Presentation is loading. Please wait.

Presentation is loading. Please wait.

Student E-Mail Governance Outsourcing Pilot Outsourcing Pilot Plan.

Published byAlfred Langworthy Modified over 10 years ago

Similar presentations

Presentation on theme: "Student E-Mail Governance Outsourcing Pilot Outsourcing Pilot Plan."— Presentation transcript:

1 Student E-Mail Governance Outsourcing Pilot Outsourcing Pilot Plan

2 Student E-Mail Governance Outsourcing Pilot - What? Why? What’s a pilot?

3 Student E-Mail Governance Outsourcing Pilot - What? Why? What’s a pilot? - a mock-up of our proposed future production environment, scaled down to allow for evaluation

4 Student E-Mail Governance Outsourcing Pilot - What? Why? What’s a pilot? - a mock-up of our proposed future production environment, scaled down to allow for evaluation Why bother?

5 Student E-Mail Governance Outsourcing Pilot - What? Why? What’s a pilot? - a mock-up of our proposed future production environment, scaled down to allow for evaluation Why bother? - we’ve never run an outsourced e-mail service – before rolling it out to 20,000 students we need to learn how it’ll work for a much smaller group

6 Student E-Mail Governance Outsourcing Pilot - What? Why? What’s a pilot? - a mock-up of our proposed future production environment, scaled down to allow for evaluation Why bother? - we’ve never run an outsourced e-mail service – before rolling it out to 20,000 students we need to learn how it’ll work for a much smaller group - does it meet our functional requirements? - are the operating costs within our budget? - are there specific support issues we can address up-front? (an ounce of prevention)

7 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?)

8 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only

9 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases

10 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases - students who forward to Yahoo, Gmail, Hotmail, UCSB Engineering / CS / Lifesci

11 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases - students who forward to Yahoo, Gmail, Hotmail, UCSB Engineering / CS / Lifesci - students who don’t forward

12 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases - students who forward to Yahoo, Gmail, Hotmail, UCSB Engineering / CS / Lifesci - students who don’t forward - students who primarily use WebAccess

13 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases - students who forward to Yahoo, Gmail, Hotmail, UCSB Engineering / CS / Lifesci - students who don’t forward - students who primarily use WebAccess - students who use primarily use Desktop & Mobile Clients

14 Student E-Mail Governance Outsourcing Pilot - Participant Selection Solicit volunteers by email invitation (100? 200?) - sophomores & juniors only Target broad customer use-cases - students who forward to Yahoo, Gmail, Hotmail, UCSB Engineering / CS / Lifesci - students who don’t forward - students who primarily use WebAccess - students who use primarily use Desktop & Mobile Clients - all SSC staff will be included for support purposes

15 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu

16 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu - e-mail addresses will have the form joegaucho@pilot.umail.ucsb.edujoegaucho@pilot.umail.ucsb.edu

17 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu - e-mail addresses will have the form joegaucho@pilot.umail.ucsb.edujoegaucho@pilot.umail.ucsb.edu - messages delivered to participants’ U-Mail addresses will be delivered to their existing account, taking into account any forwarding instructions

18 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu - e-mail addresses will have the form joegaucho@pilot.umail.ucsb.edujoegaucho@pilot.umail.ucsb.edu - messages delivered to participants’ U-Mail addresses will be delivered to their existing account, taking into account any forwarding instructions - an additional copy of each message will be delivered to their pilot account

19 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu - e-mail addresses will have the form joegaucho@pilot.umail.ucsb.edujoegaucho@pilot.umail.ucsb.edu - messages delivered to participants’ U-Mail addresses will be delivered to their existing account, taking into account any forwarding instructions - an additional copy of each message will be delivered to their pilot account - replies from their pilot account will have a “From:” address in the pilot domain (e.g. joegaucho@pilot.umail.ucsb.edu )joegaucho@pilot.umail.ucsb.edu

20 Student E-Mail Governance Outsourcing Pilot - Mail Delivery Participants will have accounts created for them in our test domain @pilot.umail.ucsb.edu - e-mail addresses will have the form joegaucho@pilot.umail.ucsb.edujoegaucho@pilot.umail.ucsb.edu - messages delivered to participants’ U-Mail addresses will be delivered to their existing account, taking into account any forwarding instructions - an additional copy of each message will be delivered to their pilot account - replies from their pilot account will have a “From:” address in the pilot domain (e.g. joegaucho@pilot.umail.ucsb.edu )joegaucho@pilot.umail.ucsb.edu - participants will be encouraged to use their pilot accounts in the same way they currently use U-Mail (e.g. if they forward, they should continue to forward)

21 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants?

