1. Session Aims Harvard Referencing Assignment Work

2. Harvard Referencing Required for Management Report Enables the reader to review the original articles Prevents plagiarism Proves that you have researched and are applying management theory

3. Direct Quoting To use a definition provided by Slack et al (1995, p684) “quality is consistent conformance to customer’s expectations”.

4. Referencing There are a variety of tools and techniques which can be used to help improve operational accuracy. Hill (2000) and Slack et al (1995) include amongst their suggestions input-output analysis, flow charts, scatter diagrams, cause-effect diagrams, Pareto diagrams, checklists, process mapping and why-why analysis …

5. Quotation cited by another Author According to Dr Karou Ishikawa “As much as 95% of quality related problems…can be solved with seven fundamental quantitative tools” (cited by Barnes and Wormer, 1995, p12)

6. Harvard Referencing - Bibliography Book: –Slack N et al, 1995, Operations Management, London, Pitman Publishing Article on-line: –Barnes B & Van Wormer JW Dr, (2005), 7 Basic Tools of Quality, on-line, available at http://www.grand- blanc.k12.mi.uk/qip/sevenhelpfulcharts.htm, accessed 23/01/06 http://www.grand- blanc.k12.mi.uk/qip/sevenhelpfulcharts.htm

7. Harvard Referencing - Bibliography Journal Article: –Kallrath J, 2002, Planning and Scheduling in the Process Industry, OR Spectrum, August 2002, pg 219 – 250 Website –Businessballs.com, 2006, available at http://www.businessballs.com, accessed 04/01/06 http://www.businessballs.com

8. Websites If there is an article name this is included alike it is in a book or journal reference

9. General Rule Author, Year, Book edition, Title, Source(publisher, journal title, TV programme, magazine / newspaper title etc), Date accessed if internet, Date of TV programme; interview etc, Journal edition; issue; month Page numbers (if applicable)