1. Student Services Centre Fees Office Tel: 023 8059 9599 (x29599 internal) E-mail: ssc@soton.ac.uk Manages the financial accounts for tuition, accommodation, library and miscellaneous fees for students and visitors. Produces reminders to students for outstanding fees or debts to the University. Student Financial Support Tel: 023 8059 3287 (x23287 internal) E-mail: stufunds@soton.ac.uk Provides advice for those students wishing to apply for the Access to Learning Fund which offers non repayable Grants, Access to Higher Education Bursaries, Post-Graduate Bursaries, and repayable Short Term Loans. We also collate information regarding Scholarships and Studentships, in order to advise students effectively, and work in partnership with the Student Loan Company in administering the University Bursary Scheme. ID Card Service Tel: 023 8059 9599 (x29599 internal) E-mail: ssc@soton.ac.uk Produces identity cards for staff, students, contractors and university visitors, issuing replacement ID cards from within the Student Services Centre. Student Services Centre Tel: 023 8059 9599 (x29599 internal) E-mail: ssc@soton.ac.uk@soton.ac.uk The Student Services Centre is a central point of contact for all student queries. In partnership with other Professional Services and the Student Services Department, it deals with queries and payment of accommodation and tuition fees and provides general information and advice regarding graduation, student funds, and exams in particular. The Centre is staffed by trained advisers who aim to answer 80% of all queries at the front desk. Our advisers can be contacted by e-mail, telephone, voicemail, letter or fax. There is also a referral system for students requiring specialist advice from the services outlined below. You’ll find us by logging into the SUSSED portal and clicking on the ‘Resources’ tab. Click on Student Services Centre. Accommodation Service Tel: 023 8059 5959 (x25959 internal) E-mail: accommodation@soton.ac.uk Provides administration, information and support to the University Community in all aspects of student housing in halls of residence and the private rented sector. In addition we offer a free, confidential advisory service and a wide range of handbooks, leaflets and checklists covering the full range of housing topics. Graduation Office Tel: 023 8059 3620(x23620internal) E-mail:graduation@soton.ac.uk Web:www.soton.ac.uk/graduationwww.soton.ac.uk/graduation Organises graduation ceremonies, liaising with students, staff and guests. The Graduation website provides Frequently Asked Questions, links to service providers and online forms to reserve your place at Graduation Ceremonies. Exams Office Tel: 023 8059 2823(x22823internal) E-mail: exams@soton.ac.uk Helps students and staff with any administration relating to three main exam periods including arranging accommodation here and overseas, producing and publishing the exam timetable, making arrangements for students with additional exam requirements and arranging exam invigilation.

2. Student Support Counselling Service Tel: 023 8059 3719 (x23719 internal); E-mail: counser@soton.ac.uk Supports students and staff in balancing study and work achievement with emotional well-being, in a confidential setting, with an appropriately trained and experienced counsellor. Centre for Enabling and Learning Technologies (CELT) Tel: 023 8059 7233 (x27233 internal); E-mail: celt@soton.ac.uk Provides specialist assessments for students with disabilities and specific learning difficulties (dyslexia), many of whom are eligible for the Disabled Students’ Allowances (DSAs). Learning Differences Centre Tel: 023 8059 2759 (x22759 internal); E-mail: dyslexia@soton.ac.uk Supports dyslexic students and those who are dyspraxic or have other specific learning difficulties. Diagnostic assessment/provision of specialised academic study skills tuition. Log in to the SUSSED portal and click on the Resources Tab or www.soton.ac.uk.studentsupport Mentor Service Tel: 023 8059 7241 (x27241 internal); E-mail: mentors@soton.ac.uk Provides specialist support for students with chronic medical conditions, mental health difficulties or serious trauma. Mentors (support tutors) help students to manage their course. Ancillary Learning Support Tel: 023 8059 2441 (x22441 internal); E-mail: learningsupport@soton.ac.uk Provides learning support assistants, such as note takers, library support or readers, for students with disabilities. Disability Service Tel: 023 8059 7726 (x27726 internal); E-mail: enable@soton.ac.uk Provides support for applicants and current students with a wide range of disabilities and health conditions. From first enquiry to beyond graduation. Wellbeing Team Tel: 023 8059 9022; 023 8059 7447 (x29022; x27447 internal); E-mail: wellbeing@soton.ac.uk Confidential support for students who are emotionally or psychologically affected by an incident or occurrence. Anyone concerned about a student may contact us. Assistive Technology Service (Library) Tel: 023 8059 3030 (x23030 internal); E-mail: ats@soton.ac.ukats@soton.ac.uk Provides personal support for students with disabilities and learning difficulties, by using assistive technologies and helping with academic and information skills, in dedicated, well equipped, accessible learning environments.

3. Careers Service Careers Service Tel: 023 8059 3501 (x23501 internal) E-mail: careers@soton.ac.uk Web: www.soton.ac.uk/careers. Careers Information Centre (Building 3, Highfield) Open throughout the year to both current students and graduates who have completed their studies within the last three years. Reference material includes books, journals, DVDs and CD- Roms. Take away information covering a wide range of graduate careers. Careers Guidance Individual help with career choice, job seeking, further study options, applications and interviews. The link through SUSSED is: Select ‘Resources’ tab and click on ‘Development and Careers’. Also link to Southampton Career Network from the ‘My Future’ tab. Southampton Careers Network Comprehensive profiles of hundreds of Southampton graduates providing students with a unique database of contacts who can help them to explore a wide range of careers and organisations. Careers Service Website E-Jobs vacancy database advertising term time vacancies, vacation placements and graduate opportunities. Career Compass career planning tool, up to date information tailored to help Southampton students and graduates with their career planning. Careers Events Six major annual careers fairs providing details of local part-time jobs as well as local, national and international vacation placements and graduate opportunities. Regular evening presentations by many of the UK’s top graduate recruiters. Careers Programmes covering popular career opportunities, applications, interviews, psychometric testing, mock interviews. Delivery of Talks and Workshops in Schools and Faculties Careers Advisers deliver appropriate tailored talks and workshops in schools and faculties to meet the needs of students. Services to Employers Provision of high quality services for employers to enable them to promote their opportunities to Southampton students and graduates. DLHE Statutory Return Collection, analysis and distribution of graduate destination information.