1. Communication: Online and Business

2. Introduction to internet etiquettes Etiquette is important because it shows respect. Etiqutte helps us to live in harmony with our fellow human-beings and, etiqutte in return brings us respect!

3. Ten Rules Of Netiquette There are Ten rules of Netiquette that everyone who goes online should follow. You should remember them every time you go online. Netiquette is a set of rules for behaving properly online. The ten rules are as follows.

4. Rule No. 1: Remember the Human You need to remember that you are talking to a real person when you are online. The internet brings people together who would otherwise never meet. Remember this saying when sending an email: Would I say this to the person’s face.

5. Rule No.2: Adhere to the same standards online that you follow in real life  You need to behave the same way online that you do in real life.  You need to remember that you can get caught doing things you should not be doing online just like you can in real life.  You are still talking to a real person with feelings even though you can’t see them.

6. Rule no. 3: Know where you are in cyberspace. Always take a look around when you enter a new domain when surfing the web. Get a sense of what the discussion group is about before you join it.

7. Rule no.4: Respect other people’s time and bandwidth. Remember people have other things to do besides read your email. You are not the center of their world. Keep your post and emails to a minimum by saying what you want to say. Remember everyone won’t answer your questions.

8. Rule No. 5: Make yourself look good online. Remember to always check your spelling and grammar before posting. Always know what you are talking about and make sense saying it. Be polite and pleasant to everyone.

9. Rule no. 6: Share expert knowledge Ask questions online Share what you know online. Post the answers to your questions online because someone may have the same question you do.

10. Rule No.7: Help keep flame wars under control  Netiquette does not forbid flaming.  Netiquette does however forbid people who are flaming to hurt discussion groups by putting the group down.

11. Rule No. 8: Respect other people’s privacy Do not read other people’s mail without their permission. Going through other people’s things could cost you your job or you could even go to jail. Not respecting other people’s privacy is bad Netiquette.

12. Rule No.9: Don’t abuse your power. Do not take advantage of other people just because you have more knowledge or power than them. Treat others as you would want them to treat you if the roles were reversed.

13. Rule No. 10: Be forgiving of other people’s mistakes. Do not point out mistakes to people online. Remember that you were once the new kid on the block. You still need to have good manners even though you are online and can not see the person face to face.

14. Email Etiquette There are etiquette rules for email messages also. They are as follows: Check your email daily Delete unwanted messages. Keep messages in your box to a minimum Mail messages can be downloaded and save for future references. Never assume that your Email can be read by no one but yourself. Remember there are always be lurking around online

15. Ten Commandments of Computer Ethics Ten commandments taken from the User Guidelines and Netiquette By Arlene Rinaldi. Ten commandments are as follows: Thou shalt not use computer to harm people. Thou shalt not interfere with other people’s work. Thou shalt not snoop around other people’s files. Thou shalt not use a computer to steal Thou shalt not use a computer to bear false witness Thou shalt not use or copy software. Thou shalt not use other people’s computer resources. Thou shalt not appropriate other people’s intellectual output. Thou shalt think about the social consequences of the program you write. Thou shalt use a computer in ways tha show consideration and respect.

16. Netiquette  Remember the Ten rules of Netiquette and the Ten commandments for computer Ethics while you are online and you will not have any problems.

17. Introduction of communication The word ‘communication’ is derived from the latin word ‘communicare’ Which means ‘to make common, to share, to transmit or to impart’. Thus communication can be considered as process that involves the transfer of information, ideas, emotions, feelings etc. between people. ‘Business communication differs from other types of communication, not by its means of communicating but by its objectives’

18. The Communication Process

19. What is E-Commerce Commonly known as Electronic Marketing. “It consist of buying and selling goods and services over an electronic systems Such as the internet and other computer networks.” “E-commerce is the purchasing, selling and exchanging goods and services over computer networks (internet) through which transaction or terms of sale are performed Electronically.

