2. Objectives COGNITIVE OBJECTIVE: TOOTLIFEST comprehend the counseling process and how it relates to unit morale and welfare; comprehend the positive approaches to confrontation; and lastly to comprehend the mediation process and how it relates to the role of the First Sergeant. COGNITIVE SAMPLES OF BEHAVIOR: Explain the goal of counseling. Distinguish the core principles of communication. Distinguish between appropriate and inappropriate uses of counseling techniques. Explain what authorities a First Sergeant has while confronting. Explain the goal of mediation. Explain the mediation process.

3. Overview Goal of Counseling and Approaches Counseling Techniques Listening Our Role Defined Authorities Diagnosing the Environment Attributes of Positive Confrontation Goal of Mediation Mediation Process Mediation Closure

4. MP 1: GOAL OF COUNSELING Counseling helps people use good judgment, assume responsibility, and face and solve problems. Counselors assist subordinates in developing skills, attitudes, and behaviors that are consistent with maintaining the Air Force's readiness. AFI 36-2907

5. MP 1: COUNSELING APPROACHES Cognitive Thinking Behavioral Reinforcement Affective Feeling Where the First Sergeant needs to be MOST of the time

6. MP 2: LISTENING Understand the process Hearing vs. Listening Biases

7. MP 3: COUNSELING TECHNIQUES Preparing for the session: Gather Background Material PIF Supervisor Other Places? Privacy Seating Distractions

8. Beginning the session: Rapport Warm welcome Put at ease – “break the ice” Door opened or closed?? MP 3: COUNSELING TECHNIQUES

9. Conducting the session: Attending behavior Questioning techniques Responding Referrals MP 3: COUNSELING TECHNIQUES

10. Closure Summarize No New Information Schedule Follow-Up MP 3: COUNSELING TECHNIQUES

11. Follow-up Scheduled appt/can be out-and-about… Does the counselee “feel” helped? Further referral MP 3: COUNSELING TECHNIQUES

12. MP 4: OUR ROLE DEFINED AFI 36-2618 para 4.1.5 states ALL NCOs will: Epitomize excellence and lead by example through exhibiting professional behavior, military bearing, respect for authority, and the highest standards of dress and appearance. Instill professional behaviors in subordinates. Correct those who violate standards.

13. AFI 36-2618 Senior NCOs: Be an active, visible leader. Deliberately develop junior enlisted Airmen, NCOs, and fellow SNCOs into better followers, leaders, and supervisors. MP 4: OUR ROLE DEFINED

14. Air Force Leader’s Power and Influence: Position power Legitimate Personal power MP 5: AUTHORITIES

15. Article 7 and RCM 302 empowers NCO’s to apprehend Article 91 protects NCOs from insubordinate conduct. Commander’s delegated authorities MP 5: AUTHORITIES

16. An Airman’s Duties Include: Oath of enlistment ART. 92 “Failure to obey” defines Dereliction of Duty ART. 91 C(4) para 14c(2) “…an order is disobeyed at the peril of the subordinate.”

17. MP 6: DIAGNOSING THE SITUATION Based upon situation Unable/able vs. Willing/Unwilling Leadership styles: Supportive Directive Combine with counseling techniques

18. MP 7: ATTRIBUTES Some positive attributes of confrontation: Acquire and maintain a high level of skill and knowledge Establish and maintain sound positioning Be able to remain calm when the going gets rough Share directly with the individual Be a good listener Take the risk of hearing unpleasant things from them Discuss alternatives

19. MP 8: Goal of Mediation Webster New Collegiate Dictionary defines mediation as an intervention between conflicting parties to promote reconciliation, settlement or compromise

20. MP 9: Mediation process  Opening statement by mediator  Opening statements by parties  Joint discussion  Conducting the session--note non-verbal behaviors

21. MP 10: Mediation closure Two types of Closure: Agreement Non-Agreement Regardless of the outcome—follow-up!!

23. Summary Goal of Counseling and Approaches Counseling Techniques Listening Our Role Defined Authorities Diagnosing the Environment Attributes of Positive Confrontation Goal of Mediation Mediation Process Mediation Closure