1. Ilario Pantano NCDVA ilario.pantano@ doa.nc.gov (844) NC4-Vets (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

2. NC Veteran DEMOGRAPHICS (AGE) (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

3. CHALLENGES & OPPORTUNITIES… “THE WAVE” (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

4. NON VET-CENTRIC: Current balkanized models fail veterans because of institutional barriers and lack of accountability. No one agency can do it alone, yet the gaps remain. There are currently no incentives to bridge these gaps. Leadership can change this for the better. VA federal veterans svc NCDVA state veterans svc COUNTY veterans svc COMMERCE Jobs & training DHHS Health & wellness EDUCATION UNC &CC DMV NC HOUSING FINANCE VETERANS COURTS NON- PROFITS Charlotte Bridge Home, USO VOLUNTEER ORGs: DAV, VFW NATIONAL GUARD ACTIVE MILITARY VETERAN tries to navigate a bewildering array that has little overlap.

5. (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org VET- centric VA federal veterans svc NCDVA state veterans svc COUNTY veterans svc COMMERCE Jobs & training DHHS Health & wellness EDUCATION UNC &CC DMV NC HOUSING FINANCE VETERANS COURTS NON-PROFITS Charlotte Bridge Home VOLUNTEER ORGs: DAV, VFW NATIONAL GUARD ACTIVE MILITARY VET-CENTRIC: The Governor’s Working Group on Veterans, Service members and their Families breaks silos and builds bridges through coordination and teamwork.

6. Goal 2: Enhance and Develop Trusted Partnerships Objective 2.1: Enhance VA’s Partnership with DoD Objective 2.2: Enhance VA’s Partnerships with Federal, State, Private Sector, Academic Affiliates, Veteran Service Organizations and Non-Profit Organizations Objective 2.3: Amplify Awareness of Services and Benefits Available to Veterans through Improved Communications and Outreach (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

7. INTRA-agency Reform: Reorganizing NCDVA for the 21 st Century. Re-thinking Strategy & Metrics for success: “Go where the veterans are…” Launching new partnerships: VA, DHHS, Nat Guard, DMV, 24/7 Call Center etc. Cut Costs AND Grow Services (HOW? location, location, location) INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders. Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors NCDVA Annual Report: veteran stats and performance metrics (Year-on-year) Legislative Agenda: Workforce Development, Instate Tuition, Wellness, Making the case that we are good stewards, doing more with less Reinvest in the programs that pay dividends for the state. (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

8. INTRA-agency Reform: Reorganizing NCDVA for the 21 st Century. Re-thinking Strategy & Metrics for success: “Go where the veterans are…” Launching new partnerships: VA, DHHS, Nat Guard, DMV, 24/7 Call Center etc. Cut Costs AND Grow Services (HOW? location, location, location) INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders. Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors NCDVA Annual Report: veteran stats and performance metrics (Year-on-year) Legislative Agenda: Workforce Development, Instate Tuition, Wellness, Making the case that we are good stewards, doing more with less Reinvest in the programs that pay dividends for the state. (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

9. INTRA-agency Reform: Reorganizing NCDVA for the 21 st Century. Re-thinking Strategy & Metrics for success: “Go where the veterans are…” Launching new partnerships: VA, DHHS, Nat Guard, DMV, 24/7 Call Center etc. Cut Costs AND Grow Services (HOW? location, location, location) INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders. Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors NCDVA Annual Report: veteran stats and performance metrics (Year-on-year) Legislative Agenda: Workforce Development, Instate Tuition, Wellness, Making the case that we are good stewards, doing more with less Reinvest in the programs that pay dividends for the state. (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

10. INTRA-agency Reform: Reorganizing NCDVA for the 21 st Century. Re-thinking Strategy & Metrics for success: “Go where the veterans are…” Launching new partnerships: VA, DHHS, Nat Guard, DMV, 24/7 Call Center etc. Cut Costs AND Grow Services (HOW? location, location, location) INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders. Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors NCDVA Annual Report: veteran stats and performance metrics (Year-on-year) Legislative Agenda: Workforce Development, Instate Tuition, Wellness, Making the case that we are good stewards, doing more with less Reinvest in the programs that pay dividends for the state. (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

11. Future Editions Employment Education Wellness Business Activity What else?? (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

12. Increase Awareness Joint Forces & Joined Agencies Engage Private Sector (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

13. NC Women Veterans Summit & Expo April 17, 2014 Raleigh, NC www.ncvrac.org 844-NC4-Vets www.ncvrac.org (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

14. RESOURCES: (866)-966-1020 DoD Helpline www.realwarriors.net (877)-222-Vets VA Helpline www.VA.gov (800)-273-Talk VA Crisis Line (877) -4Aid-Vet Homeless Veteran Hotline VetCenter.va.gov Paul W. Siverson, Readjustment Counseling Services Jacksonville, NC Vet Center (910) 577-1100 (Office) www.realwarriors.net www.VA.gov (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org

15. Ilario Pantano NCDVA ilario.pantano@ doa.nc.gov (844) NC4-Vets www.doa.nc.gov/vets/ www.VeteransFocus.org