22 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants? - our pilot website http://outsourcing-pilot.umail.ucsb.edu will provide all pertinent information on the pilot project, including project summary, new features, support details, FAQ, etc.http://outsourcing-pilot.umail.ucsb.edu

23 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants? - our pilot website http://outsourcing-pilot.umail.ucsb.edu will provide all pertinent information on the pilot project, including project summary, new features, support details, FAQ, etc.http://outsourcing-pilot.umail.ucsb.edu - stagger support – operations staff will initially handle all support directly (first two weeks?)

24 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants? - our pilot website http://outsourcing-pilot.umail.ucsb.edu will provide all pertinent information on the pilot project, including project summary, new features, support details, FAQ, etc.http://outsourcing-pilot.umail.ucsb.edu - stagger support – operations staff will initially handle all support directly (first two weeks?) - train SSC and transition tier-1 support

25 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants? - our pilot website http://outsourcing-pilot.umail.ucsb.edu will provide all pertinent information on the pilot project, including project summary, new features, support details, FAQ, etc.http://outsourcing-pilot.umail.ucsb.edu - stagger support – operations staff will initially handle all support directly (first two weeks?) - train SSC and transition tier-1 support - in the first month we will support only the web client

26 Student E-Mail Governance Outsourcing Pilot - Providing Support How do we support pilot participants? - our pilot website http://outsourcing-pilot.umail.ucsb.edu will provide all pertinent information on the pilot project, including project summary, new features, support details, FAQ, etc.http://outsourcing-pilot.umail.ucsb.edu - stagger support – operations staff will initially handle all support directly (first two weeks?) - train SSC and transition tier-1 support - in the first month we will support only the web client - introduce support for mobile & desktop clients in the second phase

27 Student E-Mail Governance Outsourcing Pilot - Measuring Success Our primary determinant of success is whether our customers are happy

28 Student E-Mail Governance Outsourcing Pilot - Measuring Success Our primary determinant of success is whether our customers are happy - collect feedback after the first month (web survey)

29 Student E-Mail Governance Outsourcing Pilot - Measuring Success Our primary determinant of success is whether our customers are happy - collect feedback after the first month (web survey) - use feedback to improve second phase

30 Student E-Mail Governance Outsourcing Pilot - Measuring Success Our primary determinant of success is whether our customers are happy - collect feedback after the first month (web survey) - use feedback to improve second phase - collect second round of feedback after termination

31 Student E-Mail Governance Outsourcing Pilot - Measuring Success Our primary determinant of success is whether our customers are happy - collect feedback after the first month (web survey) - use feedback to improve second phase - collect second round of feedback after termination Success is also based on our ability to operate & support the service with existing resources (staffing)

32 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012

33 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation

34 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012

35 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012 - pilot account activation / collect feedback

36 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012 - pilot account activation / collect feedback Phase 2: May 2012

37 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012 - pilot account activation / collect feedback Phase 2: May 2012 - roll iterative improvements based on feedback / collect final feedback

38 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012 - pilot account activation / collect feedback Phase 2: May 2012 - roll iterative improvements based on feedback / collect final feedback Termination: June 2012

39 Student E-Mail Governance Outsourcing Pilot - Proposed Timeline Preparation: March 2012 - create pilot website & support documentation / solicit volunteers / prepare service for operation Phase 1: April 2012 - pilot account activation / collect feedback Phase 2: May 2012 - roll iterative improvements based on feedback / collect final feedback Termination: June 2012 - bring our evaluation to this group for direction on how to proceed

Download ppt "Student E-Mail Governance Outsourcing Pilot Outsourcing Pilot Plan."

Similar presentations

Team Leader Presentation: Collecting Outcomes. Introduction The Changes: Three month outcome form no longer in use Hard outcomes collected by text message.

