBlueprint for Excellence MetricsKPI’s / surveys

8. Key Performance Indicators 19 other KEY INDICATORS that are tracked and trended to keep our focus

9. Key Performance Indicators Number of Faculty members serving as leaders in state / national organizations Number of Board Certified faculty Number (%) of Faculty members who are underrepresented minorities Average score on student course assessments (1 to 5 scale) Total amount of grant funds received (all sources) Federal grant funds received Grant dollars per research faculty FTE Number of College-affiliated residency positions Number of postdoctoral trainees (research) Percent of alumni who participate in alumni society Alumni survey score

10. The Path for SCCP Excellence VisionTOP 10 Quality GoalsPillar Goals PlanningBlueprint for Excellence MetricsKPI’s / surveys BenchmarkingInternal External

11. Top Performance Measures Measure 2010 Goal20092008 Graduating student satisfaction90%91.7%92.4% Faculty satisfaction75%73%63% Number of peer-reviewed journal pubs tbd 87 NIH funding ranking202519 Number (%) of grads in residencies, grad school etc 20%15.1%18% Private funds received$3.5 mil$589,000$1,192,000

12. The Path for SCCP Excellence VisionTOP 10 Quality GoalsPillar Goals PlanningBlueprint for Excellence MetricsKPI’s / surveys BenchmarkingInternal External Changing Leadership training the CultureStaff training Actions and behaviors

13. SCCP Excellence Actions and Behaviors Goal setting Measurement of outcomes Leadership development Recognition of excellence Accountability Managing up Rounding Culture of service - AIDET

14. SCCP Alignment Pillar Goals Strategic Plan Performance Measures Individual Assessment

15. Leader Roles All administrative meetings structured around: People, Service, Quality, Growth, Finance Discussion of each chapter in Results That Last Leadership retreat each year Modeling behaviors

16. Accountability Example of text from actual annual review of a department administrator: “... the SCCP Key Performance indicators that will be important to parts of your performance review are: –Faculty satisfaction (increased from 63% in 2008 to 73% in 2009) –Student satisfaction (increased from 91% to 92%) –Number of peer reviewed publications (29 for calendar 2008) For your submitted performance goals) I recommend that you add: –Number (%) of graduates going into residencies, fellowships, or grad school. This declined this year to 14% form 18% the prior two years. Other important indicators noted in last years review were: –Faculty attrition rate –Number of nationally awarded faculty –Extramural grant support”

17. Student-Focused AIDET “let’s get started…” vs. The opportunity to inform about our talent

18. Communications (can we drop a photo of newsletter here)

19. And what is it if not about… RESULTS

20. OVERALL RESULTS – FACULTY SATISFACTION

21. “Criteria for my performance assessment are consistent with my responsibilities”

23. Recognition students Faculty & Staff alumni

24. Yet to do Include KPI’s in individual faculty and staff annual assessment Bring students into SCCP Excellence Thorough external benchmarking New faculty and staff training