2.  Riol (p. 116, 5 th paragraph): “Learning the nuances in speech that ….”

3.  Talking about what’s wrong is difficult for people in high-context cultures, such as China and Japan.  High priority on keeping harmony.  Avoid losing face.  Often communicate about problems in a subtle, indirect fashion; may not bring up actual incidents.

4.  Talking about what’s wrong is relatively easy and straightforward in low-context cultures, such as U.S..  May just spit it out; with a buffer in formal writing.  Often demand a clear apology, like “I am sorry.”

5.  In low-context cultures, like U.S., if one wants to say no, he/she may explain why first. Then the answer of no is delivered.

6.  Asian people say a lot of “yes.”  In high-context cultures, people say “yes” when they simply mean “yes, I’m listening ( but may not agree).”  It is more difficult for Asian people to say “no.” Two possible reasons: (1) do not want to lose face, (2) harmony.

7.  Riol (p. 117, 2 nd paragraph): “Countries that follow monochronic time perform only one major activity at a time …”

8.  People of the U.S. need more space than Greeks, Latin Americans, or Arabs.  Chinese and Japanese stand farther away than do U.S. people.  When conversing, U.S. people prefer the face- to-face arrangement of chairs.  When conversing, Chinese prefer the side- by-side arrangement of chairs.

9.  Eye contact is favored in the U.S., Canada, U.K., East Europe; a sign of respect and attentiveness.  Eye contact is often avoided in China, Japan, Indonesia, Latin America; a sign of respect.

10.  Table 6-2, P. 123.  Age, gender, and rank also play a role in determining whether touch is appropriate.  When used appropriately, touch can create feelings of warmth and trust.

11.  Chinese do not often express emotion on their faces.  American smile a lot.  Asians often smile when they are embarrassed (e.g., poor performance).

12.  Riol (p. 131, 3 rd paragraph): “Punctuality is important …”