1. Chapter 2 Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 1 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication

2. Learning Objectives 1.Communicating effectively in teams 2.Communicating collaboratively 3.Making meetings more productive 4.Improving listening skills 5.Improving nonverbal communication 6.Developing business etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 2

3. Communicating Effectively in Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 3

4. Advantages of Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 4 Information and Knowledge Knowledge Levels of Performance PerformanceAcceptance of Solutions Acceptance Diversity of Viewpoints Viewpoints

5. Disadvantages of Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5

6. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 6 Improve Team Performance Clarify Purpose Build Consensus Stay Focused Communicate Think Creatively Resolve Conflict

7. Collaborating on Communication Efforts Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 7

8. Collaborative Writing Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 8 Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities

9. Collaborative Writing Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 9 Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often

10. Collaborative Technology GroupwareGroupware Shared WorkspacesShared Workspaces Cloud ComputingCloud Computing Group Review and EditingGroup Review and Editing Content Management SystemsContent Management Systems Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 10

11. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 11

12. Identify the Best People Build Organizational Knowledge Maintain Sense of Community Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 12 Virtual Communities

13. Workplace Feedback Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 13

14. Making Your Meetings More Productive Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 14

15. Productive Meetings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 15 PurposePurpose ParticipantsParticipants Time & VenueTime & Venue AgendaAgenda

16. Conduct Meetings Stay on TrackStay on Track Follow the RulesFollow the Rules Invite ParticipationInvite Participation Participate ActivelyParticipate Actively Close EffectivelyClose Effectively Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 16

17. Meeting Technology Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 17

18. Challenges of Virtual Meetings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 18

19. Improving Your Listening Skills Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 19

20. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 20

21. The Listening Process 1.Receiving 2.Decoding 3.Remembering 4.Evaluating 5.Responding Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 21

22. Barriers to Listening Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 22 Selective Perception Prejudgment Selective Listening Potential Barriers Common Ground

23. Improving Your Nonverbal Communication Skills Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 23

24. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 24 Nonverbal Signals EnhanceEnhanceWeakenWeakenReplaceReplace Verbal MessagesVerbal Messages

25. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 25 Facial Expressions Vocal Characteristics Touching Behavior Gestures and Postures Personal Appearance Time and Space Categories of Nonverbal Communication

26. Developing Your Business Etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 26

27. In the Workplace First ImpressionsFirst Impressions Personal AppearancePersonal Appearance Personal DemeanorPersonal Demeanor Phone Skills or HabitsPhone Skills or Habits Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 27

28. In Social Settings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 28 First ImpressionsFirst Impressions Personal IntroductionsPersonal Introductions Business MealsBusiness Meals Cellular PhonesCellular Phones

29. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 29 Communicating Online Avoid personal attacksAvoid personal attacks Stay focused on the original topicStay focused on the original topic Do not present opinions as factsDo not present opinions as facts Use good grammar and punctuationUse good grammar and punctuation Use updated virus protectionUse updated virus protection Ask permission before chattingAsk permission before chatting

30. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 30 Communicating Online Control language and emotionsControl language and emotions Avoid multitasking and IMAvoid multitasking and IM Never assume privacyNever assume privacy Avoid “reply all” in emailAvoid “reply all” in email Do not waste other people’s timeDo not waste other people’s time Respect boundariesRespect boundaries

31. Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 31 Mastering Team Skills and Interpersonal Communication