1. High Tech with a Human Touch: Providing Disaster Relief with Technology Ted Thompson Response Technology Manager American Red Cross San Diego/Imperial Counties Chapter

2. Who We Are Humanitarian Organization led by volunteers Guided by a Congressional Charter Fundamental Principles of the International Red Cross Help People Prevent, Prepare for and Respond to Emergencies

3. What we do Armed Forces Emergency Services (AFES) Biomedical Services Community Services Disaster Services Health and Safety International Services

4. How we do it Planning and Coordination with Federal, State and Local Agencies Partnering with other Non-profit Organizations Volunteers Donations Technology

5. Barriers Internal and External People and Training –“Granny Factor” Transportation of Resources Environment Funding

6. Community Response Cycle

7. Five Constituents

8. Scaling of Disasters

9. Communications Voice Video Data Last Mile

10. Scaling Technology Small (Disaster Assessment, Client Outreach, Warehouse) Medium (Shelter, Small Disaster Operations, Small Service Center) Large (Large Shelter, Service Center, Call Center)

18. Conclusion People Process Technology