1. Performance Management Solution Doug Pearson NSS Corp dpearson@nsscorp.com@nsscorp.com www.nsscorp.com 603-296-2909 XSELLerator

2. If you can measure it, you can manage it

3. What Our Customers Say  Coaching has improved  Cross-selling has increased  Information is more timely and credible  Information is easily accessible  Increased flexibility of processing – monthly/weekly/daily  Improved sales management capability  Higher quality and quantity of referrals from Tellers  Increased referrals across business units

4. Features Sales tracked by employee and location Multiple views of sales performance Extended cross-sell session Referral routing with e-mail Automated referral matching to sales Ranking reports Many incentive program options Expanded metric definition Scorecard Management

5. Performance Metrics  Sales – units and dollars  Referrals  Cross-sell  Financial Ratios – ROA  Percentages – ROE  Profitability  Net Deposit Growth  Non-interest Income  Mystery Shopping  Customer Satisfaction

6. Branch Manager Score = 101.75 MetricLevelWtStratifica tion TargetActualPct Attain Score Net Deposit Growth Branch30Low Volatility $600,000$660,000110%33 Net Loan Growth Branch25Low Volatility $500,000$525,000105%26.25 Non- interest Income Branch15Moderate Volatility $60,000$45,00075%13.75 C/L Referral Sold Employee15High Volatility 241875%13.75 Business Developme nt Calls Employee15High Volatility 96 100%15

7. People Front Line Personnel Back Office Personnel Management Job Classes Teller FSR Branch Managers Assistant Branch Managers Commercial Lenders Mortgage Lenders

8. Granite Financial Bank

9. Where Do We Get The Data?

10. Look at the Solution - Demonstration Five Perspectives Teller……………Tom White FSR ………………Ken Able Branch Manager …….Don Smith Retail Executive …….Oscar Taylor Administrator

11. Customers

12. Subscription Pricing Pack Size Monthly 25$795 50$990 100$1,350 150$1,680 200$1,970 250$2,220 500$3,455 1000$5,520 With subscription pricing there is a one-time set-up fee of $4,900 Pack size is the total number of employees tracked and managers accessing XSELLerator

13. Software as a Service Pricing PackSet-upMonthly 25$2,450 $1,000 50$2,650 $1,200 100$3,050 $1,600 150$3,450 $2,000 200$3,850 $2,400 250$4,250 $2,800 500$6,250 $4,800

14. NSS Performance Management Solutions StaffPro Analyzing branch staffing levels Scheduling staff SalesCoach Sales Management tool Sales meeting management

15. A Performance Management Solution To Achieve Sales and Service Excellence Doug Pearson NSS Corp dpearson@nsscorp.com@nsscorp.com www.nsscorp.com 603-296-2909 XSELLerator