1. March 2011 © CommSOFT 2011 | Language Assistant Language Assistant  What is Language Assistant?  How does it work?  How is it deployed?  What are the benefits? Click to Continue…

2. March 2011 © 2011 Language Assistant 2  What is Language Assistant?  LA delivers your content in multiple languages | E.g. forms, info, processes  “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time  LA works in any languages that you choose  LA works face-to-face or by telephone  LA contains useful phrases off-the-shelf (expand as required)  LA can follow sophisticated business processes automatically  LA can identify languages where required All more efficiently and much less expensively than interpreters  Language Assistant (LA) is software that facilitates conversations between people who do not speak the same language as well as automating your processes whether for English or non-English speakers

3. March 2011 © 2011 Language Assistant 3  Agent/ Operator  Client YOUR CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes RESPONSES Answers, & Information English French …Italian …Polish …Urdu …Chinese …Spanish …  How does LA work? (Touch-Screen) Free-standing Desk-mounted Wall-mounted Bracket-mounted (“Swing-Arm”) Kiosk Processes For Police-Station Front-Desk Custody Suite Events Vehicle Impound Advice Directions Any Other Processes You Define

4. March 2011 © 2011 Language Assistant 4 Ad-hoc Conversations Scripted Conversations Simple Phrases (Many build-in) e.g. o “Please wait here a moment” o “I am sorry that this is taking so long” o “I will be with you in a few minutes” Sets of Phrases (Named; all about the same thing) e.g. o Facilities o “I will show you where the toilets are” o “The emergency exit is here” o “I will get us another chair” o “It is in the office next door” Automated Processes (“How can I help?”, Information, Report a Crime, Directions etc.) o Police Station Front-Desk; Custody Suite; Vehicles etc. o End-to-End Process | Sections | Pauses | Personalised o Which language do they speak? o What do they want? o Provide what is needed automatically o Handle ad-hoc needs as they arise  How does LA work?  Agent/ Operator  Client CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes RESPONSES Answers, & Information English French …Italian …Polish …Urdu …Chinese …Spanish

5. March 2011 © 2011 Language Assistant 5  Agent/Operator Screen  Client Screen  How does LA work? Votre propriété a-t-elle (choisissez tous ce qui s’appliquent)

6. March 2011 © 2011 Language Assistant 6  Agent/Operator Screen  Languages – selection and identification. Automatic ID or manual selection.  How Language Assistant is being used – phone, F2F, Training etc.  Choosing phrases to say and processes to follow.  How does LA work?

7. March 2011 © 2011 Language Assistant 7  All conversations recorded in logs  Logs can be ‘tagged’ with client identifiers (reference number, name etc.) for future location  Tags can be used to record agent/operator comments on the conversation  How does LA work?

8. March 2011 © 2011 Language Assistant 8  LA can be configured in a ‘utility’ mode – a specific first process can be chosen to run as soon as LA starts making operation very simple for your staff.  How does LA work?

9. March 2011 © 2011 Language Assistant 9  Agent/ Operator  Client English French …Italian …Polish …Urdu …Chinese …Spanish … Person-to-Person  How does LA work? YOUR CONTENT Statements, Yes/No, Multi-choice, Multi-selection and processes RESPONSES Answers, & Information (Touch-Screen) Free-standing Desk-mounted Wall-mounted Bracket-mounted (“Swing-Arm”) Kiosk Processes For Police-Station Front-Desk Custody Suite Events Vehicle Impound Advice Directions Any Other Processes You Define

10. March 2011 © 2011 Language Assistant 10  How is LA deployed? Decide on Content Translate Content Deliver Content to LA Users Create LA Content Content co-ordinator Business impact New phrases Your automated processes Translate ONCE End-user delivery Training

11. March 2011 © 2011 Language Assistant 11  What are the benefits?  Cost | 80-90% overall cost reduction possible compared with interpreters  “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time  Conversations consume less staff time | Typically c.50%+ time-reduction  Efficiency | LA is always immediately available | No calling/waiting for interpreters  Fast | Staff see customers’ responses immediately, in English  Flexible | You control your content and can modify quickly  Automation | Processes are automated – less staff interaction  Interactive | easy user interface – easy to deploy; minimal training  Process | Standardised | Captures best-practice | Personalised | Aligned to requirements  Customer Focus | Engage and interact quickly in client’s language | Deliver many services fully automatically  Four main benefit areas:  Cost  Efficiency  Process  Customer Focus

12. March 2011 © 2011 Language Assistant 12  Summary  Language Assistant (LA) facilitates conversations between people who do not speak the same language and automates processes whether for English or non-English speakers  “Translate-once-use-repeatedly” model | Don’t ‘translate’ every time  Benefits | Cost (80-90%), efficiency, process and customer focus benefits  Easy to use; Easy to deploy; Minimal training (“Simple/Utility Mode”)  Instantly available | No translator set-up time  For further information or to request a demonstration please:  Email: info@com-sof.com or call: +44 7785 293 486