1. Working with Info Tech, Inc. Teresa Franklin Trnsport Product Manager October 22, 2006 A Primer for Trnsport Users

2. Overview of Info Tech Founded in 1977 –Transportation Construction Management Software –Statistical and econometric consulting –IT Solutions Developed initial DOT applications in 1982 AASHTOWare ® prime contractor for Trnsport ™ Developed Bid Express ® Internet bidding service Corporate office in Gainesville, Florida –Regional offices: Atlanta, Austin, DC area Approximately 200 employees

3. Topics for Today Typical Trnsport calendar Working with the Trnsport Task Force (TTF) Working with the TUG Chair and TAGs Support agencies’ use of Trnsport Develop, enhance and maintain Trnsport Provide implementation services Other services

4. Typical Trnsport Calendar July – Maintenance, Support and Enhancement (MSE) Contract Begins –New MSE work starts, plans for year refined –New Ballot Item review begins September – First Fiscal Year (FY) TTF meeting –Recap of previous FY and current FY plan –Strategic planning –Trnsport User Group (TUG) meeting preparation October – Annual User Group Meeting –Participate in Technical Advisory Group (TAG) meetings –Provide demo room –Ballot item review, complexity and comments

5. Typical Trnsport Calendar November – Annual User Ballot –Develop proposals per TTF request from ballot results December – Second FY TTF Meeting –Mid year product updates/releases as needed –Trnsport News semi-annual newsletter published January – Third FY TTF Meeting –Next FY MSE/Long Range Work Plan (LRWP) preparation –Review and refine strategic plan

6. Typical Trnsport Calendar March –Review and plan next FY TMRs –Attend AASHTOWare task force chairs meeting April – Fourth FY TTF Meeting –June release content lock –Next FY MSE Work Plan refinements June – Final FY TTF Meeting –End of year release shipments –Trnsport News semi-annual newsletter published

7. Working with the TTF Attend five meetings each year –Provide status of all activities –Respond to action item requests Develop plans –Long Range Work Plan (LRWP) –Maintenance, Support & Enhancement Work Plan (MSE) –New development of Next Generation Trnsport –Requested proposals –Product Backlog review and recommendations

8. Working with the TUG Chair and TAGs Ballot Process –Automated Ballot System (ABS) maintenance –Support ballot process and tool modifications –Subject matter experts support TAGs throughout the FY User Notifications from TUG Chair –Posting of emergency fixes for urgent/critical TMRs –TTF approval of Agency funded enhancements –TTF appointment of Technical Review Teams (TRTs) Support for TTF Directives to TUG Chair

9. Working with the TUG Chair and TAGs Learning about various agency roles and processes –For example, David Castleberg introduced Wisconsin DOT VIPs to TTF and Info Tech during June meeting

10. Supporting Agencies (core) Account Managers –Build and maintain long-term customer relationships –Maintain awareness of implementation activities –Develop tactical plans & solutions to meet agency needs –Delivery of agency proposals, product demos Customer Support – Team Approach –Support Specialists – track and resolve initial requests –Subject Matter Experts – provide in-depth product and/or business expertise for issue resolution –Developers – provide further technical expertise

11. Account Managers Pamela Barry Southeastern Region Ward Zerbe Eastern/Midwest Region Phil Rodriguez Western Region Alabama Arkansas Florida Georgia Illinois Indiana Iowa Kentucky Louisiana Michigan Mississippi Nova Scotia Puerto Rico South Carolina Tennessee West Virginia Wisconsin ConnecticutDelaware District of ColumbiaFederal Lands Hwy MaineMaryland MassachusettsMinnesota New Brunswick New Hampshire New Jersey New York North Carolina North Dakota Ohio Pennsylvania Rhode Island South Dakota Vermont Virginia Alaska Arizona California Colorado Hawaii Idaho Kansas Missouri Montana Nebraska Nevada New Mexico Oklahoma Oregon Texas Utah Washington Wyoming Sid Hodgson is Account Manager for the Philippines DPWH

12. Supporting Agencies (optional) Service units –A mechanism for agencies to acquire Trnsport related services through AASHTO Types of Services –Implementation and training –Agency specific support services –Conversion to fund development and enhancements Monthly Status Reports provided to TTF and Agencies on Service Unit Usage

13. Product Development & Enhancements NGT Product Backlog –Pending product requirements –Prioritized and approved by TTF Ballot Items AASHTO Funded, TTF Directed Agency Funded, TTF Approved –Joint development (formal and informal) –Single agency Oversight provided by TTF –TTF may appoint Technical Review Team (TRTs)

14. Product Maintenance TMR Selection, Prioritization and Bundling –MSE and agency funded –TTF approval TTF Oversight of Urgent and Critical Items Emergency Fix Validation and Notification TTF TMR Backlog Review –Ongoing review of TMRs and selection for resolution –Confirm priorities and classification –Verify in current releases –Removal of obsolete items

15. Technology/Platform Upgrades Separate budget in the MSE Work Plan Validate and upgrade products to current technical environments –Operating systems –Database management systems –Development tools TTF Platform Subgroup –Recommendations from Info Tech Leads –Future supported and unsupported platforms

16. Cloverleaf ™ Website Primary tool for collaboration –Call Ticket and TMR reporting and status –Next Generation Trnsport Message Board –Hosts TEA & TUG websites, product related list servers Primary tool for information –Product Update postings –Release status and work plan documentation –People and organizations –Products and platforms –Trnsport newsletters –Meetings and events

17. Implementation Services Implementation Planning Impact Assessments Project Management Requirements Analysis Data Analysis and Mapping Configurations/Customizations Product Installation and Testing Customized Training and User Documentation

18. Other Services For potential new Trnsport licensees –Provide product information –Presentations and demonstrations (via web or on-site) For current licensees –Estimation and bid data analysis –Provide full-time on-site staff for Trnsport-related needs Bid Express –Electronic bidding, plan sheets, small business network Annual Collusion Detection Workshop Network security and implementation services

19. More Information… Primer tri-fold and Contractor’s Report Web –www.infotechfl.comwww.infotechfl.com –www.cloverleaf.netwww.cloverleaf.net E-mail –customer.support@infotechfl.comcustomer.support@infotechfl.com –info@infotechfl.cominfo@infotechfl.com –webmaster@infotechfl.comwebmaster@infotechfl.com Phone –(352) 381-4400 (main number for all offices)

20. Working with Info Tech Teresa Franklin Trnsport Product Manager October 22, 2006 A Primer for Trnsport Users