1. Housing First – Glasgow Housing Association Perspective Paul Tonner 9 th May 2014

2. Housing Options – The right idea, at the right time Glasgow Housing Association Part of the Wheatley Group, GHA is a not-for-profit housing organisation, established after the stock transfer of Glasgow’s council housing stock in 2003 We provide services to our 43,000 tenants and 26,500 factored homeowners

3. Housing Options – The right idea, at the right time Better homes, Better Lives  We have delivered Europe’s largest housing refurbishment programme  Over £1 billion has been invested changing the face of the city  Reaching the final phase of the investment programme has led to a significant shift in our operational focus

4. Housing Options – The right idea, at the right time Delivering National Priorities  Facing economic challenges through joint working and innovation  Supporting people to stay in their own homes  Increasing educational achievement in our communities  Creating safe, attractive and sustainable communities

5. Housing Options – The right idea, at the right time Glasgow Context  10,000 homeless applications per year  A year-on-year reduction in the rate of repeat homelessness recorded, from 12.9% in 2006/07 to 4.8% in 2010/11.  9,000 social lets in Glasgow in 2009/10 & 13,000 new housing applications to GHA + demand on wider RSL network  Continued pressure on social housing stock  Financial pressures, Welfare Reform, meeting the 2012 target & re-structuring of Homelessness Services  Around 70 RSLs operating in City

6. Housing Options – The right idea, at the right time Why Did We Get Involved?  A real partnership between Turning Point Scotland as support and care provider and the RSLs as housing providers  GHA’s Homelessness Strategy - places significant emphasis on preventing homelessness and sourcing appropriate support from a range of partners in helping our customers sustain their tenancies  At the time, the project also fulfilled one of the outcomes of Glasgow’s Homelessness Strategy, namely: ‘Improve outcomes for homeless households with addiction and/or criminal justice issues, including accommodation’.

7. Housing Options – The right idea, at the right time Our Approach 7

8. Housing Options – The right idea, at the right time Delivery  First section 5 referral received November 2010  All 6 cases for the pilot housed by May 2011  Cases housed in an average of 3 weeks from receipt of section 5 referral  As a result of SST, 2 cases ‘moved’ to another RSL in May 2011  Replaced lets lost via SST in the South of the city

9. Housing Options – The right idea, at the right time Issues and Interventions Noisy Parties Fighting in communal areas Disturbing Neighbours Causing damage to flat Police Visits Abusive to staff Loud music Graffiti Think Yes! Fire & Rescue meeting Child Protection meeting Concierge assistance Referral to Community Improvement Partnership Joint visitWarnings issued

10. Housing Options – The right idea, at the right time Housing summary  9 Properties let in total  7 In North West Glasgow (2 left via Second Stage Transfer)  2 In South Glasgow  2 Tenancies given up (0 evictions)  5 Current tenancies (1 vacancy) 10

11. Housing Options – The right idea, at the right time Comments On Key Areas  Support: Did it work, and if so, why?  Tenancy sustainment: Better/worse than expected?  Housing choice: Is there any?  Communication: Was it effective? 11