1. Introducing NMEDA The best choice for service for those who have served us

2. PurposePurpose To acquaint you with the National Mobility Equipment Dealer’s Association (NMEDA), NMENA Goals: 1.Increase the quality of service to the Veterans 2. Limit the overall Equipment expense to the VA

3. BackgroundBackground Mobility Equipment Dealers Driver Rehabilitation Specialists Van Conversion Companies Mobility Equipment Manufacturers Automotive manufacturers National Mobility Equipment Dealers Association

4. BackgroundBackground NMEDA Founded in 1989 450 Mobility Dealer Members Nationally 200 QAP Accredited 175 Associate Members CDRS Therapists Vocational Rehabilitation 48 Mobility Equipment Manufacturers 18 OEM Brands

5. NMEDA Mission Our Mission, simply stated, is to improve the automotive mobility industry by providing safe, reliable vehicles and modifications to enhance accessibility for people with a disability. Through Qualified and Accredited Dealers

6. NMEDA National Mobility Equipment Dealers Association www.nmeda.org Symbols of Quality

7. All members are required to adhere to the safety standards of the National Highway Traffic Safety Administration and to follow the NMEDA Guidelines, an industry “best practices” document. The Guidelines are update annually and are a living document. NMEDA National Mobility Equipment Dealers Association

8. QAP means that the dealer is reviewed by an independent auditor to ensure that the guidelines are being followed. QAP is your assurance that the National Highway Traffic Safety Administration (NHTSA) regulations and Federal Motor Vehicle Safety Standards are being met daily. NMEDA National Mobility Equipment Dealers Association

9. QAP Requirements Follow the NMEDA Guidelines  Federal Motor Vehicle Safety Standards  Dynamic and Static Testing Program  Best Practices for the highest levels of performance and safety Undergo an inspection/audit process at least once annually by an independent auditing firm

10. QAP Audit Criteria  Maintain Product and Completed Operations and Garage Keepers insurance for liability purposes.  Have certified welders if they perform structural modifications to vehicles.  Have technicians certified for the equipment they sell, install and service.

11. QAP Audit Criteria Product inspections to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration's (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and "Make Inoperative" mandates.

12. QAP Audit Criteria Abide by the Mediation Committee's decisions when a complaint is lodged by a consumer, a Dealer, or any other person or entity. Maintain records of all adaptive work.

13. QAP Audit Criteria Provide 24 hour service to their customers. Meet shop facility and equipment requirements. Have four-corner scales with a recommended printer option.

14. Currently 13 States require a QAP accreditation in order to bid on State Vocational Rehabilitation projects. Here’s why… NMEDA National Mobility Equipment Dealers Association

15. Below Standard Inferior work can be dangerous and much more expensive in the long run!

16. Below Standard

18. NMEDA Recommendation Use a NMEDA-QAP Dealer whenever possible to provide quality products and service (35 mile rule) If a QAP Dealer is not available within 35 miles, at least use a NMEDA member NMEDA-QAP Dealers are easy to find: www.nmeda.org

19. Symbols of Quality The Proper Facilities The Right Tools The Training The Guidance

20. Symbols of Quality Quality Service Better Value

21. THANK YOU! National Mobility Equipment Dealers Association National Mobility Equipment Dealers Association (800) 833-0427 www.nmeda.org