2. Judith Midgley, Associate: Pilotlight SDS Kate Dowling, Associate: Service Designer Pilotlight SDS Pilotlight team: Pilotlight Champions Event2

3. Pilotlight Project Overview Aim To deliver four pathways to SDS in the form of service blueprints. These pathways will demonstrate how to tailor provision to seldom heard groups, providing more personalised and appropriate services and increasing the marketplace and specialisation of support providers. 3Pilotlight Champions Event

4. Pilotlight Project Overview Intended Outcomes Increased capacity of support providers to deliver a greater variety of self- directed support and services Attitudes identified that hinder access to self-directed support and encourage organisations to overcome these barriers Leading thinking on designing better services Collaboratively designed and produced services and support 4Pilotlight Champions Event

5. Pilotlight themes 1.access to self-directed support for people with mental health problems, and 2.risk and capacity focusing on the interface between adult protection and self-directed support. 5Pilotlight Champions Event

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7. 7 Focusing on people who use the services Pilotlight Champions Event

8. 8 Mapping the service collaboratively Pilotlight Champions Event

9. Creating a Service Blueprint A service blueprint is a comprehensive operational document that details a service from a service user and organisation’s perspective Shows how the different components link together Purpose: to enable an organisation to implement and maintain a service Can be used by multiple organisations in different locations First developed as an idea about 20 years ago 9Pilotlight Champions Event

10. What does a service blueprint include? Services through the eyes of‘people who use the service’ Services as ‘processes’ Often describes parallel activities in the following areas : – people who use the service actions, – onstage/visible contact service provider actions, – backstage/invisible contact service provider actions, – support processes, – physical evidence –emotional responses. 10Pilotlight Champions Event

11. Service Blueprint Example 11Pilotlight Champions Event

12. Example blueprint / user journey 12

13. What do we mean by Blueprinting in the context of Pilotlight? Co-designing pathways to SDS in uncharted areas Creating materials and resources for use by organisations in implementing the pathways, principles and approaches Pilotlight is an exploratory programme of work focusing primarily on the collaborative designing of pathways to SDS with people using the service, provider organisations and funders Each service blueprint will aim to consider a particular group of people using the service, their outcomes and a theme. 13Pilotlight Champions Event

14. Pilotlight timings 14Pilotlight Champions Event

15. Pilotlight so far… Met with local authorities expressing an interest Expert Group –advised on project plan and selected themes Recruited 25 support providers to participate in Network. –advised on barriers, experiences of implementation, research frameworks and current journey Website and branding 15Pilotlight Champions Event

16. Pilotlight site 16 Pilotlight Champions Event

17. Any Questions? 17Pilotlight Champions Event