1. Mortgage Servicing Rules

2. Why do we have Mortgage Servicing Rules?

4. Mortgage Servicing Final Rule - New Requirements

5. Periodic Statements

6. Periodic Statements Content

7. Periodic Statements Coupon Book Exemption

8. ARM Disclosure Requirements

10. Prompt Crediting and Payoff Statements

12. Error Resolution and Information Requests

13. Force Placed Insurance

16. General Servicing Policies, Procedures and Requirements

18. Early Intervention with Delinquent Consumers

20. Continuity of Contact with Delinquent Consumers

22. Loss Mitigation Procedures

26. Questions?