1. 26 June 2003Aarno Airaksinen DEVELOPING A SURVEY TOOL ON IMPACTS OF ICT USAGE IN ENTERPRISES NESIS WORK PACKAGE 5.4 AARNO.AIRAKSINEN@STAT.FI NESIS workshop on productivity and competitiveness in the new information economy, Rome 26 - 27 June 2003

2. 26 June 2003 2 Aarno Airaksinen NESIS wp 5.4 “Impacts of ICT usage on business organisation and business processes” “Objective to test and develop indicators on the impacts of ICT usage in enterprises in terms of networking, outsourcing, organisation” DRAFT QUESTIONNAIRE WORKSHOP, OTHER COMMENTS MODIFICATION, AMENDMENTS QUESTIONNAIRE PILOT STUDY (BUSINESS INTERVIEWS) REPORT

3. 26 June 2003 3 Aarno Airaksinen International co-operation in ICT survey 1998 Nordic project on statistics on use of ICT in enterprises was started. 1999 Pilot surveys by Statistics Finland and Statistics Denmark 2000 First surveys made in Nordic countries. 2001 Survey co-ordinated by Eurostat was made in 13 member states. 2001 OECD made a recommendation on model questionnaire. 2002 second survey co-ordinated by Eurostat. All states. 2003 third survey co-ordinated by Eurostat. Legal act under preparation

4. 26 June 2003 4 Aarno Airaksinen Main issues in model questionnaires Modules for adaptability Filtering Easy to answer

5. 26 June 2003 5 Aarno Airaksinen OECD model questionnaire FIVE MODULES: General information about ICT systems e.g. computer, Internet, intranet, extranet, EDI Use of Internet, e.g: Use of Internet services (enterprise as customer) Homepages (enterprise as provider of Internet services) Type of connection Electronic commerce / Internet e.g. Purchases, sales, sales by customer and by country, motives Electronic commerce / EDI Barriers on the use of Internet and ICT in general

6. 26 June 2003 6 Aarno Airaksinen Eurostat ICT questionnaire 2003 SIX MODULES: General information about ICT systems e.g. computers, intranet, extranet, LAN Use of Internet, e.g: Use of Internet services (enterprise as customer) Homepages (enterprise as provider of Internet services) Type of connection Security Electronic commerce / Internet Purchases, sales, sales by customer and by country, motivations Electronic commerce / EDI Confidence building practices for Internet-commerce Problems / barriers in Internet sales

7. 26 June 2003 7 Aarno Airaksinen ICT impacts, motivation Lot of work on ICT impacts (effects) on productivity ICT has productivity effects Effects are stronger when accompanied by organisational change Linking of data Comparisons between countries, with the results in other studies Research interest

8. 26 June 2003 8 Aarno Airaksinen Development of the survey interest Interest from readiness towards intensity and impacts New readiness indicators

9. 26 June 2003 9 Aarno Airaksinen Use of ICT in Nordic enterprises in 2001. Proportion of enterprises with at least 10 employees. Source: Nordic Information Society Statistics 2002.

10. 26 June 2003 10 Aarno Airaksinen Internet penetration in enterprises employing at least 10 employees in 1999 - 2002. Source: Nordic Information Society Statistics 2002.

11. 26 June 2003 11 Aarno Airaksinen Proportion of enterprises employing at least 10 employees having homepages in 1999 - 2002. Source: Nordic Information Society Statistics 2002.

12. 26 June 2003 12 Aarno Airaksinen Proportion of enterprises with homepages by size in 2001. Source: Nordic Information Society Statistics 2002.

13. 26 June 2003 13 Aarno Airaksinen Use of Internet in 2001. Proportion of enterprises with at least 10 employees having Internet access Source: Nordic Information Society Statistics 2002.

14. 26 June 2003 14 Aarno Airaksinen Use of homepages in enterprises with at least 10 employees in 2001. Proportion of enterprises having a homepage Source: Nordic Information Society Statistics 2002.

15. 26 June 2003 15 Aarno Airaksinen Internet sales in 2001. Proportion of enterprises with at least 10 employees getting at least 1, 2, 5, 10 or 25 per cent on their turnover from Internet sales. Source: Nordic Information Society Statistics 2002.

16. 26 June 2003 16 Aarno Airaksinen Goal To help develop an impact module in the context of the existing ICT surveys

17. 26 June 2003 17 Aarno Airaksinen Limitations to the impact module

18. 26 June 2003 18 Aarno Airaksinen A vision of the future impact module A) HAS ICT HAD ANY IMPACT ON BUSINESS PROCESSES? YESNO go to B module on business processes B) HAS ICT HAD ANY IMPACT ON ORGANISATION? YESNO go to C module on organisation C) HAS ICT HAD ANY IMPACT ON NETWORKING? YESNO go to D module on networking D) HAS ICT HAD ANY IMPACT ON OUTSOURCING? YESNO go to NEXT module on outsourcing

19. 26 June 2003 19 Aarno Airaksinen Important aspects in modules Filter question : clear yes/no result The width or extent of impact The change in impact

20. 26 June 2003 20 Aarno Airaksinen E-business impacts (perceived benefits)

21. 26 June 2003 21 Aarno Airaksinen Organisation and management structures 1

22. 26 June 2003 22 Aarno Airaksinen Organisation and management structures 2

23. 26 June 2003 23 Aarno Airaksinen Networking

24. 26 June 2003 24 Aarno Airaksinen Outsourcing 1

25. 26 June 2003 25 Aarno Airaksinen Outsourcing 2

26. 26 June 2003 26 Aarno Airaksinen Outsourcing 3