20. TRADITIONAL BUSINESS TRADITIONAL BUSINESS DIRECT SELLING DIRECT SELLING MANF. UNIT 20% 20%DISTRIBUTOR 10% 10%WHOLESALER RETAILER CUSTOMER 100% 100% ADVERTISEMENT ADVERTISEMENT 50% 50% CUSTOMER CUSTOMER COMPANY COMPANY

21. Why Use E-Commerce …….?

22.  L OW E NTRY C OST  R EDUCES T RANSACTION C OSTS  A CCESS TO THE GLOBAL MARKET  S ECURE MARKET SHARE

23. Brief History Of E-Commerce

24. 1970s: Electronic Funds Transfer (EFT) – Used by the banking industry to exchange account information over secured networks Late 1970s and early 1980s: Electronic Data Interchange (EDI) for e-commerce within companies – Used by businesses to transmit data from one business to another 1990s: the World Wide Web on the Internet provides easy-to-use technology for information publishing and dissemination – Cheaper to do business (economies of scale) – Enable diverse business activities (economies of scope

25. The Process Of E-Commerce

26.  A consumer uses Web browser to connect to the home page of a merchant's Web site on the Internet.  The consumer browses the catalog of products featured on the site and selects items to purchase. The selected items are placed in the electronic equivalent of a shopping cart.  When the consumer is ready to complete the purchase of selected items, she provides a bill-to and ship-to address for purchase and delivery

27. When the merchant's Web server receives this information, it computes the total cost of the order--including tax, shipping, and handling charges--and then displays the total to the customer. The customer can now provide payment information, such as a credit card number, and then submit the order.

28. When the credit card number is validated and the order is completed at the Commerce Server site, the merchant's site displays a receipt confirming the customer's purchase. The Commerce Server site then forwards the order to a Processing Network for payment processing and fulfillment.

29. Types Of E-Commerce

30. Business-to-business (B2B)  B2B stands for Business to Business. It consists of largest form of Ecommerce. This model defines that Buyer and seller are two different entities. It is similar to manufacturer issuing goods to the retailer or wholesaler. E.g.:-Dell deals computers and other associated accessories online but it is does not make up all those products. So, in govern to deal those products, first step is to purchases them from unlike businesses i.e. the producers of those products.

31. Business-to-consumer (B2C): It is the model taking businesses and consumers interaction. The basic concept of this model is to sell the product online to the consumers. B2c is the direct trade between the company and consumers. It provides direct selling through online. For example: if you want to sell goods and services to customer so that anybody can purchase any products directly from supplier’s website.

32. Business-to-Employee (B2E) Business-to-employee (B2E) electronic commerce uses an intrabusiness network which allows companies to provide products and/or services to their employees. Typically, companies use B2E networks to automate employee-related corporate processes.

33. Consumer-to-consumer (C2C) There are many sites offering free classifieds, auctions, and forums where individuals can buy and sell thanks to online payment systems like PayPal where people can send and receive money online with ease. eBay's auction service is a great example of where person-to-person transactions take place everyday since 1995.

34. Examples of Ecommerce  Online Shopping  Electronic Payments  Online Auctions  Internet Banking  Online Ticketing

35. Advantage No checkout queues Reduce prices You can shop anywhere in the world Easy access 24 hours a day Wide selection to cater for all consumers

36. Disadvantage Unable to examine products personally Not everyone is connected to the Internet There is the possibility of credit card number theft On average only 1/9th of stock is available on the net

37. Future of E-commerce in Bangladesh Recent Days Ecommerce in Bangladesh is becoming so popular. People started to buy their products and service from online now. As we can see Online Payment Problem Issues are solving day by day, near future of Ecommerce in Bangladesh is really good. The Short Form of Electronic Commerce is Ecommerce. Enabling any business through online or Transaction is called ecommerce.

38. E- commerce Website Name http://www.amazon.com/ http://www.ekhanei.com/ http://bikroy.com/ http://rokomari.com/ http://www.clickbd.com/ http://www.etradelisting.com