Team Leader Presentation: Collecting Outcomes. Introduction The Changes: Three month outcome form no longer in use Hard outcomes collected by text message.
The Good, the Bad, and the Ugly: Kuali Coeus Model Office at Indiana University 2011 Kuali Coeus User Conference March 29, 2011 Carey L. Conover Tracey.

The Good, the Bad, and the Ugly: Kuali Coeus Model Office at Indiana University 2011 Kuali Coeus User Conference March 29, 2011 Carey L. Conover Tracey.
Reaching Out - Empowering Young People Agenda 2.15 pm Introduction Overview of Reaching Out: Empowering Young People Overview of other Big Lottery Fund.

Reaching Out - Empowering Young People Agenda 2.15 pm Introduction Overview of Reaching Out: Empowering Young People Overview of other Big Lottery Fund.
CPUC Submetering Pilot Adam Langton CPUC Energy Division May 2014.

CPUC Submetering Pilot Adam Langton CPUC Energy Division May 2014.
Student E-Mail Governance Office 365 Pilot Overview Solicited ~2700 volunteers by e-mail invitation Ended up with 129 participants Pilot started April.

Student Governance Office 365 Pilot Overview Solicited ~2700 volunteers by invitation Ended up with 129 participants Pilot started April.
EGEE NA3 Planning Prof. Malcolm Atkinson Director John Murison Training Manager www.nesc.ac.uk CERN 13 th November 2003.

EGEE NA3 Planning Prof. Malcolm Atkinson Director John Murison Training Manager CERN 13 th November 2003.
Envision SFA developing the next strategic plan….

Envision SFA developing the next strategic plan….
Whiteboard Zoom Out OKED TLE Pilot Facilitator Training.

Whiteboard Zoom Out OKED TLE Pilot Facilitator Training.
Gmail: lessons learned from the pilot and plans for integration with UC Davis Emergency Program Gaston De Ferrari Project Manager March 26, 2008.

Gmail: lessons learned from the pilot and plans for integration with UC Davis Emergency Program Gaston De Ferrari Project Manager March 26, 2008.
1 IT Transition Team Infrastructure Workgroup Meeting # 9 March 2, 2011 1:30pm-2:30pm

1 IT Transition Team Infrastructure Workgroup Meeting # 9 March 2, :30pm-2:30pm
Lunch January 2012 Cloud Computing, Communications and Collaboration FORDHAM UNIVERSITY THE JESUIT UNIVERSITY OF NEW YORK.

Lunch January 2012 Cloud Computing, Communications and Collaboration FORDHAM UNIVERSITY THE JESUIT UNIVERSITY OF NEW YORK.
Cisco Jabber Proof of Concept

Cisco Jabber Proof of Concept
2013-14 CSU Customer Satisfaction Surveys Q&A. Survey Dates March 24 th through May 30 th Select a (2-week) period to run your survey(s) A reminder will.

CSU Customer Satisfaction Surveys Q&A. Survey Dates March 24 th through May 30 th Select a (2-week) period to run your survey(s) A reminder will.
Web Project Methodology Move It Up Marketing Web Project Methodology in six steps to ensure quality and efficient projects.

Web Project Methodology Move It Up Marketing Web Project Methodology in six steps to ensure quality and efficient projects.
IT 499 Bachelor Capstone Week 9.

IT 499 Bachelor Capstone Week 9.
John Richards Email Clients Replacement Project Board 19 May 2006.

John Richards Clients Replacement Project Board 19 May 2006.
Principals’ Council Meetings May 2013.  Given feedback from multiple stakeholders and after much deliberation, PDE has made the determination to classify.

Principals’ Council Meetings May  Given feedback from multiple stakeholders and after much deliberation, PDE has made the determination to classify.
Do it pro bono. Key Messages & Brand Strategy Service Grant.

Do it pro bono. Key Messages & Brand Strategy Service Grant.
UST Google Apps Pilot. Introductions Agenda: Welcome! Introduce IRT Project Team Project Overview Expectations Instructions Help & Support Questions.

UST Google Apps Pilot. Introductions Agenda: Welcome! Introduce IRT Project Team Project Overview Expectations Instructions Help & Support Questions.
MANAGEMENT OF MARKETING USE OF TECHNOLOGY IN MARKETING.

MANAGEMENT OF MARKETING USE OF TECHNOLOGY IN MARKETING.

Similar presentations

Ads by Google